I purchased a Prada gilet from their website, after 3 days of placing the order I didn't receive any updates of dispatch confirmation. After emailing them multiple times, they finally responded, sayin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the... Toon meer
Bedrijf heeft geantwoord
Ordered a jacket, but unfortunately not in stock. Dan very helpful and fully refunded me quickly. Also offered alternative jackets in stock. Would definitely recommend and will be back again. Very... Toon meer
Do not use SCAMMERS PLEASE SOMEONE HELP ME, I WILL BE SUING THE DIRECTORS OF THE LTD COMPANY. Orders a pair of £400 shoes paid in full said I should receive within 1-3 working days it’s been nearl... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Men's and women's designer clothing, footwear and accessories.
Contactgegevens
Verenigd Koninkrijk
- info@theluxuriousshop.com
- theluxuriousshop.com
2,0
Slecht
319 reviews
Heeft nog niet op negatieve reviews gereageerd
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Good customer service
Good customer service and great range of products. Definitely recommend
17 oktober 2021
Palm angels x missoni too
Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the courier bag. Bag was posted through letterbox. It was also ripped. For a item worth near £360.00 it was very poorly packed and delivered. When notified them of it there explanation was margins are short so therefore can't use boxes etc to post out. Found that a bit unprofessional on there part. I've recieved items less than a pound packed better.
17 oktober 2021
Antwoord van The Luxurious Shop
Hi Saeed,
We appreciate your feedback! As we explained to you, in order to bring you that great price that is cheaper than any other site, it means that we don't use boxes for certain products. The item was not damaged in any way and items have never been damaged when delivered like this. Unfortunately we do not control how DHL deliver parcels so there is nothing we can do about it being posted through your letterbox.
We hope to see you shopping with us again soon and if there is anything we can ever help with please feel free to reach out and we will be happy to help.
Kind Regards,
The Luxurious Shop
from placing the order to delivery.and…
from placing the order to delivery.and quality of product..best iv ever experienced.def be shopin again.thanku
30 september 2021
Great customer service
30 september 2021
Review zonder uitnodiging
Brilliant service
23 september 2021
Review zonder uitnodiging
Outstanding
Outstanding, both items arrived within couple working days. Great quality and excellent customer service, responded very quick to my enquiry.
Will be shopping here again!
21 september 2021
Review zonder uitnodiging
Great service kept informed all the way…
Great service kept informed all the way
Will be shopping with them again
18 september 2021
🤙🤙🤙🤙🤙🤙🤙
16 september 2021
Perfect company with perfect prices
12 september 2021
Class as ever 🙏🙏
11 september 2021
Highly recommend!!
Highly recommend shopping from here! Very professional service with great customer service! They also had a massive range of products and very quick delivery. 5 ⭐️!!
9 september 2021
Review zonder uitnodiging
Great company with great service and…
Great company with great service and fast delivery this is my 3rd purchase now and is my go to supplier of brands I wear, the communication is excellent delivery on time with DHL
Can’t speak highly enough about them
9 september 2021
Review zonder uitnodiging
Amazing efficient service
Amazing efficient service , super quick delivery , very professional , will use again
9 september 2021
Review zonder uitnodiging
Bad Customer Service
This was my first time ordering from this store. I have to say I wish I went with my gut. Firstly took very long to send the item and the day they said they would eventually sent it out they claimed that their courier forgot the parcel in the warehouse. Then when I revived my parcel 8 days later they gave me the wrong size. I wanted them to send me the right one but when I went on the website the shoe I ordered in the size I originally wanted was out of stock. They wasn’t very apologetic. They only offered my 10% off my first order when the item was late but nothing was further honoured to me when I received my parcel when it was the wrong size. Very disappointing. Never ordering from here again. Went to farfetch straight away and obviously was very pleased.
7 september 2021
Antwoord van The Luxurious Shop
Hello,
We are very sorry to hear you did not enjoy you first experience shopping with us and that it was not up to our usual high standards. We ship hundreds of orders daily with no issues and unfortunately this was just a genuine error from the courier so we apologise again on behalf of them for this.
It is a shame to hear that you will not be shopping with us again so we can show you how good our services usually are. We have increased your discount code for you should you wish to.
If we can help any further please contact us at info@theluxuriousshop.com.
Regards,
The Luxurious Shop
great shop and service
always a pleasure to do business with ,first class service every time perfect
6 september 2021
Highly reccomended
6 september 2021
Comes correct everytime I doubt I’ll…
Comes correct everytime I doubt I’ll find a better company, customer service is just too on point 💪🏽
30 augustus 2021
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