I purchased a Prada gilet from their website, after 3 days of placing the order I didn't receive any updates of dispatch confirmation. After emailing them multiple times, they finally responded, sayin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the... Toon meer
Bedrijf heeft geantwoord
Ordered a jacket, but unfortunately not in stock. Dan very helpful and fully refunded me quickly. Also offered alternative jackets in stock. Would definitely recommend and will be back again. Very... Toon meer
Do not use SCAMMERS PLEASE SOMEONE HELP ME, I WILL BE SUING THE DIRECTORS OF THE LTD COMPANY. Orders a pair of £400 shoes paid in full said I should receive within 1-3 working days it’s been nearl... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Men's and women's designer clothing, footwear and accessories.
Contactgegevens
Verenigd Koninkrijk
- info@theluxuriousshop.com
- theluxuriousshop.com
2,0
Slecht
319 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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Terrible delivery service 5 days I…bad delivery service
Terrible delivery service 5 days I waited
28 augustus 2021
Antwoord van The Luxurious Shop
Hi John,
Thanks for taking the time to leave a review.
Unfortunately we had to extend our shipping times due to to us being short staffed during a very busy period for us and we did not want to disappoint anyone by delivering late. When you placed your order you were told it would be delivered within 1-4 working days on the shipping page at checkout and you proceeded to order the item knowing that it would be delivered within this time frame. You ordered on Saturday 21st August and it was delivered to you on Thursday 26th August which is the 4th working day since you ordered.
If you would like anymore help please feel free to contact us on info@theluxuriousshop.com.
Regards,
The Luxurious Shop
Very helpful when I wanted additional…
Very helpful when I wanted additional information on the item I eventually purchased. Then a slight issue when item turned up that was dealt quickly and efficiently. Will definitely buy from them again 👌
17 augustus 2021
Great service through all processes of…
Great service through all processes of ordering garment. Fast promp delivery service.
Will be ordering again
13 augustus 2021
Easy to order
Easy to order, quickly delivered. Unfortunately too small but return was simple to do
12 augustus 2021
Great service and delivered very…
Great service and delivered very promptly, only criticism, when spending these amounts of money, it would of been nice to get discounted or even free postage. Also the occasional discount code would make me more likely to keep spending
9 augustus 2021
Antwoord van The Luxurious Shop
Hi Garry,
Thanks for your order and for the review!
We offer free postage with every UK order which includes yours. You did not pay anything for postage at all.
Regards,
The Luxurious Shop
First time ordering and it was fast…
First time ordering and it was fast delivery and be ordering again soon
8 augustus 2021
Brilliant customer service and speedy…
Brilliant customer service and speedy deliver when I needed some trainers in a rush for a birthday day present. Dan was able to help me return and get a new size out to my door step within 2 days!
Thanks Dan and The Luxurious Shop for your speedy services and excellent communication. I’m sure I’ll be buying a lot more for you!
6 augustus 2021
Ordered a top in the wrong size
Ordered a top in the wrong size, got it sent back on a Thursday and the replacement was still there by the Saturday. Quality service.
3 augustus 2021
Great service
Great service, I’ve ordered a couple of items that have arrived fast and they’re 100% authentic with CLG codes attached, they don’t cut labels out like other shops. Customer service is great, really good with returns too, my refund was processed within 3 days. Will use them again.
27 juli 2021
Review zonder uitnodiging
Spot on from the order to the delivery…
Spot on from the order to the delivery best comfy shoes I have ever worn
25 juli 2021
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE
ORDERED SOME BALENCIAGA TRAINERS FOR MY GF’s BIRTHDAY AND THEY DID NOT ARRIVE AFTER WAITING 1 WEEK, THIS RUINED MY PLANS FOR HER BDAY.
23 juli 2021
Antwoord van The Luxurious Shop
Hello,
Your review is slightly misleading. We shipped the trainers on time and they were on their way to you but unfortunately DHL reported the shipment as lost in transit. Out of the thousands of orders we have shipped, this is the only time this has ever happened.
You emailed us to let us know they had not arrived so we got on the phone to DHL straight away to report that they had not been delivered at which point they opened an investigation to locate the parcel. Unfortunately they could not locate it so it was declared as lost. As soon as it was declared as lost we refunded you for the total amount. We have explained to you on several occasions (and so have DHL) that this is not our fault and DHL have taken full responsibility for this.
We have done all that we can to help you in this situation. We have also provided you with a discount code to use on your next order.
If anyone reading this review would like to view the tracking to see that the order was actually shipped, the tracking number is 5397352310.
Regards,
The Luxurious Shop
Absolute quality
23 juli 2021
very happy with my purchase and speed…
very happy with my purchase and speed at which it was delivered.
19 juli 2021
Great customer service
15 juli 2021
Great service ...will definitely be back
15 juli 2021
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