The Online Letting Agents Ltd Reviews 

We have used The Online Letting Agents a few times now and they have always been excellent.

Our most recent experience was one of the more complicated letting processes we have encountered and the communication and support we received from the team was absolutely excellent. In particular, Eleanor went above and beyond to ensure our tenants could move in on the agreed date, despite some last minute challenges. We were kept up to date throughout the process and were given helpful and supportive advice. We felt that the team were extremely experienced and nothing seemed to phase them. We wouldn’t use anyone else.

Really great service. Erin was particularly helpful. Will defo use again

Absolutely terrible, every step of the way. Landlord reference supplied to me, when the landlord hadn't actually given one, and was refusing to give one because of a negative experience with the tenants. Offers not passed on. Floor plan produced which had huge number of mistakes - missing walls, entire rooms that don't exist. Always late, bad communication. Awful experience.

Showing prospective tenants around my property is the only thing I really need to do which makes sense so I can make a proper assessment of who I would like coming in. TOLA take care of everything else for me which is a good send compared to other services I've used. Great service and a great price

TOLA has been a great partner supporting us with great ideas and making sure we stay on top of regulations throughout the letting journey. Special thanks to Sarah and Alex who are always very responsive to all our questions and queries. Thank you very much TOLA for an excellent service.

Excellent service as usual, been using The Online Letting Agents for nine years now!

I’ve used online lettings three times now and have always been impressed with the services offered, they advertise, find Tennant’s ,contracts and reference checks for me.
There costs are so much less than using an estate agents
I can highly recommend and won’t use anyone else

The team at TOLA provided a service of unarguable value. Thank you again!

This company operates in an extremely unprofessional manner and is a complete waste of time. They advertise properties on their website that they do not own and fail to provide adequate customer service, instead leaving customers at the mercy of unreliable, arrogant landlords.
I attempted to schedule a property viewing, but they did not answer calls and communicated exclusively through messages, behaving as if they were handling highly sensitive matters. They also canceled the viewing at the last minute without providing any reason.
If you choose to deal with them, be prepared for a frustrating experience.

I wanted to share my experience with The Online Letting Agents, who have been nothing short of fantastic. They provide a friendly, professional service that you can rely on, and they're incredibly fast too.
I've had the pleasure of trying out many of the services they offer, and I must say, each one has been excellent. Not only are they great, but they're also reasonably priced, which is always a bonus.
I highly recommend their services, and I will undoubtedly be using them again in the future. If you're looking for a dependable letting agent, look no further than The Online Letting Agents!

They are THE BEST - go to them, they will help you and support you and provide you with first class customer service AND top quality and very sound advice - I cannot recommend them highly enough.

absolutely amazing company.
Nothing is to much.
Must be one of the best companies in the UK for customer support
Stephen Bailey

We have used the Online Lettings Agency for the last few years and the service has always been excellent. Great value for money as well. Would highly recommend them

I have been using The Online Letting Agents since 2014 and found them to be very helpful, professional and prompt. I feel their prices are excellent value for money. They also have a wide array of services to cover most of the requirements for a landlord. I would absolutely have no hesitation in recommending them to anyone who is looking for an online letting agent. Well done and continue the good work TOLA Team.

Really effective administration, and eases compliance with ever more demanding rules and regulations. Very cost effective, particularly if you are ready [and able] to do some of the leg work yourself.

Super efficient and smooth service. Makes the whole process so easy.

Been with them for two months as a landlord and so far very pleased with the service - excellent communication (from Donna, Sarah, Magda and others) and reasonable and clear pricing. They found a tenant for me fairly quickly, arranged viewings, sent over a check-in report etc and since the tenant moved in have arranged and completed a repair too. It’s relatively early days but great service so far.

Excellent service as usual. I have used TOLA for letting my properties for the past 10 years can’t recommend them highly enough

Another job well done. I have now got a new tenant in and it was very easy. The Online Letting Agents were all very helpful, quick to respond, friendly and professional as usual. I had a slightly unusual situation that made my flat a bit hard to rent out but it was made easy with the Online letting Agents. Thank you for another great job and I look forward to using you again soon!