Unfortunately your product is not made very well The bottom that detached busted open I hand washed this and put a little pressure when wringing the water out and it split open
Bedrijf heeft geantwoord
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I was honestly a bit skeptical on this purchase; the price was almost too good to be true. The quality has surpassed my expectations; this is a TRUE Disney brand item. I love the multi-functions this... Toon meer
Bedrijf heeft geantwoord
Bought my item (portable baby bed) on may 5th and still have not received my item when I check the update it’s still says label was created but package is STILL at the warehouse!!! If I would’ve known... Toon meer
Bedrijf heeft geantwoord
It took a month to get the product. The hip seat alone becomes uncomfortable to use after 10 minutes. The waist hurts from the belt puling the weight to one side. When using the full carrier, the hip... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
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TheOnMom.com is a young and vibrant company who is dedicated to providing the best parenting products.
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Rotterdam, Nederland
- theonmom.com
3,0
Gemiddeld
55 reviews
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Unfortunately your product is not made…
Unfortunately your product is not made very well
The bottom that detached busted open
I hand washed this and put a little pressure when wringing the water out and it split open
12 september 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Stephanie,
How annoying to hear that you are having issues with one of our products.
We look forward to discussing this problem with you.
Kind regards,
Relatively fast shipping
Relatively fast shipping, especially during this Vivid 19.
The color ( lavender ) was beautiful and the material seems very nice. Good contact with the seller.
16 augustus 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Patricia,
Thank you so much for taking your time to write us this nice review. We will always strive to provide you with the best quality products at the most reasonable prices.
You being understanding and aware of the shipping impacts of the virus on some deliveries, further shows that you are a real on mom trooper.
We look forward to seeing you again!
Best regards,
Very good service...item was late in…
Very good service...item was late in arriving but company have me $20 credit...showed that they cared and made it a little easier to deal with...I would definitely order again on the future....!
Thanks so much
*Susann*
29 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Susann,
Thank you for your awesome understanding. We are happy we were able to partially resolve the inconvenience of the delivery time. You are forever welcome in our store.
Be sure that TheOnMom.com will always be here to save the day and battle any shipping/product inconvenience.
Sincerely,
TRUE Disney Brand
I was honestly a bit skeptical on this purchase; the price was almost too good to be true. The quality has surpassed my expectations; this is a TRUE Disney brand item. I love the multi-functions this offers, from a carrier to a side seat to a toddler backpack. I love this product!
27 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Nichole,
Your amazing review really warmed our hearts! Thank you for appreciating the quality of our Disney Baby Carrier.
https://theonmom.com/collections/best-sellers/products/disney-baby-carrier
We can definitely relate. TheOnMom.com is here to break the ice on that high price. Living in a global market we can bring you the best prices on your favorite brands. We even take it a step further now and offset the carbon footprint of your order by planting 1 tree for each item in your shopping basket.
We look forward to seeing you again soon. (we'll never forget you)
Kind regards,
Shipping is a big delay.
23 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Mr. X,
Thank you for your valued review. Indeed, isn't shipping annoying these days?
You can read more behind this reason here:
https://theonmom.com/blogs/news/where-is-my-package-and-why-is-it-taking-so-long-covid-19-update
Don't forget. Overpaying for baby gear is not possible when choosing TheOnMom.com. All our customers can rest assured that all our deliveries are guaranteed to reach you, regardless of the
current COVID-19 restrictions.
We're committed to finding the best overseas routes to get our products as fast as possible to our customers.
We look forward to further discussing this issue with you.
Best wishes,
BUYER BEWARE!!!!
Never received item ordered. I was sent a coupon for money off another order, why would I order anything else when I never received the original item ordered. In today’s economy it is very hard to accept that I just threw my money away. Don’t ever purchase from this company.
22 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Mary,
Thank you for reaching out to us. We have contacted you regarding this issue and look forward to hearing back from you.
Best regards,
I ordered my carrier the second week in…
I ordered my carrier the second week in June and I have still NOT recieved my package!!! I was given the excuse of COVID but I call BS bc I have ordered other packages since then and have recieved them in a WEEKS time from other companies! If I have not received my package by NEXT FRIDAY! July 31st, I will be contacting this company for a FULL refund after I have been told I would get $15 off of my original price and have YET to be refunded that! I will NEVER order another package from this company again!
22 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Cheyanne,
Thank you for sharing your experience with us. The reason behind the longer waiting times is because most of our best sellers are shipped from overseas directly from the manufacturer. This is how we can provide one of the best prices on the market.
We do state our delivery times clearly during the checkout page.
We look forward to discussing further with you.
Best regards,
Though my item came very late
Though my item came very late, i still like it very much. My baby like it. So comfortable and light weight.
21 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Mrs. Hoffman,
It does bother us to hear that your delivery has been delayed by the COVID-19 restrictions, however our joy is 10x when we see our customers are understanding of this situation and that our product selections makes their life a bit more sweet.
Overpaying for baby gear is not possible when choosing TheOnMom.com. Thank you for your support and understanding during these uncertain times.
Come back soon!
Best wishes,
Honestly this is the BEST baby carrier…
Honestly this is the BEST baby carrier ever! It truly helps take the brunt of the weight and make its feel like your carrying nothing! I absolutely love it!
21 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Ashley,
How wonderful to hear about your experience with https://theonmom.com/collections/best-sellers/products/baby-hip-seat-carrier
Indeed our Orthopedic Baby Carrier was carefully selected to ensure the great price deal does not impact it's quality or safety standards. Nothing less than the best for our customers.
Thank you for choosing TheOnMom.com
We look forward to seeing you again!
Best wishes,
Not what I expected
It took a month to get the product. The hip seat alone becomes uncomfortable to use after 10 minutes. The waist hurts from the belt puling the weight to one side. When using the full carrier, the hip seat rubs under my belly (were the sit rests) and becomes uncomfortable to use for long period of time; therefore, it is not good to take a long walk of more than 15 minutes wearing the carrier. Baby is comfortable, but not me after 10-15 minutes. Also the side pocket is smaller than expected. I can't fit my cellphone.
15 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Vanessa,
Thank you for sharing your experience about https://theonmom.com/collections/best-sellers/products/baby-hip-seat-carrier
Sometimes the discomfort can be resolved by making a few adjustments:
1. Make sure baby is centered in the carrier. It also helps to center the carrier on your body before you load the baby.
2. You shouldn’t feel you have to lean forward to compensate for your baby leaning away from your body. Instead of just tightening the side straps to pull baby closer, make sure that you are tightening up the whole strap of the carrier.
3. Try to have the waistband go straight around your body, and tighten the waist band so that it stays there. It’s important to keep the waistband even from front to back(not too tight!). Most customers find the ideal spot for the waistband is at the top of your hipbone, resting on the pelvis. However, if this position doesn’t work well for you, play with moving it higher or lower (while keeping it even from front to back).
We hope that these tips will help you find a more comfortable position. If you still experience issues, please contact us as we would like to hear more about your personal body measurements and find a solution.
We are happy to hear the baby is comfortable, but we need the mother to be in the same boat!
Best regards,
Did not deliver
Ordered 2 items
Did not receive either
Only refunded for one item
6 juli 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Alyson,
Thank you for your valued feedback. You may have missed our resolution proposition email. Your order is on its way and should reach you within 2 weeks.
If you have any other questions, don't hesitate to reach out to us.
For more information on the COVID-19 impact on shipping times, you can read our recent blog post here:
https://theonmom.com/blogs/news/where-is-my-package-and-why-is-it-taking-so-long-covid-19-update
Best regards,
Ordered more than a month Ago yet still…
Ordered more than a month Ago yet still don’t have my item! Will never buy from them again.
23 juni 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Tiphani,
Thank you for your update. We are sorry to hear that your order is experiencing delays. We have contacted you regarding this issue. Looking forward to hearing back from you.
Best regards,
I never received what I purchased
I never received what I purchased! Scam!
22 juni 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Sara,
We are sorry to hear that your order is experiencing delays. We have contacted you regarding this issue. Looking forward to hearing back from you.
Best regards,
Still haven’t gotten my package
18 juni 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Kaitlyn,
Thank you for answering our feedback request. We are sorry your order is experiencing delays from our global supplier. We are aware our beloved bestseller item has encountered some delays. You can rest assured your order is on its way and will get to you soon. Meanwhile we have updated your case with a resolution and look forward to discussing further with you.
Best regards,
I still haven’t received my order it’s…
I still haven’t received my order it’s been months now!!! I wouldn’t ever order from this company again it’s a fraud and a scammer I’m starting to believe.Their website and business should just be shut down.
17 juni 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Laquita,
We have contacted you regarding this issue, however we have not heard back from you yet :(.
We hope our resolution was agreeable. We see that our item did not quit the race and reached you eventually.
Looking forward to hearing back from you. You can always contact us:
https://theonmom.com/pages/contact-us
Best wishes,
I placed this order on May 15th and…
I placed this order on May 15th and it’s a month later and I still haven’t received my order. I understand with COVID-19 things may be running behind schedule, but almost a month?! I’m highly dissatisfied and will not be doing business with you in the future.
14 juni 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Christina,
We are sorry your order is experiencing delays from our global supplier. We have updated your case with a resolution and look forward to discussing further with you.
Best regards,
Bought my item (portable baby bed) on…
Bought my item (portable baby bed) on may 5th and still have not received my item when I check the update it’s still says label was created but package is STILL at the warehouse!!! If I would’ve known how long it would take I wouldve never bought it from here.. it’s June 10th over a month and package never left they just created a label be ware before buying
9 juni 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Jackie,
We are sorry your order is experiencing delays from our global supplier. We have updated your case with a resolution and look forward to discussing further with you.
Best regards,
Didn't received my item yet
Didn't received my item yet
Disapointed
2 juni 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Albert,
We are sorry your order is experiencing delays from our global supplier. We have updated your case with a resolution and look forward to discussing further with you.
Best regards,
I have not received my order yet
I have not received my order(bed nest for baby) yet. It's been more than 3month now. I Just checked the tracking number, it is still in Singapore. I ordered it for my newborn baby, I don't know it is going to be here before the time of birth.
I'm so worried and want to have my money back.
31 mei 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Yeaseel,
We are sorry your order is experiencing delays from our global supplier. We have updated your case with a resolution and look forward to discussing further with you.
Best regards,
I have not received my item.
23 mei 2020
Review zonder uitnodiging
Antwoord van TheOnMom.com
Dear Tracey,
We are sorry to hear that your order is being delayed. We can see that your package has been handed over to the Singapore Airline on 12th of May. Usually our orders are delivered within 2-3 weeks via this route, unfortunately due to COVID-19 restrictions we have had reports of some delays across a lot of postal networks, so we ask that you allow an additional 2 weeks to receive the parcel.
We have contacted you in private so we can further discuss this bad experience.
Best regards,
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