The Perfume Shop - Buchanan 60 Reviews 

My partner and I popped into the Buchanan Galleries branch in Glasgow on the 8th of July and couldn’t have been more impressed with the fantastic customer service given by Harley. He was friendly, immediately offered his help when we arrived and was so knowledgable about all the fragrances. It really felt like a personalised shopping experience. Now that my partner has his aftershave sorted, I’m already planning a return visit where Harley can hopefully help me to choose my next perfume. In short, he was a star - thank you Harley!

Buchanan Galleries Glasgow! Harley!!! Visited for new fragrance met by Harley smiley face helpful . Asked relavent questions sampled chose got a couple of similar samples to compare happy customer. Excellent customer service. Thank you Harley

I ended up buying the wrong perfume for my partner sadly, but Diane at the Buchanan Galleries shop handled the return perfectly. She also had excellent insight when I had some follow up questions. She was very good at her job and should be commended.

Meanwhile the online purchase was very easy, straight forward and efficient.

All great.

Diane and Niamh were so great today in store. Really knowledgable and a great help. Bought 2 items due to their help.

Very friendly staff! Served by a super helpful staff member named Emma when looking for a gift and she even made me aware of the discounts I'd be eligible for. Will be back again

Diane provided great service and knowledge with our trip today!

Nieve was extremely helpful and professional

Diane and her team were wonderful today. Couldn’t have been more helpful! We got exactly what we were looking for, very happy customers.

Niamh was very friendly and helpful. Sometimes fragrance shop staff can be quite pushy to buy or toward a particular scent but she was not at all! Thank you!

Was fed up of rushing in and out of frargrance shops trying one or two here and there. I really wanted to find a perfume for my wife that she really loved. Well Erin in the perfume shop in buchanan galleries in Glasgow was absolutely fantastic letting my wife take her time to smell various scents and not preasuring us for a sale. In the end we got my wife 100ml Black opium over red and I got a Spicebomb bargain for my son...Fantastic customer service Erin well done.!!!

Brilliant ladys in Store. Happy with my bridal perfum. Ellie servedme today

Ella was a fantastic help today. Sorted me out with a rewards card and gift wrapped my purchase. Even keyed the details of the ribbon. She was a wee star.

Great experience here, Lin was able to pick out a few options which matched the description of what I wanted and I ended up making a purchase with exactly what I went in for. Highly recommend this store

I bought something online. It was delivered fast and great condition.

Brought the Mont Blanc for my husband Staffs’s where very helpful and I even got the free gift that it came with

xcellent Ella in the Buchannan Galleries store…
Ella in the Buchannan Galleries store was extremely helpful and patient as we had to buy a number of presents for some guests. She helped us get everything we needed at an excellent price to boot! Top notch customer service!! :-)

Great customer service from Niamh. Knowledgable and friendly, thank you for your advice to find the perfect perfume for the father's day!

I recently visited your perfume shop and was assisted by a young man with glasses. He was very helpful and polite. However, I was quite disappointed by the behavior of two other staff members, who I believe may have been his managers.

While I was in the middle of speaking with the young man, a blonde woman abruptly interrupted our conversation to instruct him to carry out another task. Shortly after, another woman with dark hair also intervened, asking him to assist a different customer. Neither of these women acknowledged me or offered any sort of apology for the interruption, which I found both disrespectful and dismissive, not only to me as a customer, but also to the staff member who was doing his best to help.

Although the young man kindly apologised and said he would return to assist me shortly, the actions of the two women left me feeling undervalued and unwelcome. I was in the store for no more than ten minutes, but the experience was enough for me to decide not to put money in their till. Instead, I visited The Fragrance Shop and made a purchase there.

I want to make it clear that the young man’s service was excellent and he handled the situation as best he could. My concern lies solely with the unprofessional and dismissive behavior of the other staff members.

I dont usually leave reviews, but thought this was necessary.

I was looking for an everyday aftershave/eau de cologne for daily use and wanted something economical. I was looked after by Lin at the Buchannan Galleries shop. She was very helpful, let me try various samples and had suggestions which I appreciated. I will certainly return when I need to replenish my more expensive after shave and my "budget" eau de cologne.

What fantastic service given by Ella. So helpful and informative. Credit to your company.