This company claims to be an American company. So I ordered something over a month ago for Fourth of July. Look at tracking and see it coming from china. I thought I was supporting an American Busines... Toon meer
Bedrijf heeft geantwoord
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Ordered a revolutionary war descendent T-shirt for my mom and it’s been sitting waiting to ship for over two weeks now. Wouldn’t upgrade the shipping to get it here before July 4. Update 6/28/26.... Toon meer
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I placed my order with “The Red First” on the 15th, and on the 19th they told me it was “on its way.” That statement was false. The tracking only shows that a shipping label was created! Today is... Toon meer
Bedrijf heeft geantwoord
When I went to the red first website, I was doing so to make a donation after the murder of Charlie Kirk. After buying several shirts, one for rack of my four kids and one each of my wife and I.... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We are always working to add new and exciting products to our website, so be sure to check back regularly to see what's new. And if there's something you'd like to see us offer, please don't hesitate to get in touch – we'd love to hear from you! Thank you for choosing our website, and we look forward to serving you.
Contactgegevens
1924 Meadowview Court, 75010, Carrollton, Verenigde Staten
- help@theredfirst.com
- theredfirst.com
3,5
Gemiddeld
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Something is not right with this seller
I ordered a custom coffee mug for my daughter's PhD graduation. It was supposed to be shipped to her, but it never arrived. Until I complained, the shipping tracking number was stuck at "label created" They did respond and said they'd contact USPS which suddenly had the item enroute, not to the intended address, but to my address. The item never arrived despite USPS stating it was delivered. I've submitted a lost delivery complaint to USPS, but they said it was delivered (my Ring camera says otherwise, I saw the postal carrier deliver on that day and that package was not in her arms). A day after I filed my delivery complaint with the USPS, Red First mysteriously issued a partial refund to my credit card ($7.95 of a total $32.28 purchase) with no explanation. I don't ever expect to see this purchase. The entire experience with Red First was shady and "off" from the very beginning. They might follow through sometimes, but my advice would be "buyer beware" with this seller.
28 november 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
We’re very sorry for the frustration and confusion with your order. After checking, your custom coffee mug was processed and shipped to the address you provided. According to the carrier, the package has been successfully delivered.
We understand there was a delay, and to help address this, we issued a partial refund of $7.95 for the shipping fee. The item itself has been delivered according to the carrier’s records.
If you are still having trouble locating the package, please contact our support team directly at help@theredfirst.com and we’ll do our best to assist you further.
We sincerely apologize for the inconvenience and appreciate your understanding.
Best regards,
Late late late
Guaranteed delivery was bs received 5 days after 2 week guarantee. Soent the full 50 bucks for the tshirt to have for certain. Day. LATE
7 oktober 2025
Antwoord van TheRedFirst.com
We’re very sorry for the delay with your order. According to our records, your order was placed on December 4 and delivered on December 16. We sincerely apologize that it didn’t arrive within the guaranteed timeframe.
The delay was due to the carrier, and we’re working to improve our shipping process to ensure faster delivery in the future. Thank you for choosing and supporting The Red First—we truly appreciate it!
Best regards,
Sweatshirt poor quality for the price
UPDATE: 1st wash, almost ALL of the print came off of this sweatshirt! I’m speechless!!
Original review: Sweatshirt poor quality for the price, which made the sizing off. Definitely should have sized up from a Large to an XL, although my husband never wears XL. He Usually wears M-L. Just disappointed in quality of the $60 DOLLAR hoodie.
8 december 2025
Antwoord van TheRedFirst.com
We’re very sorry to hear about your disappointment. According to our records, your order was processed as size L, as requested.
If you’re still experiencing issues with the sizing or quality, please feel free to contact us at help@theredfirst.com and we’ll be happy to assist you and find the best solution.
Thank you for your feedback, and we appreciate your support of The Red First.
Best regards,
I ordered a custom shirt and mistyped…
I ordered a custom shirt and mistyped my address. Customer service was helpful and happy to help me get things fixed so the shirt could be sent back properly.
31 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
Thank you so much for your kind words! We’re glad we could help get your custom shirt sent correctly, and we truly appreciate your support of The Red First.
Best regards,
Can't get any lower than a 1 star.
Can't get any lower than a 1 star.
Never received my order and was not able to leave a message due to a voice mail that was not set up.
They are now asking me to cancel my dispute with PayPal.Paypal has told me not to cancel.
They have never even given my order to the post office to deliver it. It has been stated that a label was created on December 17th and awaiting the item to be shipped. STILL waiting for my refund.
Now the seller is trying ,again to have me cancel the dispute. Seeing so many reviews with the exact same problem that I am encountered. I do not trust this company and feel that I need to file a complaint .
28 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
Thank you for your message, and we sincerely apologize for the inconvenience regarding your order.
After checking, it appears that your order was lost in transit due to an issue with USPS. We completely understand your frustration and truly apologize for this situation.
To resolve this, we can offer you two options:
Replacement: We can send a new item to you at no additional cost.
Refund: We can issue a full refund to your original payment method.
Since you have opened a PayPal dispute, we kindly ask that you close the case so that we can immediately process your requested replacement or refund.
Please contact us via help@theredfirst.com to confirm your preferred option, and we will handle it promptly.
We truly apologize again for the inconvenience and appreciate your understanding.
Best regards,
This is absolutely one of the shittiest…
This is absolutely one of the shittiest company's. I never received my order. I have tried to contact the company multiple times and it goes right to voicemail that has no mailbox set up. Hmmmm. When I track my order through uniuni it states the label has been created. When I contact their customer service they state they dont have the package from the company. Who is lying? I dont want to hear the bullshit of overwhelmed logistics companies and being backed up. I work for a delivery service that had no problems getting items delivered that were actually sent from companies. I can't even get my money back because they dont answer the contact us phone # provided!
22 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused. We’ve checked our records and could not locate an order under the name or information provided in this review.
To ensure we can assist you properly with a replacement or refund, please contact our Customer Service team via email at help@theredfirst.com.
This will allow us to locate your order and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding.
Best regards,
Way too expensive for what I got
The shirt was high quality and the print looked nice but the order took forever to arrive, way past the promised date, and the print has faded considerably. For the price, which was A LOT MORE THAN was expected, the print itself should have been much better. $50 for a t-shirt is VERY HIGH, but I believed in the cause so I paid it anyway hoping it would contribute to effort.
5 oktober 2025
Antwoord van TheRedFirst.com
Thank you for your honest feedback. We sincerely apologize that your order did not meet your expectations in terms of delivery time and print quality. Your comments are very valuable to us, and we’ll make sure to review our production and shipping processes to improve for the future.
We truly appreciate your support and your belief in our cause, and we hope to provide a better experience for you next time.
Thank you again for taking the time to share your thoughts.
Best regards,
This is absolutely the worst company…
This is absolutely the worst company when it comes to communication. I ordered two shirts on the 11 of December that were personalized. It said would be delivered by Christmas. I reached out twice both time it said Uniuni shipping had it. I checked the tracking number for a solid week. Every time it said a label had been printed. Then I reach out to customer service again and they say that now I should receive my products at the end of December. I will never use this company again and will make sure all my colleagues and students in the large education organization I am in will never use them.
24 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
We sincerely apologize for the frustration and disappointment you’ve experienced. Your order, placed on December 11th, unfortunately came just after the cut-off date for guaranteed Christmas delivery. During this peak season, carriers were experiencing widespread delays, which further impacted delivery times.
We have already contacted the carrier to push your order and are actively monitoring its progress. Please check your email, as our Customer Service team has reached out via help@theredfirst.com with the latest updates and tracking information.
We truly regret the inconvenience and appreciate your patience. We are committed to resolving this and ensuring your order reaches you as soon as possible.
Warm regards,
Never received my item.
Never received my item..
total scam website.
No one answers the phone…
No updates on shipment for over a week.. says it’s still waiting for item.
10 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
We’re very sorry to hear about your experience and truly understand your frustration. Please rest assured that your order is on its way and is expected to be delivered before Christmas. We sincerely apologize for any delays and confusion regarding the tracking information.
If you have any questions or need help with your order, please contact us directly at help@theredfirst.com — we’ll make sure to assist you promptly and resolve any issues.
Thank you for your patience and understanding.
Best regards,
The Red First
Customer Service is excellent I ordered…
Customer Service is excellent I ordered 3 shirts was sent the wrong ones they replaced them with the right ones and let me keep the wrong ones. Also ordered a ornament later and it was awesome absolutely loved it.
1 oktober 2025
Antwoord van TheRedFirst.com
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with your shirts and ornament. It was our pleasure to make things right and we truly appreciate your support.
Wishing you a fantastic holiday season! 🎄
Best regards,
The Red First
Good luck actually getting a package…
Buyer Beware: Good luck actually getting a package from them. Ordered over 15 days ago and it hasn’t even shipped, just a printed label when it clearly said on their website 3-4 days from when I ordered. That was 12/4. Don’t waste your time on emailing either because you’ll just get the same copy paste email template with your useless tracking number. Based on some other reviews I’m not hopeful once it even gets here for the amount of money I spent that it will be quality. Should have known this was as a cheap scam. Update the timeframes on the website if you’re not even going to get it shipped on time. Money wasted on a Christmas gift, overall disappointing experience.
4 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
We’re very sorry to hear about your experience and truly understand your frustration. Please rest assured that your order is on its way and is expected to be delivered before Christmas. We sincerely apologize for any delays and confusion regarding the tracking information.
If you have any questions or need help with your order, please contact us directly at help@theredfirst.com — we’ll make sure to assist you promptly and resolve any issues.
Thank you for your patience and understanding.
Best regards,
The Red First
I ordered something back in October and…
I ordered something back in October and I still haven't gotten it and they won't write me back or anything.. I've sent them my confirmation email my tracking number screenshots of my order nothing
10 november 2025
Antwoord van TheRedFirst.com
We sincerely apologize for this experience and for the delayed response. We completely understand how frustrating it is to wait for an order placed back in October without receiving it or getting timely updates.
Thank you for providing your confirmation email, tracking number, and screenshots — we truly appreciate your patience. After checking internally, we can see that the package was handled and shipped previously; however, the carrier was unable to complete the delivery successfully.
We are currently working directly with the shipping carrier to investigate what went wrong and to determine the best solution for you as quickly as possible. Our support team will reach out to you via email with an update once we receive confirmation from the carrier.
Again, we are very sorry for the inconvenience this has caused and appreciate your understanding while we resolve this matter.
order 3 weeks back
order 3 weeks back, has not shipped, will not repsond to emails, will be filing fraud charges against them
15 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
Hi Jerry,
Thank you for your message, and I sincerely apologize for the frustration and concern this situation has caused.
I want to reassure you that your order #TRF59238883 has already been fully produced and handed over to the carrier. The package is currently in transit, and due to the high volume of shipments during this peak season, tracking updates may be delayed.
Please note that we have already responded to your previous emails, so we kindly ask that you check your inbox (including spam/junk folders) at help@theredfirst.com for our messages. They include your tracking information:
USPS Tracking: 9400150206217418276504
Track here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400150206217418276504
While we are doing everything possible to ensure your package arrives before Christmas, we appreciate your patience during this busy period.
We truly apologize for any inconvenience and are closely monitoring your order to ensure it reaches you promptly.
Best regards,
The Red First
Company uses manipulative tactics
Do not buy from this company. They take your money and string you along with nonsense that your item is in transit. They either can’t fulfill orders, or just use the slowest and cheapest third party shipper. Item was ordered on 11/23 and received an email that item has shipped on 11/25(they printed a shipping label.) Item not received still in 22 days (approx 15 business days) since ordered. When reaching out to them via email, they send the same copy and pasted response that the item is in transit and that they understand my frustration, and that they continue to monitor my order etc…..The shipping policy listed on their website (below) is not accurate.
Transit, Handling & Order Cut Off Time
Generally, shipments are in transit for 3 – 7 days (Monday to Friday).
Order cut off time will be 02:00 PM Pacific Standard Time (Los Angeles)
Order handling time is 1 - 3 business days (Monday to Friday).
This company is not worth the trouble as they deceive and manipulate their customers when they know they will either not ship your item, or know you will not receive your item for months contrary to what the shipping policy listed on their website states
Please if you choose to respond to my review, acknowledge that i am right and that I did not receive the item that I ordered within the timeframe listed on your website instead of telling me the item is in transit and that understand my frustration
19 november 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
Hi Mark,
We're truly sorry for the frustration this situation has caused you. We understand how important it is to receive your Christmas ornament on time, and we apologize for the inconvenience and worry this delay has created.
We want to clarify that your order was shipped through an international carrier, and while the USPS page hasn’t updated since 11/24, the official carrier tracking (HUIGANWU) has continued updating daily and shows that your package is still in transit with no reported delays. International shipments are not always fully scanned by USPS until they arrive in the U.S., which is why the USPS page may appear inactive.
(https://t.17track.net/en#nums=9234690406135400167259)
We understand that this can feel confusing, and we’re sorry for any misunderstanding regarding the tracking information. Our team has been actively checking your tracking and providing updates to ensure you receive the most accurate information possible.
We also want to reassure you that your package is still expected to arrive before Christmas, based on the most recent carrier updates.
We’ve reached out to you privately as well so we can assist you directly and make sure everything is resolved to your satisfaction. We truly appreciate your patience, and we’re here to help until this is fully taken care of.
Warm regards,
The Red First
I am so grateful for Red First LLC …
I am so grateful for Red First LLC because their T-Shirts are high quality, but mostly because when I needed help with the shipment of my Christmas order, they responded kindly, quickly, and even sooner than I was originally told. I will definitely do busines with them again and HIGHLY recommend them! Thank you, Red First LLC! You are a great small business that delivers and is trustworthy.
12 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you’re happy with the quality of our T-shirts and that our team was able to assist you quickly with your Christmas order. Your kind words truly mean a lot to us — supporting small businesses like ours makes everything we do worthwhile.
We look forward to serving you again in the future and really appreciate you recommending us to others. Thanks again for your trust and support! 💛
— The Red First Team
My product took a long time to get to…
My product took a long time to get to me. I was getting ready to send an email wondering if you forgot about my order...then my order came.
10 november 2025
Antwoord van TheRedFirst.com
Thank you for your feedback! We’re glad your order arrived, and we appreciate your patience. We’ll continue working to ensure faster processing and delivery in the future.
Warm regards,
Great products AND customer service
First of all, my husband LOVES his new Catfather hoodie. It's exactly what I hoped for, and just ordered 3 more for my family members (we are cat people). But even better is the customer service. Ms. Yuna is a champ and really makes me feel like a valued customer.
1 december 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
Thank you so much for the 5-star review! We’re really happy to hear that your husband loves his Catfather hoodie — and we truly appreciate you coming back to order more for your family. That means a lot to us.
And thank you for your kind words about our customer service. We’re always here to help, and your support genuinely makes our day.
Thanks again for choosing The Red First!
Ornament not as pictured on Instagram
Ornament not as pictured on Instagram. Very cheap. Not worth the cost. Threw it away
10 november 2025
Antwoord van TheRedFirst.com
We’re very sorry to hear about your concerns. We’ve checked your order and can confirm it was successfully delivered. We take all feedback seriously and want to ensure our customers feel confident with their purchases.
If there’s any specific issue with your order, please contact us directly at help@theredfirst.com so we can assist you promptly.
Thank you!
The time frame for delivery was longer…
The time frame for delivery was longer than expected. When I did reach out via email I did get a nice response and follow up tracking information but it didn't affect the length of time in transit.
This part could be my fault. I may not have read the description that said they were one dimension acrylic content. For the price I feel that they are pretty cheesy. I thought they would be three dimensional.
10 november 2025
Antwoord van TheRedFirst.com
Thank you for your feedback. We’re sorry that the delivery took longer than expected and that the product wasn’t exactly what you anticipated. Your order has now been successfully delivered on Nov 28, 2025. We’ve also sent you an email with tracking updates and additional details—please check your inbox at help@redfirst.com.
We appreciate your patience and hope to continue improving your experience with us.
The Red First is a SHAM
The Red First is a SHAM. They claimed my package was “ successfully delivered”. I contacted them to let them know I never received it. They provided a tracking number and website. After checking with the post office, I discovered that neither the tracking number nor the website were legitimate. The Red First offered no assistance in tracking down the package. This company is a sham.
10 november 2025
Review zonder uitnodiging
Antwoord van TheRedFirst.com
Thank you for reaching out to us. Your order was processed and shipped to the address you provided, and according to USPS tracking, it has already been successfully delivered:
Tracking number: UUS5B74834253385208
Tracking link: https://www.uniuni.com/tracking/#tracking-detail?no=UUS5B74834253385208
Status: Your Parcel has been delivered. (Recipient's front door).
We kindly suggest you check around your mailbox, front door, or with neighbors in case the package was placed nearby. If you are still unable to locate it, please file a claim directly with carrier.
Once you receive a response from them, kindly forward it to us so we can review and assist you further.
We truly appreciate your cooperation and look forward to resolving this with you.
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