Products are high quality for the price. Customer service was prompt. I normally don’t like using automated systems but a human responded in an email very quickly and was polite and helpful.
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Lees wat reviewers zeggen
Sabers are great quality and feel super nice. Package came quicker than expected, roughly 9 days instead of the posted 15-20. Only things to note is that there wasn’t any updates for tracking for like... Toon meer
Same quality of xeno saber hilts that I have purchased from other sites, but the service was quicker, the prices were lower, and the extras, including a hard case, were far better. Pending changes, my... Toon meer
Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Contactgegevens
Frankrijk
- thesaberfactory.com
4,5
Uitstekend
355 reviews
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Pefect
Great saber, great quality, beautiful and strong. The only bad thing I can say is the shipment that took a month but everything else is perfect.
8 mei 2026
Product like it was advertised
Product like it was advertised, great quality so no bad experiences so far
30 april 2026
Brilliant customer support
There was a slight issue with the hilt turning up damaged during delivery. But the saber factory team got back to me and had a new hilt in the post with in a week.
Great support and great products.
3 juni 2026
Review zonder uitnodiging
Great product
Great product. I love the dueling sabers I bought. They seem to hold up during sword play and the sound/lights work really well. My only concern was with tracking the shipment. The package completely disappeared from tracking and then randomly showed up at my house 2 days later.
4 mei 2026
Everything was beautiful
Everything was beautiful. High quality construction, and premium materials. The only issue I had was with the package tracking, but I don't think they had any control over that😂 will definitely consider buying from them again.
27 april 2026
Customer Service = One of the Best
The customer service is impeccable. Kevin, the co-founder of the store, personally assisted me with several questions regarding the product. Regardless me being Deaf handling a product with sounds, they managed to find ways to help me through the process, which was beyond amazing. The product itself was utterly amazing to behold my sight upon and I am more than satisfied with it. The product brought me unspeakable amount of joy and I thank the store for bringing me joy alongside excellent customer service!
1 juni 2026
Review zonder uitnodiging
Outstanding
This company is developing a great reputation for a reason. All the logistics of my order went flawlessly, and I'm now enjoying the saber I had been drooling over, at the best price btw. I absolutely recommend The Saber Factory. May the force be with us all!!
4 mei 2026
Great quality lightsaber well packaged…
Great quality lightsaber well packaged no damage whats so ever from delivery service. Has a decent weight to it and a premium feel aswell absolutely love it.
26 april 2026
Ordered a replica saber, 100% Awesome!
Ordered a replica saber and the process was smooth and easy the actual saber is fantastic. Kevin has a lot of informative videos on YouTube, and his response to emails was immediate and helpful. I would definitely do business with him again. His pricing seemed less than other vendors and in my particular case my saber came from overseas direct from the manufacturer and from when I placed my order, to arriving at my doorstep was insanely quick for shipping to the USA. Also, kudos to DHL for reading delivery instructions. I have zero hesitations I'm doing business with Kevin and I probably will order another saber again before the end of the month since everything's on sale.
20 mei 2026
Review zonder uitnodiging
Hilt is well made
Hilt is well made. It is a very nice core. The xenopixel sd card was easy to program with starwars fonts.
I also like the stand that came with it and thank you for the hard case.
7 april 2026
it was a great and simple experience
it was a great and simple experience and the price was better than some other brands and customer support respond to my questions promptly
6 april 2026
I’m not here to slander your product
I’m not here to slander your product. I can’t speak for that because you make it a living hell to even get it in the first place. I’ve had to call my bank and change my info 20 different times because it keeps getting flagged as fraud when I try to purchase and even had my card frozen as a result. Idk how you process payments but whatever it is, I’m sure it’s inconvenient for a lot of people and surely there has to be a better method you could explore. And after reading some reviews, I also really don’t appreciate how you decide to go after people who leave negative reviews and make them feel like scum for voicing their opinions. These people trust you to to provide a good product and service for what you charge, and they’re entitled to answers and respect. Just please for the love of god just make payments easier and do some things better.
3 mei 2026
Review zonder uitnodiging
Antwoord van The Saber Factory
Hi Sam. I don't make it a living hell, that's a banking issue I'm absolutely also a victim of. That's because my business and your bank are not in the same country and it tends to raise a flag with some cards.
Had you asked me in the chat I would have explained and maybe you'd have found a workaround, sometimes these things get easily sorted by opening your bank app or asking the bank to let the transaction go.
But instead of asking me or considering this wasn't my desire (how could I want to make transactions hard? it's really not productive, please understand I'm more a victim of this than you are) you still come to leave a 1* review and actually take the opportunity to blame me for how I actually humanly react to those type of reviews. The irony here is not lost on me.
I invite you to go back looking at those replies of mine you didn't like and you'll see a common topic: either it comes from people who had an issue and never considered asking for my support (which I absolutely give, you can check the many positive reviews attesting to it), or they ordered an accessory that wasn't compatible with their saber (most often a saber I didn't sell them, and it's well explained in the description). I find it disheartening when it happens like this, but hey... what can I do.
A very non-corporate response might throw you off, it is also why a lot of people felt like being taken seriously when they had issues, You could also read it like this. There's never disrespect when I reply to those bad reviews.
It's ok to have missed an info or need some guidance, that's what I'm here for. So it hurts even more when people buy a coupler for a saber from another brand and leave a 1* as if it was my responsibility (even though I throroughly describe the accessories as being only compatible with my catalog) or those who have an easy issue to fix or something they don't understand and won't even consider coming to ask for help. Probably people are so used of getting abandoned after the buying act... dunno.
Regarding your payment problem, had you come to me on the chat I would have explained that this happens and if you're interested in the details that's because my business is based in France, so then is the card payment processor. And that's not my choice, that's just how it legally works. I do have SEZZLE for USA and Canada that does process payments locally. But for standard credit card payments it is often considered an international transaction that some banks will see as potentially risky and will raise a safety shield on your behalf. Often you can either control this via your banking app, or ask your bank to let it through, or use higher security transaction methods like 3D Secure or Apple Pay which add 2FA safety protocols that usually fare better.
And you're right, it is inconvenient to a lot of people, trust me, I wish it was easier. But I'm no payment processor, it's so out of my control.
MTFBWY
My Go To Supplier
I have bought ten lightsabers from The Saber Factory, so obviously I think highly of them. The shipping is a little slower than others from whom I have purchased. However, the customer service is great and the prices are excellent. I have been very happy with each of my lightsabers. The overall value is worth the extra wait time.
25 maart 2026
Took a while to get, but worth it
I love the sound and colors. I had some crappie free light sabers from another company, the core turned them into some top notch sabers.
18 maart 2026
Livraison rapide
Livraison rapide, bien emballé, très belle finition. Je n'arrivais pas à trouver l'application mais un email à suffit pour m'aider. Réponse rapide. Merci l'équipe.
20 april 2026
Review zonder uitnodiging
The piece doesn't fit and it's not what…
The piece doesn't fit and it's not what I thought I was ordering. Everything that could go wrong went wrong.
14 maart 2026
Antwoord van The Saber Factory
Hi Nathan
Can you please be more specific? You can always reach out to me on the support chat on the website. Before or after ordering. I can't guess what your issues are but if you have a Nexus VHC saber the coupler you ordered should work without a hassle.
If you have some other kind of saber I'm sorry, I write detailed descriptions to stipulate what it's compatible with (basically only the sabers we sell that are noted VHC in the name), I'd understand if you'd ordered it thinking it would work with something else but it shouldn't warrant a 1 star review against me and my business.
If I'm getting this wrong and you have some other type of issue with the coupler please reach out in the chat, I'm always available to help.
MTFBWY
They have the best customer support…
They have the best customer support there is . They are very helpful and they responded everyday to my emails about the item I purchased and helped me get it figured out
26 februari 2026
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