Products are high quality for the price. Customer service was prompt. I normally don’t like using automated systems but a human responded in an email very quickly and was polite and helpful.
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Lees wat reviewers zeggen
Sabers are great quality and feel super nice. Package came quicker than expected, roughly 9 days instead of the posted 15-20. Only things to note is that there wasn’t any updates for tracking for like... Toon meer
Same quality of xeno saber hilts that I have purchased from other sites, but the service was quicker, the prices were lower, and the extras, including a hard case, were far better. Pending changes, my... Toon meer
Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Contactgegevens
Frankrijk
- thesaberfactory.com
4,5
Uitstekend
355 reviews
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Awesome saber!!
24 februari 2026
Very Satisfied
Got two 32" dueling sabers, so they had to be packaged custom and shipped from China right after Chinese New Year. Sabers are super fun to play with and look/feel amazing. Arrived in Michigan, USA in 20 days. About $350 after shipping (for two) so I feel the price was very fair.
25 februari 2026
Review zonder uitnodiging
great sabers, great info, great place to buy from
easy to determine what you want +great customer support will be buying from again. Also way Beter prices and more options then other company's
21 januari 2026
I am very impressed with this saber
I am very impressed with this saber! I got it for myself and have been messing with it constantly. It was well worth the wait!
9 februari 2026
Better than i thought.
Amazing deals, incredible products and freebies and friendly support. Honestly it was better than i thought, highly recommend.
27 februari 2026
Review zonder uitnodiging
Great product and accessories
Great product and accessories, but shipping takes too long an ends up being very expensive if tariffs are included
3 februari 2026
Excellent customer service
I accidentally purchased the wrong size and was easily able to email and get it changed with no worries, with good customer service. shipment was faster than expected and the lightsaber is excellent for the price.
27 januari 2026
Too complex and with inconveniences
The replica is quite good, but the lightsaber is too difficult to configure as everything has to be done with a single button (colour, character and sound). The instructions are generic and not specific to the lightsaber purchased, making it even more difficult to configure. The lightsaber must be disassembled to charge the battery, which is an additional inconvenience because it does not last very long. They do not warn that customs fees are not included in the prize.
20 januari 2026
Antwoord van The Saber Factory
Hi Francisco
I'm sorry you didn't feel immediately comfortable operating the saber. I do make the most to inform properly on all fronts. Right after ordering you have received (via email) a link to a "First Steps" video playlist if it's your first saber and need more guidance to operate.
On this same youtube channel I do make lots of tutorials that you may find useful.
On the saber page there are ratings for multiple things, one of them being "Maintenance" and it is rated 1/5 with info saying "This saber boasts a unique custom electronics core, complex to disassemble. Charging port is on the core, access requires removal/opening of a part of the hilt.". Again here it is to provide the utmost transparency as the Dooku replica is very different from most other straight hilts.
By the way if you're not fully comfortable with operating a single button for all settings, you have the mobile app, once you've set all you wanted the way you want it, you won't need much operating through the button. The user manual is generic for dueling hilts, hence the video tutorials to help you understand specifics for replica sabers. But the electronics functions are the same throughout ALL hilts, so no worries to have here.
Regarding customs it's usually paid upon delivery for international orders, and informed in all our shipping pages and policies so to avoid any unhappy surprise. Shipping origin and details are always shown before adding to cart. There's nothing positive about being surprised by taxes and customs, so I do make sure to provide ample information I'm sorry it wasn't clear enough.
If you have any question and want to make the most of your saber please reach out on the support chat of the website, I'm always available to reply to any question and need as I wish for everyone to get the best experience possible.
MTFBWY
Kevin
I Loved Everything But...
I loved everything about the saber itself. My only complaint is that it came with a nice carrying case, but it didn't come with foam inserts to secure the hilt and blade in the case. It was recommended to me that I should use the cardboard boxes that the different parts came in to secure things in place, which seemed a bit odd to me.
15 januari 2026
Super service client
16 januari 2026
The lightsaber worked really good and…
The lightsaber worked really good and Sweeney and it felt very comfortable and the sound effects are awesome
14 januari 2026
Customer service is top notch
Special recommandation for the customer service
My saber wasn't working anymore and they helped me and send me spare parts to repair it
12 januari 2026
Review zonder uitnodiging
it is great quality at a reasonable…
it is great quality at a reasonable price for the double bladed sabre
12 december 2025
Amazing company
Thee co owner and his team were on top of helping me figure out a situation I had with the Saber and got it working for me just such an awesome product and wonderful bunch of people who care and stand by their work, THANK YOU ALL.
13 december 2025
Took too long to ship and was the wrong…
Took too long to ship and was the wrong size
Size might be on me but I googled darth maul force fx joint and that’s what popped up if it just didn’t fit whatever but they took like three weeks and it was listed that they have an a lot in stock
12 december 2025
Antwoord van The Saber Factory
Hi Daniel
That's pretty damaging to receive a 1 star review for my business when I had no responsibility in the incompatibility with your Force FX saber. I wish you'd asked prior. The coupler you purchased is only for the brand we distribute, not anything else. It is described as such "The VHC system is a standardized thread size for many of our Dueling sabers. These couplers are built to fit the VHC threads only." along with a warning that if in doubt you can reach out to me in the chat. I'm always happy to respond to any questions.
I can't control what google will display as a result to your request for a Force FX accessory, nowhere on my site do I mention being compatible with Hasbro or Disney sabers. I understand the mistake but please also understand there was nothing of my doing. I'm actually pretty transparent on my products and entertain an extensive youtube channel with tutorials, guides and in-depths for the lightsaber community. I wasn't trying to sell you an accessory that wouldn't work for you.
Other than that your item was ordered from factory and took 25 days for delivery, our shipping page provided the timeframe of 15 days + 5 days during peak time like christmas, so yeah a bit on the stretch, it got stuck 5 days at customs. Sorry about that.
If you could please reconsider your review that'd be great.
MTFBWY
Kevin
fast delivery even during xmas time!
4 december 2025
Sabine/Ezra lightsaber fail
Updated Review - Kevin form Saber Factory contacted me directly and gave me detailed instructions on how to get the core back up and working. 5 stars for response time. Thank you for your prompt response! My boy is now very happy with his Christmas gift!
FYI - for those of you trying to contact Saber Factory through a PC, the contact link/chat does not show up. Use a mobile phone if you need to contact them.
Got the Sabine/Ezra lightsaber for my boy for Christmas. Everything worked out of the box, but when it came time to charge the core, it did not charge nor would it confirm charging. Looked at all the help utube videos, and they all talk about a kill switch, but mine doesn't have a kill switch. Regardless, the core doesn't confirm it's charging when you plug it in, so it has to be defective. I understand things sometimes don't work, but what makes me furious is I can't find how to contact the Saber Factory anywhere on their website. There is a customer service page with NO LINK to how I can contact them. I would be happy to return the core for a new one, but no where can I find how to communicate with them. The irony is that they mention what great customer service they have, when there is no chat nor email address to contact them through. So if any Saber Factory folks are reading this, please contact me so we can determine how to get my boy's lightsaber working. My order number is ST4269240.
23 december 2025
Review zonder uitnodiging
Antwoord van The Saber Factory
Hi Maurice. No need to worry, I'll get you sorted and you'll find the chat bubble on the bottom right corner of your screen on all pages of the website, it's always visible. From there, leave your email address, describe your problem (ideally with a short 10-20s video so I can see how your core is doing when being plugged) and I'll get back to you as I always do. And if you see no response from me by monday, look in your spams or promotional emails, it's often there.
MTFBWY
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