Thesuppshouse Reviews 

Took me 10 days to receive my order.
Placed on a Tuesday, still had no update by the end of the week - even looked at their shipping policy to check dispatch times.

Contacted 4 times via email, 1 time on Facebook and another on Instagram. No response.
Finally got a reply from the managing director saying it had been dispatched but no tracking email sent and most likely lost by Royal Mail...

Some of the samples I ordered were now out of stock so others would be doubled to make up and extras thrown in as a way of apology. Orderd 20 sachets in total, and about £50 in value.
I asked for tracking to be sent as and when.
During the dispatch time I came on here to read reviews, I wish I had beforehand! Major red flags. Not sure what is going on at this company but it needs to improve.

Finally received the package yesterday and sticking true to his word, extras were thrown in which I appreciate.
Weirdly, the package was sent via parcelshop not collected by royal mail at a warehouse.

Anyway, 3 stars for providing my order eventually and extra sachets but I won't be coming back and definitely not recommending.

Scammed. Avoid! Paid for 24hr delivery and week later still no order... no response to email of course. Scumbags...

This is the second time I have ordered with Suppshouse and been very disappointed.

First time the order was late and only half the order arrived. Then had to wait even longer for a response and for them to ship the rest out.

This time ordered a week ago and have not received anything and no response to emails.

second time using them awful delivery service, they state ‘order with XXX hours and receive your parcel tomorrow’ paid full price for DPD next working day well within the delivered tomorrow option, 4 days later and still have not received my parcel. Emailed twice and no reply from ‘help centre’ will never use again or advise anyone to use them.

Ordered nearly a week ago with 24 hour delivery. Order status not updated, emailed and had no response. Used before with no issues so this is quite disappointing. Phone number may aswell not exist

Only one star as I can’t put none! Didn’t even receive my order and can not get anyone to actually talk to me, or respond to any email or contact I try to make. Will not be placing an order again! Now I’ve lost my money and don’t even have the product! Disappointing, very disappointing.

received wrong iteam, contacted customer support and heard nothing back so now stuck with the wrong iteam that i don’t want and nearly £40 down! also paid for premium delivery and took nearly a week to arrive. definitely would not recommend

Placed a order for some whey protein still not shipped won't answer phone email bounces back as undelivered total scam stay well clear

Paid for next day delivery a week ago and still not received my order!! Also emailed 3 times no reply!! Tried ringing no answer!!

First time customer was excited to try it, paid next day delivery £55 money spent and no item delivered no update no response to any of my emails that I have sent, I’m £55 down with no acknowledgement, won’t be using again

Ordered £156 stuff paid £6,99 for 24 hour tracked delivery, week later still no product. Multiple emails sent minimal replies, order cancelled and partially refunded me £6.99 not the full amount, fraudulent company advice to stay clear

Do not order from here.
Ordered 7 days ago. £142 order never arrived. No response to emails. Having to get bank to charge back.

Update: Order received 9th Sep (ordered Aug 28th).

Got an email response after original review. They offered refund or reship. I agreed not to charge back and opt for reship. Order received included free gifts of decent value.

Good supplement range and good prices

I ordered 2 tubs, I had an email to say one of them are broken have got any more in stock would I like a refund or a replacement I replied to them but no reply back. I still havent received my refund and neither have I received my other order. I'll be taking this further with my bank to receive my refund!

As always 100% happy.. always quick with delivery and always there to help with any questions

Spent over £90 including shipping over a week ago. Not had any update on what is happening. Tried emailing via the help email and contacted via Instagram with my order number but not had anything back.

Still waiting for a response?

My order never arrived and I have emailed to query this, to no reply. Really poor.

Good quality products and great service. Works for me

Ive bought my item 3 weeks ago and im yet to get it, they seem to do this often and resend another item but Ive yet to get that one aswell or even any information when it’s coming. Wouldn’t buy from them when the give the same excuse every time. “We sent your package but Royal Mail has lost it” I don’t think Royal Mail is the problem here.