𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞 Reviews 328

Ordered a mystery box and not received my order every time I try and track it sends me to a different page... No customer service page or contact us on website... Poor really when it states 5 days for delivery and I've been waiting nearly 3 weeks now

Ordered a Leeds mystery box and wasn't massively impressed with the goods inside.May be my fault for not realising it would all be sponsor related rather than team related.

Took a gamble with the mystery box-wouldn’t recommend it!

Bought a second mystery box for a birthday present recently, I was very excited about purchasing this and was bigging it up as the best present ever. although the recipient appeared to be very grateful on the outside he felt very disappointed like myself with the contents, now I know a mystery box is a mystery box but this was put together without any thought whatsoever. A used program that had been written in, mouse Mat, coaster and bottle opener wasn’t what I had in mind when I ordered it. Up to this point I had rave reviews about this company but no anymore. I feel scammed out if my money. If I’d wanted an old program that had been written in I would have gone to an old book store. To say I was disappointed is an understatement and I will not be revisiting this site again

Ordered and paid £18 for mystery box. Got a tea coaster. A bar slop mat, a cup and a tin with stadium on front. Absolute crap and not worth £18 quid. I would not recommend buying a mystery box for your team

Ordered a forest retro shoulder bag good quality for the price received in the agreed timeframe an enjoyable experience 😁

Have ordered several times from The Terrace Store have had no problems with any of the merchandise. Nottingham Forest Mystery Box was excellent and great value for price.

Ordered Nottm Forest t shirt dispatched 17th Dec
Unfortunately too small. Returned t shirt asking for refund so could then buy next size up. Heard nothing.
Sent e mail requesting update , still no reply
Customer service very poor, will not be using again

Ordered a Nottinghan Forest phone case for my son for a Christmas present it was supposed to be red but is burgundy,nothing like the pictures,emailed customer service who state the "design team" say "Its because its printed on black not on a white mug".
Wouldn't recommend purchasing anything from here.

Brilliant products am made up with them. Would definitely recommend.

Ordered way before their 14th Dec cut off for Xmas, had a notification of shipment but knew something wasn’t right when Evri said they had been expecting it for over a week, a shipment notice from the terrace seemed dodgy and low and behold, 4 days before Xmas, the mail saying we haven’t got the item so you won’t get it. FFS. Don’t bother with this shower.

finally got my jumper and to be fair im quite happy with it thats why i gave them an extra star.they just need to keep the customer better informed on deliveries.

Still waiting for an order placed on Nov 27..,

My mum always said if you can’t say anything good,don’t say anything.
“ “

Ordered a gold mystery box what a load of rubbish,is was a Xmas present for my 12 year and it came with a mug a tin pencil case doesn't even have the clubs name on it,a mouse mat that doesn't even have the club's name on and a bottle opener that also doesnt have the clubs logo on so everything i got doesnt have the clubs name or logo on it,total rubbish, and waste of money,the cup has marks on aswell,will never but anything from there again and I will be telling people not to buy from there and deliver took naily 3 weeks

Ordered a football mystery box and it’s absolute rubbish got a mug a coaster and scarf and the scarf doesn’t even have the clubs name on it . Never ordering from these again

Unbelievable quality, arrived 2 days after I ordered. Nice touch with free personalisation too, dad was chuffed!

First time I have used this site and it will be the last. Painful experience waiting for your order to be delivered - it takes soooooo long! If you do order anything, don't expect it to arrive any time soon.

If i could i would give zero stars,pathetic shopping experience with theterracestore and Shop.according to terrace my order has been delivered but Shop say it is in transit.i will never use these two again.

Good quality product arrived within a week.

Ordered bar runners and bottle openers all arrived within a week, had an issue with one product missing, swiftly resolved and a replacement sent out.