𝐓𝐡𝐞 𝐓𝐞𝐫𝐫𝐚𝐜𝐞 Reviews 328

the terrace has wide range of food and is very pleasing to anyone who comes to Loddon, the service is amazing. there are some flaws such as when i was having my lovely lunch and a as i look over i see a burial taking place and it was really off putting will not be returning for a lunch again.

Pakkefeil, men de ettersendte resten av ordren umiddelbart og refunderte halve portoen av originalordren.

Still waiting for a order from start of June says fulfilled on order status. Emailed no help whatsoever. Won’t be using again. Stay clear.

It's 2021 and everybody is connected to email 24/7 but don't expect the terrace store to keep you informed of delays .

Great looking products ,only problem is you'll struggle to get them within a reasonable timeframe 2 weeks after ordering I contacted them to chase up the order, to be told they have machine problems.

They also won't respond to enquires until 10 working days after and order .
They didn't think to contact me to let me know it's been delayed . The emails show they really don't care about customer service . " We will do our best to chase up the order" " we are just as disappointed as you "
Such a shame as they have some great products and was going to recommend but avoid guys ,not worth the stress and disappointment.

Paid nearly £20 for a Newcastle United phone case for my brand new iPhone. The case doesn’t even protect the phone, leaving the top, side and bottom of your device vulnerable to scratches and cracks.

What a waste of money

I’m so glad I found the Terrace Store! I ordered a personalised retro kit mug, a GOAT framed print and a bar blade. All items arrived on time, and were packaged well. In particular, the quality of the framed print, was very good. I’m 100% going to order from here again!

Order a Plymouth argyle towel took nearly 3 weeks which it doesn’t state on their website, incorrect design arrived! Nearly 2 months later have received a refund and promised of correct towel to be sent ASAP ! ......... package arrived and incorrect design again!!!! ...... what are these people playing at!!! Towel well overpriced so thin

Had an issue with a resent order, sent an e mail. They responded promptly and a replacement already being sent out. Great to have responded so quickly and resolve the issue.

Quality design all my Newcastle stuff looks great and delivered really fast

Wouldnt even give this company a one star,

Don’t buy anything from the terrace store take payment and don’t send out goods, no way of contacting them

Joke

Used the terrace a few times and it's fantastic, goods sent as said, excellent products. Pre ordered 4 face masks but unfortunately only 2 arrived, emailed the help dept and lol and behold my two missing masks were ith me next day. Really delighted with the masks and the service, especially the turn around on the mistake. This company is highly recommended on both product quality and quality service, will use this company without hesitation in the future.

Super designs and quality and customer service above and beyond my expectations. Will be recommending to friends .

Couldn't ask for a better service.. I wanted to get a cover for my phone but my model wants on the list.. left them a little suggestions and I got an email back a day later saying they did have it and we could do a manual order for it.. happy days

Quality products by the fans, for the fans! Made a mistake on my order and the problem was rectified within 2 emails, great service!

A brand which takes genuine care and interest into what it’s customers are feeling is a rare thing to find now. Good quality products and reasonable prices too.

Sent free mask, great company

Fabulous products and great quality, would recommend anyone to buy from here. Staff so helpful as well. Keep up the good work guys!

From danowl

DO NOT ORDER FROM THIS COMPANY! I ordered 2 pint glasses for my dad. It arrived after 12 days hugely missing my dads birthday (before you reply I know corona) When I say the smallest sh#ttest etching they even missed a few letters on the badge would of been better off carving it myself with a knife. What a sorry excuse for a company. And for the record social distancing is not an reason to quadruple delivery times I just the other day shipped a pair of jeans across the country to Devon and they arrived next day.. ORDER OF AMAZON they have better glasses at better prices.

I can’t praise theterracestore.com highly enough for the range and quality of products on offer.
I have bought mugs, coasters, blankets and retro shirts and have been especially impressed with the quality of the retro shirts.
The company have been great to deal with and overall, I’m grateful that they are trading.
I look forward to buying from them again!