Uzzle Reviews 

Ordered a game for Christmas, despite a stated delivery time of 2 to 5 working days, there is no sight of the item ever having been despatched several days later. Contacted the company via their online help service and no response. Really poor service, do not use this company direct.

My order didn’t arrive and seemed lost in the post. When I emailed the company their response was fantastic and they promptly sent another order as priority post and I received it the next day. Can’t thank them enough.
Great communication and outcome. Thanks Uzzle.

I ordered the Family bundle for my daughter's family on Dec 1. Received the confirmation email and my credit card charge posted on Dec 2. I am still waiting to receive a tracking email (Dec 20). Sent an email yesterday and posted on their support board today but still have heard nothing. I started to think this was a scam and looked for that online. Supposedly legit but if I do not hear from them soon I will initiate a chargeback. The least they could do is respond to me!

Quick response to questions and this game looks like so much fun. Reviews are fantastic. We are looking forward to playing this over the Christmas and New Year Holiday. Happy to provide further feedback after we get to play this game with friends and family.

I ordered this game in November as Christmas gifts for all our families. It was expected Nov. 27, in plenty of time to ship to all families for Christmas. It did not arrive. Dec. 5, they told me it was lost in transit and a new order would be filled. With quick delivery, I might get it wrapped and sent off to families in Kansas, Idaho, and Louisiana in time for Christmas. If I had the games today, I might get the gifts off for Christmas. In an email today, "Thank you for reaching out. We’re sorry you haven’t received an update on your order yet. The delay occurred because the game in your order went out of stock, and we needed to wait so everything could ship together.
Your order will ship today and is expected to arrive before Christmas. You will receive the tracking details once it has shipped.
We truly appreciate your patience and understanding. Thank you for bearing with us."
Sounds like it is time to have the credit card company try to get my money back
I'm almost in tears to not have gifts for the family

Grandkids love there games from Uzzle.
Great Customer service too!

Terrible customer service. You can only contact them via email. They missed sending a game I purchased two of in two separate orders and they will not make it right. They keep sending me the same response email stating I didn't order two, but at the same time, have resent me both orders which show I did! I have yet to receive the second game and now have to buy something else to take its place at the family get together. Ridiculous! They do not take responsibility for their own mistakes, but will certainly take my money. I have warned you - buyer beware! They are not registered with the Better Business Bureau either which says a lot. My bad for not researching the company better. Games are fine, but pricey, however I now realize not worth the hassle for a company with bad customer service. They also send a ridiculous amount of emails on the daily - completely unnecessary.

Staff was always responsive when I asked about my order. The games look like fun and I can’t wait to play them with my family

I placed an order on the 17/11/25. As of 18/12/25 I have still not received it. Twice I received emails with a tracking links. I’ve sent emails for two weeks now, trying to find out where my purchase is. I was given a warehouse phone number to call to check the parcel status. No-one was available to take my call and I am now waiting for a call back. I have also received up to three marketing emails per day promoting specials. Very aggressive marketing strategy and appalling customer service. Now I’m trying to get a refund, but no one will respond. Do not trust this company. i am in Australia.

I made a mistake on my order and was afraid I may lose it I contacted the company by email, and they were able to rectify my error. I was mighty relieved and so pleased with their response to my email, which was swift and very helpful. Thank you

I ordered two games at different times. The 2nd order arrived first and I thought the first might have been lost. I emailed, received a reply the next day. My 2nd order arrived the next day so there were no issues. Both games look great and I intend to spend time playing them with our grandkids (after Christmas of course)

I had an issue where I reached out to the customer support team. They addressed the issue and exceeded my expectations. Thank you.

Prompt attention in sending my second Uzzle that was omitted from original order. I received it in excellent condition and was gifted with an additional puzzle. Great service! Love these puzzles and that they are geared for all ages. My new favorite puzzle site.

Ordered from Melbourne on 17 Nov, it’s now 11 Dec and 4 emails later with no response, I still am no closer to knowing if my goods will be here for Christmas.

Don’t trust this company! Puzzle ordered 14 Nov2025 - not received as yet. Supposed to be dispatched 8 December - still no further update. Don’t bother ringing the dispatcher- they don’t answer their phone and their voicemail box is “full” ! NO SURPRISES THERE! Sadly losing hope of receiving grandchild’s gift in time - just want to warn others

Customer service is excellent! Uzzle game is well made. I can't wait to play with my grandson.

I have not received my games but am looking forward in receiving. I had a question and customer service responded fast, which is always nice. I am sure we will enjoy the game and I will order again.

I think it's going to be an OK puzzle, but I paid $64 for it, and have since seen the same thing on Ebay for less than half that. I feel totally ripped off, and won't buy from them again. I had no communication for about 3 weeks, just that it was in it's way. When I queried this, I did get a helpful response, and when the shipment was finally sent, delivery was prompt and the courier service (Global Express) updated the delivery timeline accurately.

The game is loads of fun. I misunderstood the distribution of cards and thought that I had only received level 2 and 4. I sent an email complaining that this was a problem because I have a granddaughter that was struggling and I was disappointed not to have level 1. I very quickly received an email in response explaining that all 4 levels were included and when I actually shuffled through them…I saw all 4 levels. Duh on me🤦‍♀️. Their response was filled with grace and patience and eager to make it right if I truly didn’t have level 1.
Well done👍🏻

The customer service, very prompt response. Looking forward 2 playing this game. Our family loves exciting and fun games. Looking forward to playing with family and friends.