Love the product for either partner or solo play! Great brain exercising. I had purchased more than 1 item but hadn’t opened the second one for over a year- discovered a defective block #4 (stickers... Toon meer
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Lees wat reviewers zeggen
My husband has a traumatic brain injury and was introduced to the Uzzle game at therapy. He really enjoyed it so we purchased one for home use. It is fun and a great mental workout for anyone!
Bernadette was amazing and helped me clear up an issue I had. The customer service is excellent! Very prompt and knowledgeable. Thank you! We will be ordering more games in the near future.
#1 I ordered only one game and they sent two. Then I find out it’s a subscription and the second is a trial game to return if you don’t like. #2 The tricky subscription game is getting old with th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Contactgegevens
Verenigde Staten
- help@theuzzle.com
- theuzzle.com
4,1
Goed
369 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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Delighted with our game and with the…
Delighted with our game and with the exceptional customer service. Thank you.
2 december 2025
Review zonder uitnodiging
Would give zero stars if I could
Would give zero stars if I could. Ordered 3 games $151 on Nov 17. Nothing sent. No tracking info despite three emails from Uzzle.com.au saying it was coming. Scam!!!
5 december 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Sue,
We're truly sorry to read this and understand why you were so frustrated. Waiting that long without receiving your order or clear updates is not the experience we wanted you to have.
We'd really like to investigate what happened, but we haven't been able to locate an order based on the information in your review. If you could reply with your order number or the email address used to place the order, we'll personally look into it.
We sincerely apologize for the inconvenience and hope you'll allow us to make things right.
Best,
The Uzzle Team
Not good enough Uzzle!
I placed my order on the 10th November as a birthday gift for my son. The website states fast and free delivery with orders received within 2 - 7 days, so I expected to have the game by my son’s birthday on the 24th November. My order wasn’t shipped until the 3rd of December, 21 days after receiving my order confirmation email. Terrible experience! If you are considering purchasing as a gift, make sure you won’t need it to arrive in under a month from purchasing, the “fast delivery” claim is false advertising.
5 december 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Lara,
Thank you for taking the time to share your experience. We're truly sorry that your son's birthday gift didn't arrive when you expected. We completely understand how disappointing it must have been to plan for such a special occasion and not have the game there in time.
After reviewing your order, we confirmed that there was an unexpected delay in processing and shipping your package. We sincerely apologize that this caused your order to ship much later than anticipated.
We do see that your order was successfully delivered, but we understand that this doesn't make up for missing your son's birthday. We know how important it is for gifts to arrive on time, and we're sorry that we fell short of your expectations.
We appreciate your feedback, as it helps us identify areas where we need to improve. Thank you for your patience, and we hope you and your son are now enjoying the game.
My original order got lost somewhere in…
My original order got lost somewhere in transit. I contacted customer service and in less than 24 hours, they replied and a new order was quickly shipped. We’ve received the game and have had nothing but fun since then. It’s a great puzzle game with minimum set up and cleanup. My family and I usually play a quick game just after the dinner, dishes are put away.
4 december 2025
Review zonder uitnodiging
Delivery delays
I ordered 2 Uzzle games on November 28 believing my order was being dispatched from Uzzle Australia. Since then I have had no response to several messages regarding delivery times. There has been no confirmation that the order has been sent. If you’re ordering and expecting a delivery within 2 weeks forget it!
28 november 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Sandra,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and uncertainty you experienced while waiting for your order.
After reviewing your order, we confirmed that there was an unexpected delay in processing, which is why you didn't receive a shipping confirmation as quickly as expected. We also sincerely apologize for not responding to your messages sooner. During that time, we experienced an unusually high volume of customer inquiries, which unfortunately affected our response times.
We completely understand how disappointing this was, especially when you were expecting your order within the timeframe advertised. This isn't the experience we want our customers to have, and we're sorry we let you down.
Thank you for your patience and for bringing this to our attention. Your feedback is invaluable and helps us continue improving both our communication and fulfillment processes.
Non delivery /very poor customer service
I placed an order on the 9/11/25. As of 3/12/25 I have still not received it. Twice I received an email (on 21/11 and 28/11) with a tracking link and both linked to an invalid address. I sent a complaint email on the 29/11/25. I was told that the reason the tracking links did not work was because the carrier was still updating them at the time I tried. They are still not working. I was told that I would be sent new updates as they came in. I am still waiting for an update. I was given a warehouse phone number to call to check the parcel status. No-one was available to take my call and I am now waiting for a call back. I have also received up to three marketing emails per day promoting Black Friday specials. Very aggressive marketing strategy and appalling customer service.
3 december 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Pam,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this caused, especially after waiting so long for your order and receiving tracking links that didn't work.
After reviewing your order, we confirmed that there was an unexpected delay with your order, and we understand how frustrating it must have been to receive inconsistent tracking updates while trying to find out where your package was. We also apologize that the follow-up updates we promised were delayed and that you weren't able to reach someone immediately when you called our warehouse.
At the time, we were experiencing an unusually high volume of customer inquiries, which unfortunately affected both our response times and our ability to provide timely updates. While this doesn't excuse your experience, we sincerely apologize for the lack of communication.
We truly appreciate your patience and your feedback. It helps us identify where we need to improve, and we're sorry that we didn't provide the level of service you deserved.
Best,
The Uzzle
Fun game just on the expensive side
Fun game just on the expensive side. Look forward to playing in a big group
1 december 2025
Review zonder uitnodiging
To date I have still not received my…
To date I have still not received my order. Have tried to contact the mobile number provided by the support department but it is useless. No one returns your message and the voicemail box is constantly full. I ordered from the website but I believe the company is a scam so please if you really want to order this game downs the extra and order from Amazon. Under no circumstances order through the website as you will not only end up frustrated but out of pocket
2 december 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Leanne,
Thank you for taking the time to share your experience. We're truly sorry to hear how frustrating this has been, and we completely understand why you felt disappointed.
After reviewing your order, we confirmed that there was an unexpected delay with your shipment. We sincerely apologize that you weren't able to reach us by phone and that you didn't receive the level of support you expected. During that time, we experienced an unusually high volume of customer inquiries, which unfortunately affected our response times and phone support.
We also want to assure you that we're a legitimate company, and we're sorry that your experience led you to feel otherwise. This is certainly not the experience we want for any of our customers.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our service and communication. We apologize for the inconvenience and frustration this situation caused and hope we have the opportunity to provide you with a much better experience in the future.
Best,
The Uzzle
I would actually give them zero star..
I would actually give them a zero star... i ordered now 3 weeks ago and no shipping information still and when i ring up they barely answer or the 'Voice mail is full' response gets played and then if you do get through to a human at some point they tell you it's coming the next day and it doesn't turn up - very dodgy and not sure i'll be seeing any product so please be alert to this.
2 december 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Tam,
Thank you for taking the time to share your feedback. We're truly sorry for the frustration and disappointment you experienced while waiting for your order.
After reviewing your order, we confirmed that there was an unexpected delay with your shipment. We completely understand how frustrating it must have been to wait for updates and not receive your order as expected.
Because of the delay, we processed a full refund to your original payment method on December 1st. We sincerely apologize that your experience with our phone support and communication did not meet your expectations. At the time, we were experiencing an unusually high volume of customer inquiries, which unfortunately affected our response times.
We're truly sorry for the inconvenience this caused and appreciate you bringing it to our attention. Your feedback is important to us and helps us improve our service and communication moving forward.
Best,
The Uzzle
Timely and efficient service
Timely and efficient service. They met all expectations.
29 november 2025
Review zonder uitnodiging
SCAM
I ordered this with the extension and have not been able to get and confirmation or consignment number to track after 3 weeks. Customer service gave me a mobile number to contact the warehouse which was engaged, then msg to leave details, then a different msg which cut off in the middle. This is a scam website.
1 december 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Lisa,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this situation caused.
After reviewing your order, we confirmed that there was an unexpected delay in processing your order. We understand how concerning it must have been not to receive a tracking number and to have difficulty reaching our warehouse for an update.
Because of the delay, your order was canceled, and a full refund was processed to your original payment method on December 1st. We sincerely apologize for the lack of communication and the inconvenience you experienced. During that time, we were handling an unusually high volume of customer inquiries, which unfortunately affected our response times.
We understand why this experience led to your concerns, and we're truly sorry that we let you down. Thank you for your feedback. It helps us continue improving our service and communication.
Best,
The Uzzle
I purchased a game through Uzzle months…
I purchased a game through Uzzle months ago, which was great. Unfortunately, Uzzle continues to text marketing material to me almost daily and usually several times a day. I haven't been able to stop their aggressive marketing. I do NOT recommend Uzzle for that reason.
29 november 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Tim,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our marketing messages.
We'd really like to look into this for you. We previously reached out to request your order number so we could locate your account and remove you from our marketing list if needed, but we haven't received a response yet.
If you're still experiencing this issue, please reply with your order number or the email address used for your order, and we'll be happy to investigate and make sure it's resolved as quickly as possible.
We appreciate your feedback and hope to have the opportunity to make this right.
Best,
The Uzzle
Great Customer Support
I had an issue with my order and needed to contact customer support. They're responses were always quick, friendly and offered a fair and fast resolution.
26 november 2025
Review zonder uitnodiging
Great game
I gave my grandkids( 3 and 7) the Uzzle game last year.The whole family could play at different levels. They loved it! When I went for a visit I got to play it too!!! It was a winner for sure !
Debora
23 november 2025
Review zonder uitnodiging
Ordered Uzzle and unintentionally did…
Ordered Uzzle and unintentionally did the game subscription. So easy to cancel the subscription and the experience was positive.
22 november 2025
Review zonder uitnodiging
Best customer service ever!
This company has the best customers service I've ever experienced. Bernadette replied to all my questions and concerns almost immediately and to my great satisfaction. Thank you!
14 november 2025
Review zonder uitnodiging
Still haven't received my order after…
Still haven't received my order after almost a month. Wondering if this is a scam.
14 november 2025
Review zonder uitnodiging
Antwoord van Uzzle
Hi Wanda,
Thank you for taking the time to share your feedback. We're sorry to hear about your concern and understand how frustrating it must have been to wait for your order.
After reviewing your order, we confirmed that there was an unexpected delay with your shipment. However, we can also confirm that your order was successfully delivered on October 29th.
We apologize for the delay and for any uncertainty you experienced while waiting for your package. We understand how this affected your experience, and we're sorry that we didn't meet your expectations.
Thank you for your patience, and we hope you're now enjoying your Uzzle game. If there's anything else we can assist you with, please don't hesitate to reach out.
Best,
The Uzzle
Your service is the best!
My experience was wonderful! I saw the ad on Facebook and was happy to see games that are not just educational but fun. It does get them off their tablets!! Bonus!
They are affordable and good quality games. Plus not everyone has them. My grandchildren love them and that says it all!
Maureen
13 november 2025
Review zonder uitnodiging
The Uzzle Is Funtastic
The Uzzle brings friends and family to the table for fun, exciting competition. Laughter fills the air as all ages scramble to complete the challenge.
The Uzzle family was exceptional to work with from placing my order to seeing my 2nd order through to completion. Exceptional Business!
12 november 2025
Review zonder uitnodiging
Family fun games
I have purchased a few Uzzle games. Some for my grandkids. I have played all of them with them and they enjoyed all of them. They even ask me to play them which is nice since they like their ipads way too much.
7 november 2025
Review zonder uitnodiging
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