This Is It Stores Reviews 4.746

Absolutely appalling company. They received my return through Amazon nearly 2 weeks ago but have not refunded despite me and Amazon messaging them. Avoid at all costs.

Order a sleeping bag through decathlon who used this company as the supplier, Sleeping bag was damaged. waiting 17 days for decathlon to get them to get back to me.

Got an email saying I can be refunded or have a replacement item then they have refused to reply to any further emails.

After 8 emails so far still no replies or conclusion, I would advise anyone to avoid this company and buy direct from a store.

I will give them until the end of today and then look to take further.

Bad store does not reply on amazon, bought a parasol did not come no refund nothing avoid

I ordered from this company . Having placed my order I did not receive a confirmation email. Money was taken from my account. I queried this with customer service and asked when delivery would me made. They kept telling me they could not trace my order and marry it to my email. Could I confirm my details. I did, twice, but still they could not find it and hid behind GDPR saying they could not discuss it until they had verified my details. Getting no where i was about to claim my money back via my bank as i paid by credit card. However, the item arrived the following day...well packaged and good quality. Such a shame customer service is so so bad. I won't order from them again even though the product was good. I dont want to have to put up with such appalling customer service. Clearly they had my order and dispatched it...why couldn't they confirm this....s*** show!

We purchased camping chairs from Amazon. They did not arrive Amazon told us to contact TII direct. We did. Awful customer service. Still no chairs. Contacted Amazon again. Still no chairs. Amazon said contact TII for refund. Guess what no refund. Neither company really want to help. Have now ordered and received new chairs from Blacks within 3 days. Great service. Who knows if we will ever get any refund (£114) but would not recommend either for anything.

Bought a product via a company that sells ‘this is it stores’ products. Awful customer Service and response times. Product faulty and taken over a week to have some sort of acknowledgment and now still waiting on a refund.

If I could I'd give no stars. Terrible company. I cancelled a amazon order within 2 hours of ordering and they refused to cancel and then Sent it out via evri which is a joke. Told me if I didn't want it to send it back. Will never buy from this company again.

This company is a joke ,i placed order .Order was left at wrong house 'after 6 attempts to contact them the parcel eventually arrived,which was faulty ,cant contact these useless people ,£95 out of pocket
THIS IS IT are connected to CHRISTOW HOME ,please beware when dealing with either company ,you will lose your cash !!!

I purchased two Christmas battery arch candles from a big online store who sold on behalf of “This is it stores” I recieved both within few days unfortunatly the one had a broken switch I contacted the store immediately where I’d ordered from who emailed This is it stores. They promptly emailed me and sent me another on next day delivery which have received today perfectly working

I sent a Christow bath cabinet back as it was damaged.
It was collected on the 9th of Aug and recieved there end on the 14th.
I still have not had any refund back from them, they keep sending messages via amazon, that they have a back log and my request for a refund has been sent to the relevant dept, still nothing its a joke.
I'm going to get some professional advice as I think they are fobbing me off and I won't get my refund.
This day and age and with how tight money is its disgusting

I purchased a tent carpet through this company on amazon, delivery was quick, but when it arrived it was too small (my error as I did not know the dimensions for my tent). I arranged to return the product, which I did so on 14th August. Amazon shows me it was received by the company on 16th August but refund has still not been processed and it is now 30th.

I have attempted to contact company through Amazon but have not yet heard anything back. Not happy at all with the service.

Bought a tent via amazon with the company. It never arrived, they keep telling me order was cancelled I've not been charged however amazon can also see the item is paid for and order not cancelled. So currently sat £399 out of pocket and no tent which I ordered in plenty time as we're away August 3rd and need it for then. This could jeopardise our holidays! I am frustrated they keep telling me the order is cancelled when it clearly is not and the money is paid. I simply want my tent sent, amazon have kindly stepped in to request a replacement sent ASAP. I just don't know if I will ever recieve the tent or even get it in time. Have 2 very worried children there summer holiday is not happening and an empty bank balance which means I can't afford to order a replacement from anywhere else currently either.

I ordered a windbreak 30th June which did not arrive. Amazon advised the it had been lost in transit. Tii were really unhelpful when I called them only dealing with complaints via online BOT. They suggest I re-order which I did on 6th July and paid again!

Next day delivery via Amazon prime.

The windbreak has still not arrived and they wont help until overdue by 5 days.

Rubbish customer service - now going to stop CC payment as I think it maybe a SCAM or fraudulent company

Awful awful company! Bought a tent, it was damaged! They arranged a courier collection, courier didn't turn up!! I complained, they made out it was my fault! They are refusing to give a refund! Have tried to arrange a different courier to pick up, have had to go out of my way to print another label. This company do not care about customers! Do not buy from them!!

First time buyer I placed my order in April and missed delivery 7th May. I tried to obtain this at my local depot as I have a card to prove I was not home and missed my parcel. However the post office advised they returned back to sender.QUXINHAO Store has not responded or resolved my delivery issue. I have paid for my items and have been robbed. We are in June and still no items

Purchased a Christmas LED decoration which worked great in the first year, but unfortunately the transformer plug 'failed' the following Christmas. I could not find a replacement online, so I wrote to 'This Is It Stores' for help. The response and follow-up were very prompt, and although the decoration was technically out of warranty I was sent a replacement free of charge. Great to see that some companies are actually helpful post-purchase.

Best customer service I have received from a company. Great service and great products. I will order again .

Cannot fault this company’s customer service first class. There was a problem with the product and a replacement was sent by express immediately. There was also the option of refund. Would not hesitate to use this company again.

I purchased a sunlounger from this company which arrived faulty.After contacting customer service’s a replacement was immediately dispatched to me via express delivery. I would not hesitate to recommend this company to my family and friends. Well done ! To the excellent customer service team.

Four days ago I had a problem with an TII product. Today it was completely resolved!!! This is the first time of dealing with this company, but it certainly will not be the last! Probably the best customer after care I have ever encountered. Many many thanks. 😘