Returned item due to mismatched colour. They failed to refund my postage as required by consumer law. They never once responded to my FIVE EMAILS or TWO CHATS. Reported them to Ombudman. DISGUSTING... Toon meer
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Lees wat reviewers zeggen
Having already bought bath towels from two other companies and been disappointed with the absorbency and feel I read many favourable reviews of Thistle towels and decided to take a chance. My expectat... Toon meer
Had notification that on a Friday my order had been dispatched with Royal mail tracking number supplied. Parcel not received by Royal mail by Tuesday. Sent email to Thistle no reply. Checked track... Toon meer
Dressing gown arrived within a few days of ordering and looks very nice and is a good one size fit. The colour was exactly the shade I was looking for. However, there were bits of the material shed... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're obsessively passionate about three things: environment, quality and ethics, of which there can never be any compromises on, period. As an ethical company, we’re ever mindful of our responsibility to creating our great products in a sustainable and ethical manner. Our brand is, literally, named after a popular plant here in Scotland so the environment is very well built into our DNA.
Contactgegevens
Verenigd Koninkrijk
- hi@thistlecompany.co.uk
- thistlecompany.co.uk
3,1
Gemiddeld
213 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely robe
Lovely robe, arrived quickly. Packaged beautifully, great for getting out of shower and slinging on to dry, especially when it's been warmed on a radiator!
25 februari 2022
Everything is perfect
Everything is perfect. It was very hard to find good quality bathrobe that is long and have a hoodie. Only thing I needed but is not provided is embroidery.
21 februari 2022
Unfortunately the robe did not fit…
Unfortunately the robe did not fit however I received a no-quibble full refund.
9 februari 2022
Speedy delivery
Speedy delivery. A lovely colour blue for a warm and comfortable bath robe.
A pleasure to do business with a UK(Scottish)
Company.
28 januari 2022
Excellent value for money
25 januari 2022
My bathrobe has never arrived
My bathrobe has never arrived. It took 3 emails to get a response acknowledgment from customer service requesting I allowed them 48hrs to investigate. I've waited 96hrs and still no response or refund.
20 januari 2022
I ordered my item over a week ago and…
I ordered my item over a week ago and still haven't received it
18 januari 2022
I never received my order and thistle…
I never received my order and thistle ignored my attempts to contact them via email
13 januari 2022
My item never arrived and have been…
My item never arrived and have been emailing them and haven't got back to me yet !!!!!!
wouldn't recommend
4 januari 2022
My very first order on line ,I found it…
My very first order on line ,I found it very simple ,excellent service ,it arrived today in plenty of time for my daughter’s birthday ,thank you
4 januari 2022
I have yet to receive my product and I…
I have yet to receive my product and I can't get any information regarding shipping?
31 december 2021
Excellent quality bath robes
Excellent quality bath robes
Excellent quality bath robes. Well worth the money.
29 december 2021
Happy with the service so far
Happy with the service so far, but they dressing gowns are Christmas gifts so they haven’t been opened yet
17 december 2021
Nice dressing gown
Nice dressing gown, lovely company (thanks for the Christmas card which came with the package!). Would buy from again.
13 december 2021
I ordered a dressing gown as a…
I ordered a dressing gown as a Christmas present on 1st December which I had a message to say had been dispatched the following day. However I have still not received my item. I have left messages on chat and by email and both have been ignored, I just keep getting messages to review the item and how they did on Trustpilot so here you go!
12 december 2021
I received the dressing gown quite…
I received the dressing gown quite quickly, but as it is a Christmas present I don't know about the quality. However it does appear to be good.
9 december 2021
Over the moon with the item
7 december 2021
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