Thrive Causemetics Reviews 

178
TrustScore 3 uit 5

3,2

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

They are always so helpful, have amazing products, an amazing return policy, and I am just overall very impressed with this company. Their products are clean, thoroughly tested and perform VERY well.... Toon meer

Beoordeeld met 1 van de 5 sterren

I have ordered from Thrive for years, lately it’s not been very reliable. When I go to use my rewards it’s always a pain. ALWAYS,you have to jump through hoop's, hours or a day later ( depending on ho... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Worst liquid liner purchase in my many years of cosmetics use. While the product itself is easy to apply with control the container has been defective over two purchases and one replacement. The top... Toon meer

Beoordeeld met 4 van de 5 sterren

I've been purchasing from Thrive for 4yrs now. It's a clean beauty brand with a high focus on customer satisfaction. Thrive also participates in a giving back program. I've never had any issues with r... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

178 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,2

Alle reviews

(178)

68 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

The company uses a terrible delivery…

The company uses a terrible delivery service of DHL. DHL claims packages are delivered but they always deliver to incorrect address or steal the products!! It’s ridiculous how they can use the worst delivery company in the world!! Beware there customer service in particular Dalia and there supervisor Zoey are unprofessional and do not understand the concept of customer service a company is only as good as the people who work for it and this company has some serious work to do before I ever purchase from them again if you don’t want to lose your money I suggest you shop elsewhere

8 mei 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hi Sophie,

We are truly sorry to hear about the troubles you’ve had with your delivery and the frustration it has caused. 😟 This is definitely not the standard of service we aim to deliver. For a bit of background information, DHL puts your order in route first and it is later to be handed off to USPS to make the final delivery. We sincerely apologize that this was not your experience. Your feedback about DHL and our team members will be taken seriously and addressed internally. We are available to you for any other questions or help at help@thrivecausemetics.com.

Beoordeeld met 1 van de 5 sterren

customer service/product is terrible

customer service is terrible, they are rude, dismissive and unprofessional. I would not recommend purchasing anyone of their subpar products. Only order if you want to be treated poorly and overpay for a below average product.

6 mei 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hello Dalia,

We are sorry to hear that this was your experience with our customer service team! We would love to be able to look into this situation to see what happened. May you please reach out to us via email regarding your Trustpilot review, and we can look into this further?

Beoordeeld met 1 van de 5 sterren

Poor product: Poor customer service

I purchased the Instant Brow Fix Semi-Permanent Eyebrow Gel. It arrived completely dried out. I emailed customer service, letting them know how disappointed I was. That was all I was going to do - didn't plan to write a negative review. They emailed back very nicely and asked me to email them a photo of the product. I did this, but inquired why, since I provided the invoice number, which they could reference. They indicated it is "policy". So, I complied.
Then they came back and asked for a photo of the wand. I responded that this was getting ridiculous and that they were now inconveniencing me; that they should have asked for all photos at they same time. I let them know I now planned to do what I should have done initially, which is just write a negative review.

6 mei 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Avoid the waterproof line of eye shadow

I've tried the Thrive eye shadow pencil/crayon and was basically pleased, though most have way too much shimmer and their offerings in matte shades are limited. I (stupidly) decided to give the new waterproof eye shadows a go, and it's a terrible product. As soon as it's applied, it's completely stuck and will not blend or budge AT ALL. There is no way to get this stuff to move, even with the little blend-y thing that it comes with. Hate hate hate this product. Also hate how many times the Thrive ads pop up. Like the good work the company is trying to do, but they need more research and testing.

22 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointment 

I was so excited to receive this product for instant eyebrow fix when it came, I tried it was very disappointed with the product saw it’s all on social media so I decided to give it a go as people was saying how good it was but for me, it was so disappointing they coming from china if i would have known this i wouldnt have orded take to long to arrive

27 maart 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hi Janet! Thank you so much for reaching out to us. We deeply apologize for your experience with the Instant Brow Fix Eyebrow Gel and would love to gather more information about this! May you please text us with your THR order number regarding your experience at (310) 620-1535? We look forward to assisting you further!

Beoordeeld met 5 van de 5 sterren

I am very happy with my Thrive…

I am very happy with my Thrive Causemetics products and the customer service team. I purchased the eye brightener first, and while it really needs a primer or base for it to last through the day, I liked the colour and consistency. Then I purchased the lengthening mascara and the concealer during a sale and I am so happy I did. The mascara is truly the best mascara I have ever used, goes on so smoothly with no clumps and comes off easy at the end of the day. The concealer consistency is so velvety soft and the colour worked great. I used the instant chat on the Thrive website each time I purchased and the beauty rep was helpful and responsive. Overall very impressed with Thrive!!

19 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stay away from Thrive cosmetics their…

Stay away from Thrive cosmetics their products smell like feces, and I have a lot of friends that got really bad skin rashes from their products and have thousands of dollars in medical bills

11 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stop being woke and perhaps I would…

Stop being woke and perhaps I would try. I can't relate to a man wearing make up.

10 februari 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

We are sorry that you feel this way. We will maintain our values of inclusivity.

Beoordeeld met 1 van de 5 sterren

Defective product- lack of customer support

Ordered 2 mascaras and got one that was defective. Did not know that until after the 60 day mark as I did not open second tube until 90 days out and they would not budge on support. As a customer for 4 years I am very disapointed in them not letting me exchange the product.

31 januari 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hi Monah! We are very sorry to hear about your experience and definitely want to provide a solution for you right away. Please reach out to our customer service team and mention that Stephanie sent you. We will surely take care of this for you!


Beoordeeld met 1 van de 5 sterren

I so wanted the waterproof eyeliner to…

I so wanted the waterproof eyeliner to work, and I gave it several months of opportunity, following the instructions provided by customer service. Within an hour, the eyeliner had smudged and worn off every time! I went back to my cheap, $3 eyeliner and, lo and behold, it was still there at the end of my long day. I couldn't return the product because I had given it too long to work properly. I can't recommend this product, nor will I ever purchase any of the products in the future. This product failed me long before the date posted below!

28 januari 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Thank you for the feedback, Ruth. We are very sorry to hear that the Infinity Waterproof Eyeliner did not work for you. We totally understand how frustrating that would be. We can assist you with a return for store credit if you're interested. Please reach out to our customer service team, mention that Zoe sent you, and we will take care of you.

Beoordeeld met 1 van de 5 sterren

Shipping

I paid for expedited shipping and didn't get it with no refund. Normally I go with standard shipping and get it quicker. Products are great but customer service and shipping is awful.

30 januari 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hi Beverly. We sincerely apologize for your experience! We aren't sure by your review if you received your items or not. If you have not received your items, please reach out to our customer service team ASAP! We would love to help.

Beoordeeld met 1 van de 5 sterren

The company uses lousy delivery service…

The company uses lousy delivery service of DHL. DHL claims packages are delivered but they always deliver to wrong address or most likely steal the products!! It’s outrageous how they can use the worst delivery company in the world!! Beware

26 januari 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Thank you for this feedback, Silvia. We will pass this feedback along. If you have any issues with your package, please reach out to our customer service team.

Beoordeeld met 5 van de 5 sterren

I wanted to share my experience with…thrive products.

I wanted to share my experience with thrive makeup when I was asked to do my cousins hair and makeup at her death. I chose to use my thrive even though they suggested I use theirs because others seem to run. I used thrive eye makeup and face cream. It looked perfect the next day and afterwards without any touch ups. Covered black bruises and heavy wrinkles. I will never use any other product.

20 januari 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

That is such an honor for us, Sherry. We are sending you lots of love!

Beoordeeld met 5 van de 5 sterren

Their liquid lash extension mascara is the very best

I use Thrive’s liquid lash extensions mascara and I must say I love it. I’m 69 and have used many mascaras but in my experience none can compare to this one. It separates and lengthens my lashes to their max. No clumps or smudges. I have dry eyes and this mascara doesn’t burn my eyes like others and is easy to remove with just my facial cleanser. I highly recommend this mascara.

20 januari 2024
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hi Becky! Thank you SO much for sharing the love for our Liquid Lash Extensions Mascara. Your feedback and support means the world to us!

Beoordeeld met 4 van de 5 sterren

Quality, clean products

New customer here, as I’m drawn to clean makeup these days and I love that the company gives back.

Approaching 60, I look for make up that doesn’t settle into my laugh lines :) and the eye brightening sticks and concealer work for me. I’ve seen negative comments about the mascara flaking, but Thrive responded with how to apply it - which is a learning curve - and it works. So, I just ordered more.

The only reason I didn’t give five stars is because of affordability - I will order from them again, but wait for their sales and discounts.

14 december 2023
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Thank you for your review!

Beoordeeld met 1 van de 5 sterren

Bad Smelling Lip Gloss

I purchased the Thrive lip gloss and it has a very bad smell. I tried it on and it wasn’t even glossy it was Matt. It smelled liked a 10 year old dried out lipstick. It actually made me want to vomit.

11 december 2023
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hello. Thank you for taking the time to share your review. We are so sorry to hear that you experienced a less-than-pleasant smell when using your product. We would love to have more information about your experience! May you please text us regarding your experience @ (310) 620-1535? We can assist you with a return for a refund.

Beoordeeld met 1 van de 5 sterren

Nothing works

I have the eyebrow liner and the waterproof eyewear liner I got them today and I was so excited and I’m trying to use them and neither one of them has any color to it at all the eyeliner it’s supposed to be green and there’s nothing there’s just a piece of rubber on the end of the tip, and there’s no power to the eyebrow either I want my money back.

9 december 2023
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hi Elizabeth,

We are so sorry to hear that you have not been enjoying your Causemetics. We definitely want to help right away! Our Infinity Waterproof Eyeliner and Infinity Waterproof Eyebrow Liner actually have two different ends.

For the Infinity Waterproof Eyeliner, it has a blending sponge underneath the clear cap and a built-in sharpener. On the other end, underneath the long turquoise cap, you will find your eyeliner.

As for the Infinity Waterproof Eyebrow Liner, one end has a spoolie to blend the product and the other end, with the turquoise cap, has the product that you twist up. We apologize for any confusion with this!

If you are still not 100% in love with your Causemetics, we do accept returns + exchanges within 60 days of purchase. If you have any questions or concerns, please go to the 'Contact Us' page on our website so we can assist you further!

Beoordeeld met 3 van de 5 sterren

I'm curious why the blush size changed

I'm curious why the blush size changed. It's so small now. I love their mascara.

7 december 2023
Review zonder uitnodiging
Logo Thrive Causemetics

Antwoord van Thrive Causemetics

Hi Michelle! Thank you so much for sharing the love for our mascara. We truly appreciate it! With that said, we apologize for any confusion regarding the size of our new Dream Chaser Reviving Powder Blush and would love to help!

This change in blush size from our previous formula, the Cosmo Power Multi-Dimensional Strobing Blush, was due to our efforts in being sustainable and less wasteful. We heard from our customers that the Cosmo Power Blush was too big and after a few years of having it, they weren't able to use up the entire pan. We love taking our community's feedback into account and therefore reduced the compact size of our Dream Chaser Blush! We lowered the price of our new Dream Chaser Blush to reflect this change.

If you are not completely in love with your Causemetics, we do accept returns + exchanges within 60 days of purchase. If you have any questions regarding this process, please feel free to connect with us on our 'Contact Us' page on our website!

Beoordeeld met 5 van de 5 sterren

Best mascara

I absolutely love the mascara and eyebrow gel. I also have several of the brightening colors which I also just love! Thanks for such a great product.

24 oktober 2023
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer