ThunderDrive.io Reviews 

UPDATE: After a week of trying to get ahold of folks through Thunderdrive, I have finally got a reset on my account (Thank you Ashley). I realize that it was the holidays and this likely contributed to the delay. Also, the initial reset went to my spam and while I attempted to use this link within 24 hours, it expired which also caused issues and added to my frustration. I will now upload my pictures and will further update my review after that and hopefully be able to give Thunderdrive 5 stars.

INITIAL REVIEW:
I purchased the 2TB lifetime package. I set up my account and last week attempted to go back into my account. I put in my password but it was repeatedly rejected. Since that time, I have requested it be reset 5 times. Only once did I get a link to reset it and that link didn't work. I am so so frustrated. There is no number to call and so we sit and wait to see if someone is going to get back to me. Looks like it was money down the drain.

Promised features in their roadmap have not eventuated. Suggestions and feedback that they have requested go without reply (or addressing the issues). This has the potential to be a good product, but has not evolved as promised. Sadly cant migrate all my data to Thunderdrive, I still maintain another paid monthly service, due to the fact that I cant be sure Thunderdrive will be around tomorrow.

Same issue as previous post. Super slow to upload. I got the 2tb lifetime license because it stated its one of the faster backup solutions. Pretty disappointed.

-Bad service.
-I did NOT receive the bonus for which I PAID.
-Darn waste of time and money. And more time. And more money. (since time is money). (PayPal and a reseller refunded me for 2 purchases: the main app/service and a bonus.)
-I cannot find the real existence of the company.
-Sarcastic/rude customer "service".
-They DO NOT HONOR REFUNDS.
I received refund after I fought for it for several days/weeks.
THEY DID NOT refund me. PayPal refunded me. So I'm really thankful to PayPal. Their customer service works well.
//
Two of my reviews here have been reported by ThunderDrive as being in violation of Truspilot guidelines. So I'm making this short now.

However, I would like to report to Trustpilot that a lot of the 5-star reviews here were created by FAKE REVIEWERS.

I believe those are in violation of Trustpilot guidelines.

ahthankyou.

Really, really painfully slow uploads. I have 500/500 fiber and have no problems to other servers. It's a real shame with a lifetime subscription and 2 TB space that i actually can't use for big files like a 1,5 gb movie and it says 3 hours left with my otherwise super stable 500 mbit upload. Tested just now: 3,5 hours to Thunderdrive for a 1,39 Gb file. Same file to Mega 1 min 45 sec. Fix the upload speed please.

I bought the 2TB Thundedrive product during Black Friday.

At redemption, I upgraded to their 4TB service.

Today, and weeks after purchasing the product, I am still waiting for them to increase storage despite numerous attempts to contact them. They have never responded to me. Not even on Trust Pilot.

Not only have I not received the upgrade, I am continually experiencing problems with their service:

So far:

Slow connections - it can take hours to upload even 100MB
Timing Out - you wait ages for a file to upload and then it just freezes and you have to start all over again
Limit on file size - I'm experiencing that their service cannot handle large file sizes. I haven't even attempted large files because it just isn't worth wasting the time for it to be timed out.

I am also quite concerned that instead of responding to my issues they have flagged my review. Not nice. I assure you, this review is not fake.

It is possible things may improve in the future. Howeve, I am not expecting a lot from them; I am deeply disappointed with their service.

I bought the lifetime subscription, it is a gamble because at $39.95 US for 2tb it will not be sustainable, I hope that with the seed money they are getting by doing this they can grow the site & compete with the big boys. Time will tell but even if they only last a year I think it is still a good bet

I bought the lifetime deal trough Stacksocial. Numerous errors occur when uploading files, it's not clear why those files won't upload either. The only thing that shows is an exclamation mark.

The items on the roadmap for this year have not been delivered and there is no new timeline.

There is no info on the website about the company at all no about us or contact info.

I wonder when they will either do some updates on this BeDrive script or close shop soon in 2020. Either way I hope they will communicate to their existing userbase about their plans soon.

Works well, has some bugs as mentioned by others, but can work through for the price.

Biggest bug is that i can not upload files under 5gb but over 1gb. They seem to upload as others have mentioned but then dont show up.

Can you please look into my account? I see you have replied to others

I originally gave a poor review because of an upload issue that was resolved. For the money, this is one of the best buys on the market. The browser interface is easy to use. Simply drag a file to a folder and the upload starts. Files can easily be organized by creating folders. If files need to be shared with others, simply create a shared folder.

Very Lousy Service! The uploading of Files and videos extremely slow and always hang!They do not answer your inquiries at all! The level of service very poor! If this forum is able to attached the screenshot of the inquiries that I have made through their chat online to proof that they do not answer or reply you at all!

I have been using this service with 4TB of storage for months now with absolutely no problem until today where I cannot LOGIN to "My Drive"

I access it every day and other than being slow it has worked fine for me until this morning. I sent off an email to tech support and have yet to hear back, but it has only been 30 minutes, so we shall see.

unable to login to thunderdrive 0500 Dec 11 2019

The thunderdrive website is not accessible for registration.After paying USD39 for lifetime 2TB, I can't even register. This is a big time scam.

It does not work at all. It does not upload all files if you are moving big folders (all files are under 5gb). It appears that everything is copied successfully but in fact there are missing files. If I try to download a big file I get connection timeout(and no... I don't have a slow or poor internet connection). After I deleted everything from Thunderdrive it still appears that I have some space used, even if there are 0 files. Maybe they don't erase the index of files appropriately. They are hiding the locations of their servers... The support nonexistent, they are always telling you that they'll be back to support you, but nothing happens. I have asked my money back but they don't want to refund.

And btw, you will not be able to report all bad posts... please just improve yourself or support the consequences.

Horrible!

-Low upload speed.
-If you upload multiple video files after taking a day to upload 3 files it will not show them in the drive!
-currently, I want to log in but it's not working!

What's the point of having 2 TB of storage when you cannot use it.

DO NOT USE THIS.

I purchased the 2TB subscription a few months ago through Mashable.

At the beginning it was usable, even with the limitations the other reviewers already pointed out.

I reported two pretty basic bugs (limit of uploading 100 element max in a sub-folder, and the 'sort by' bug) and nothing has been fixed to date. I did not receive any reply of my bug reports.

The promised apps have not been shipped to date.

The worse though is the slowness I am now experiencing.
Every time I log in, the first screen spins for minutes before I am able to access my files.
This is not due to my internet connection as my average speed is 16-17Mbps at all times.

I reported this to support, including screenshots and video evidence, but they are not replying to my emails or chat requests.
There basically is no support whatsoever.

I would get a refund if I could, even a partial one. I really regret my subscription.

I just purchased a Thunderdrive.io 2 TB lifetime subscription on 05/12/19 from Fossbytes.com. I used the activation code and activated the subscription on the site. The message said it will take 24 hours to activate. However I am still not able to enter the site even today 11/12/2019. I sent an email to them regarding this but they still have not replied.

Useless scam. Promises one time payment for storage for lifetime and doesn't work at all. Totally waste of money stay away. There's a reason Google drive and Dropbox charges for their services. They just work. This doesn't.

Awful Awful Awful! Do not purchase. I got ripped off by buying through Mashable. Cannot move files, duplications, constantly hangs forever, and they will not answer emails. Their service does not connect with anything, no syncing. Stay away.