Ticker Reviews 9.930

TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We needn't have worried about getting a black box and being monitored. The regular updates on the app show the quality of overall driving (giving an incentive to improve to get to the green zone!). My... Toon meer

Beoordeeld met 5 van de 5 sterren

Ticker always has a chat bot to immediately help your needs and gets you a real person quickly when needed! My black box wasn’t receiving data and Tasha was amazing and fixed my problem very quickly a... Toon meer

Beoordeeld met 1 van de 5 sterren

Worst unsurance company : They canceled my insurance policy because the device is off even i already informed them that my van was broken for few months . No contact number to call . The only way i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’m a new driver with a black box, I’ve been using ticker for 2 years now. The black box is fine, it wont really penalise you in terms of your driving score for harsh braking/quick acceleration/ minor... Toon meer

Bedrijfsgegevens

  1. Verzekeraar

Geschreven door het bedrijf

Ticker insurance with a box gives you everything in an app: make changes to your van or new driver insurance, chat for help and check your driving stats.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

10K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 1 van de 5 sterren

Cancelled my policy 4 days after buying…

Cancelled my policy 4 days after buying without any warnings whatsoever. Payed £2200 and only received £2000 back for 4 days. Very harsh on young drivers recommended to stay away from them. DO NOT GO WITH TICKER

16 april 2026
Review zonder uitnodiging
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Antwoord van Ticker

Hi Suzal, I'm sorry to hear your policy had to end. We are clear that policies can be cancelled for dangerous driving such as speeding, but we do always give plenty of notice to find another policy and cancel voluntarily so there's no impact to future cover. Cancellation decisions aren’t taken lightly, and the data is thoroughly checked before we take this action.
Like most policies, there are fees to end a contract early. Our fees are shown upfront prior to buying the policy. I hope you find alternative cover. Thanks, Ticker

Beoordeeld met 1 van de 5 sterren

Worst unsurance company

Worst unsurance company :
They canceled my insurance policy because the device is off even i already informed them that my van was broken for few months . No contact number to call . The only way is to use chat which take hours to respond . The funniest part in all of that they took the money from my card one day before they cancelled the insurance. Theremorefore, they request extra fees which is £120 without providing me the breakdown . Their rules are made just to scam people . Even 1 star is too much for that Tricky Ticker

7 april 2026
Review zonder uitnodiging
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Antwoord van Ticker

Hi Serdar, I'm sorry this has been your experience. We can provide you with a breakdown of the costs you've paid if this would help put your mind at rest. Most insurance companies have fees when the policy is cancelled, we're no different in that respect, but we do make them clear to customers before you decide to buy. I'm sorry you were cancelled for not having the device in place, this is a condition of the policy you bought. If you feel this was cancelled incorrectly please get in touch with our team and we'll investigate. Thanks, Ticker

Beoordeeld met 1 van de 5 sterren

Another company trying to fudge reviews

I have no idea what ticker is or what they do. So it is an easy review for a company that asks total random people for a review
Reply to ticker: I have never had a black box installed in any of my vehicles.

12 december 2025
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Antwoord van Ticker

Hi Andrew,
Thanks for taking the time to leave a review. Ticker is one of the leading providers of telematics (black box) insurance in the UK, so I'm sorry you didn't recognise our review invitation. These are intended only for Ticker customers, so if you'd like to discuss why you received this, please email trustpilot@ticker.co.uk.
Thanks, Ticker

Beoordeeld met 1 van de 5 sterren

Ridiculous company

Ridiculous company. They have accused my friends of driving recklessly when we have proof that they haven’t been. The black boxes for this company are clearly useless and are made to scam you. Don’t think that just because this insurance is cheap that it is any good because it’s awful. They had only had the insurance for a week before they had messages telling them that their insurance was going to be cancelled. So ridiculous.

2 april 2026
Review zonder uitnodiging
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Antwoord van Ticker

Hi there,
I'm sorry to hear that your friends have been asked to leave due to speeding. We are clear that policies can be cancelled for dangerous driving such as speeding, but we do always give plenty of notice to find another policy and cancel voluntarily so there's no impact to future cover.
We are always happy to look at things again if you think something's not right. If they're happy to, please ask your friends to email trustpilot@ticker.co.uk with their policy details and the evidence you've mentioned, and we'll look into things.
Thanks, Ticker

Beoordeeld met 1 van de 5 sterren

Absolutely awful insurance company

Absolutely awful insurance company. Don’t be fooled by their cheapness. This company falsely accuses you of speeding, and sends you a message within days of you having the black box asking you to voluntarily cancel the insurance. When cancelling the insurance due to their false accusations, they don’t even ask why you’re cancelling. This insurance company is just one big scam, they just want to rip you off. You’ll buy the insurance thinking it’s cheap and receive your black box, where they will then falsely accuse you of dangerous driving within a very short time, then immediately except a voluntary cancellation without reason or offering for feedback, and take a big chunk out of what you’ve paid already. Absolute scam. Not only this, but it is impossible to communicate with them. Terrible for new drivers or any drivers in general.

10 april 2026
Review zonder uitnodiging
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Antwoord van Ticker

Hi there,
Thank you for taking the time to leave a review. We are clear in our terms that policies may be cancelled for speeding, but we always give plenty of notice to cancel voluntarily so there's no impact to future cover. Cancellation decisions aren’t taken lightly, and the data is thoroughly checked before we take this action.
When cancelling, our bot will give the option to complete an automated ticket, but if you have queries then you can always ask for a human agent.
When a policy is cancelled, we calculate the number of days spent on cover and our fees which are shown in the policy terms. The fees contribute towards the costs we pay in arranging and administering the policy.
I'm sorry you've had trouble reaching us. Our opening hours are between 9am and 5pm, Monday to Friday, and 9am till 1pm on Saturdays. The best way to reach the team is by chat, but they are always happy to make a call out if needed.
Thanks, Ticker

Beoordeeld met 1 van de 5 sterren

Terrible

Terrible, only a week into the policy and got sent a message telling me I was dangerous driving and notifying me that I was speeding. Absolute joke of a company, Do not buy a policy from these people.

11 april 2026
Review zonder uitnodiging
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Antwoord van Ticker

Hi Ronnie,
I'm sorry that you feel this way about us. Our terms are clear that we may cancel a policy for speeding, which is considered dangerous, but we always give plenty of notice to find alternate cover and cancel voluntarily so there's no impact to future insurance. If you'd like some more information about the event, or feel something isn't right, then we'd be happy to discuss this with you. Please email trustpilot@ticker.co.uk with your policy details.
Thanks, Ticker

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