Have only just starting to use your company, finding it friendly meeting Sean face to face was good and how he explained everything, the cleaner has already arranged to come and meet me.
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Fantastic company to deal with. First class, quick and efficient service. Had an amazing cleaner booked and at my house within a couple of days. Perfect
I CONTACTED THIS COMPANY TO HELP WITH AN ELDERLY FRIEND. I WAS TO BE THE POINT OF CONTACT, HOWEVER, THEY HAVE GONE BEHIND MY BACK AND EXCLUDED ME FROM THE DISCUSSION
Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Contactgegevens
Verenigd Koninkrijk
- info@timeforyou.co.uk
- timeforyou.cleaning
4,3
Uitstekend
875 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Pleased with the service and client…
Pleased with the service and client care/ customer service. Smooth process, cleaner is good, admin is easy. Very friendly staff. Would recommend.
25 december 2024
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Dear Sven
Thank you for sharing your kind feedback regarding your experience with Time For You. We are thrilled to hear that you found our service smooth and our staff friendly. Your recommendation means a lot to us.
To ensure I can get the feedback to your local office, it would be helpful if you could respond to my request for some extra information which will help me locate your account.
Warm Regards
Suzanne
Time For You Customer Services
Liars
I would give zero stars if it was possible. Stay away from these liar and deceptive people.
It wasn’t explicitly mentioned during our face to face meeting with their representative or on phone call that we’d need to pay £50 admin fees if we don’t go ahead with the service after signing the contract, and it was said that us signing the contract did not bind us for any payments unless we confirm to proceed after meeting the cleaner. None of thier emails before setting up the direct debit have any mention of this charge, it was only after we asked to put it on hold this charge was mentioned. The only clause mentioned was that we need to give a 1 month notice once the service starts.
They have clearly taken advantage of the fact that no one reads through the long T&C text, and have kept hidden charges in the contract. I have proof our conversation with their representative on our cctv camera and all email trails, I will definitely take this to consumer court so that others don’t suffer at the hands of these pilferers.
3 januari 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Hi Jasleen
I am sorry to hear that you are not satisfied with your experience in using Time For You, this is certainly not what we strive for.
My current understanding is that this complaint has been addressed on another Trustpilot review and that this second complaint is related to the reply on that review.
I have reached out to the local office in Epsom and they are interested in viewing the CCTV if you are able to share with them and they are also happy to relook at the £50 admin fee if their employee who attended the property said anything that was not in the agreed script.
Please feel free to reach out to them directly in order to get this matter sorted.
Suzanne
Time For You Customer Services
efficient signing up process
Very efficient signing up process. Marieannette explained everything v well
6 januari 2025
Antwoord van Time For You .Cleaning
Thank you for your 5-star review of Time For You Belfast. We're thrilled to hear that Marieannette provided you with an efficient sign-up process and explained everything clearly.
We will pass on your kind words to the Belfast branch.
Best regards,
Suzanne
Time For You Customer Services
Trustworthy and consistent service
We have been using the Time For You team's services for almost 10 years, and they have been amazing. During these years, regardless of the situation, Kristina's and James' team has been more than professional and always happy to help and sort out issues and make sure our house is clean. With young kids, this is exactly what we need - someone to help us ensure that no matter what, we can get help with getting the house clean.
4 januari 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Dear Kat,
Thank you so much for your glowing 5-star review of Time For You Richmond. We are thrilled to hear about your positive experience with Kristina, James, and their team over the past decade.
We will be sure to pass on your praises to the Richmond branch and continue supporting their excellent service.
If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Suzanne
Time For You Customer Services
A good experience.
I found Kristina very efficient and she explained everything well. She is a charming lady and I feel confident that I will have a good experience with your company.
6 januari 2025
Antwoord van Time For You .Cleaning
Dear Mrs Van Stryp
Thank you for your wonderful 5-star review of Time For You Surbiton. We're delighted to hear that Kristina provided you with an efficient and clear experience. It's great to know that her charm and professionalism have instilled confidence in our services.
We'll be sure to share your kind words with the Surbiton branch. If you have any further queries or need assistance, please feel free to get in touch.
Best regards,
Suzanne Time For You Customer Services
Terrible service and no clear…
Terrible service and no clear disclosure of terms. Would ask everyone to stay away from these guys.
3 januari 2025
Antwoord van Time For You .Cleaning
Hi Nitin
I have spoken to the local office in Epsom and they have advised that they signed you up on Friday 3rd January after a home visit, a cleaner was swiftly allocated and everything was ready to go ASAP as requested with the first cleaning date agreed as Monday 6th January.
They then received an email the day after you signed up to say that you were now getting some other quotes but as we had already allocated a cleaner we needed to charge you an admin fee of £50.
They maintain that this was made clear to you as it is said to every client on the phone, in the appointment email, in the meeting and its in the T&Cs. We understand that you are disappointed with this and we hope that you find a solution for your requirements soon.
Many thanks
Suzanne
Time For You Customer Services
Friendly service and look forward to…
Friendly service and look forward to working with them.
3 januari 2025
Antwoord van Time For You .Cleaning
Dear Shaun,
Thank you for your wonderful 5-star review of Time For You Leeds West. We're thrilled to hear about your positive experience with our friendly service.
We’re delighted that you're looking forward to working with us, and we will ensure the Leeds West branch is aware of your kind words.
Warm regards,
Suzanne
Time For You Customer Services
Only had my house cleaned once in a two…
Only had my house cleaned once in a two month period . At first I was happy with first clean but after a little more inspection , simple things weren’t done like hovering behind doors .
I cancelled my contract with them after multiple excuses why the cleaner couldn't come. Manager is professional, answers emails and is apologetic but their cleaners are totally unreliable. Trying to reorganise a clean when they cancelled , the cleaner would just ignore me and this is the way the company want you to organise and rebook cleaners so just became a massive pain in the neck
9 december 2024
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Hi Jodie
I have heard back from the East Devon local office and they have advised the following:
"Thank you for giving us the opportunity to serve you. We are genuinely sorry that your experience was not as smooth or positive as a usual client encounter with us. While we always strive to provide top-quality service, we understand that we didn’t meet your standards on this occasion.
That said, we’re proud of our management team’s quick response and proactive approach in addressing your concerns. If we had been given more of a chance, we’re confident we could have turned the situation around - as cleaner illness does occur but we rectify and sort as quickly as possible. Your feedback is invaluable, and we’re committed to ensuring that every client receives the exceptional service they deserve. We hope to have the chance to restore your confidence in the future."
Suzanne
Time For You Customer Services
Highly recommend!
Have only been using this company for just over a month but so far Ive been nothin but happy and I adoreeee my cleaner! She works hard and fast and is super efficient and I am quite picky! Sam has been very lovely to deal with too and made everything super easy.
16 december 2024
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Dear Veiga,
Thank you so much for your fantastic review! We’re thrilled to hear that you are happy with your cleaner and that Sam has provided you with excellent service.
We truly appreciate your recommendation and look forward to continuing to meet your cleaning needs. If you ever have any questions or feedback, please don’t hesitate to reach out.
Best regards,
Suzanne
Time For You Customer Services
Great company!
Sam is absolutely great: setting up with her was such a pleasure, she was friendly, responsive and really helpful; Iryna is just fantastic, the best cleaner I’ve ever had. Would absolutely recommend!
13 december 2024
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Dear Jerry,
Thank you so much for your wonderful 5-star review of Time For You East London. We are thrilled to hear about your positive experience with Sam and Iryna.
We will certainly pass on your kind words to the East London branch.
Your recommendation means a lot to us!
Best regards,
Suzanne Time For You Customer Services
Felicity is a great cleaner ,I was very…
Felicity is a great cleaner ,I was very pleased..especially as it was her first visit…she is very obliging and caring .
9 december 2024
Antwoord van Time For You .Cleaning
Dear Cathy,
Thank you for your wonderful 5-star review of Time For You Swindon. We're thrilled to hear that Felicity has made such a positive impression on her first visit.
Your kind words about her obliging and caring nature align perfectly with our company values.
We'll be sure to pass your feedback on to the Swindon local office and Felicity.
Thank you for choosing Time For You, and we look forward to continuing to meet your cleaning needs.
Best regards,
Suzanne
Time For You Customer Services
Antwoord van Time For You .Cleaning
Thank you for your positive feedback about Time For You Biggleswade. We are thrilled to hear that you found our introduction to the services helpful.
We appreciate your support and look forward to continuing to serve you with excellence.
Best regards,
Suzanne
Time For You Customer Services
The gentleman who came to see us was…
The gentleman who came to see us was able to answer all our questions very well..
He was very professional and made me feel his company could meet our requirements.
5 december 2024
Antwoord van Time For You .Cleaning
Dear Margo,
Thank you for sharing such positive feedback about your experience with Time For You Fife. We are delighted to hear that our representative was able to address all your questions effectively and demonstrate our commitment to professionalism and reliability.
Your satisfaction is our priority, and it's great to know we've met your expectations. We look forward to providing you with an excellent service
Warm regards,.
Suzanne
Time For You Customer Services
Polite and informative first …
Polite and informative first interview with Ralph, then follow up with viv, arranged everything to my satisfaction 😀
3 december 2024
Antwoord van Time For You .Cleaning
Thank you for taking the time to share your experience with Time For You Fife. We are delighted to hear that you had such a positive interaction with our team. Your feedback truly reflects the dedication to customer service that we strive for at Time For You.
We appreciate your support and look forward to continuing to meet your expectations.
Warm regards,
Suzanne
Time For You Customer Services
That there professional in there approach
Very friendly, came to visit, which I think is important, and matched us up perfectly
2 december 2024
Antwoord van Time For You .Cleaning
Dear Mrs Dale,
Thank you for sharing your wonderful experience with Time For You Blackburn. We're delighted to hear about the professional and friendly service you received, and how well they matched your needs.
Your feedback is invaluable and we will ensure it is shared with the Blackburn team. Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Suzanne
Time For You Customer Services
Excellent meeting this morning with…
Excellent meeting this morning with Ralph, easy chat to understand my needs and his deliverables all good looking forward to working with his team
4 december 2024
Antwoord van Time For You .Cleaning
Dear Archie
Thank you for sharing your positive experience with Time For You Fife. We are thrilled to hear about your excellent meeting with Ralph and that your needs were clearly understood and met.
We look forward to seeing the great results from your collaboration with Ralph's team.
Thank you for choosing Time For You Fife. We truly appreciate your feedback.
Warm regards,
Suzanne
Time For You Customer Services
I wanted to share something with you-we…
I wanted to share something with you-we have an absolutely brilliant cleaner, Cherie. She’s not only fantastic at what she does but also such a lovely person to have around. It’s really hard to find a good cleaner these days, but Cherie is truly exceptional.
She takes great pride in her work and always leaves our home spotless. Given how wonderful she is, id wholeheartedly recommend her to anyone looking for a top-notch cleaner.
If you’re ever in need or know someone who is, don’t hesitate to reach out about Cherie. Xxx
3 december 2024
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Dear Debra
Thank you so much for your wonderful review of our St Annes branch. We are delighted to hear about your exceptional experience with Cherie. Her dedication and professionalism truly reflect the values we uphold at Time For You.
We are thrilled that Cherie has made such a positive impact on your home and life. Your kind words will certainly be passed on to her and the St Annes local office. Should you need any further assistance please don't hesitate to reach out.
Thank you once again for your glowing recommendation.
Best regards,
Suzanne
Time For You Customer Services
A very good in depth meeting
A very good in depth meeting. Outlining all of my requirements.
3 december 2024
Antwoord van Time For You .Cleaning
Dear Mr Weston
Thank you so much for your 5-star review of Time For You Biggleswade. We are delighted to hear that you found your meeting thorough and that it addressed all your requirements.
Please be assured that we will pass on your positive comments to our Biggleswade local office. Should you have any further needs or questions, feel free to reach out to us.
Best regards,
Suzanne
Time For You Customer Services
I am delighted with the cleaning service
I am delighted with the cleaning service which the company arranged for me. Natalie is friendly and very competent.
11 november 2024
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Dear Tony
Thank you so much for your fantastic 5-star review of our Twickenham branch! We are thrilled to hear that you are delighted with the cleaning service and that Natalie has provided you with friendly and competent assistance.
Your feedback encourages us to continue delivering exceptional service. We will be sure to share your kind words with the Twickenham team.
If you need anything further, please do not hesitate to reach out.
Best regards,
Suzanne
Time For You Customer Services
Good service!
Teddy is reliable, thorough and friendly. She's been flexible with us and uses her time well to help us get on top of things around the house. Thanks Teddy!
22 november 2024
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Dear Sarah,
Thank you for taking the time to leave such a positive review about your experience with Teddy at Time For You Surbiton. We are delighted to hear that her reliability, thoroughness, and friendly demeanour have made a significant difference in your home.
We truly value your feedback and will ensure that Teddy receives the recognition she deserves.
Kind regards,
Suzanne
Customer Service Team
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