Time Motors Reviews 

Time Motors have left me in £3055.46 worth of debt! Beware - there is no warranty cover!

On 23rd March 2023, I bought a Mercedes Sprinter from this company that supposedly provides 12 months ‘gold’ warranty.

I travelled from Cornwall to collect the van. They were fully aware of this and the fact that I wanted all details of the van to be given accurately as it was such a long journey.

I arrived and they took me for a run-through of the vehicle. Everything seemed to be very honest - a few minor tiny scratches on the bumper and rear. The van was working as they described so I went ahead and bought it for the asking price of £25,182.

I drove it off the forecourt and got on to the motor way. 10 minutes in, I turned the heater on and it wasn’t blowing hot air. A side lamp fault came on exactly the same time. I rang the garage and drove back immediately. I explained the problem to the salesman, who jumped in the van said, “The engine just needs to be warmed up for them to work.”

By this point, I had been driving for 30 minutes - I explained this to the salesman, so he drove the van to a garage and tried to find the fault.

2 hours of waiting later, he come back and said, “It needs a new stepper motor - should be an hours labour to fix. As for the lamp, there seems to be a fault so if you take the van to your local garage and get it fixed, we will cover it. I have written down all details.”

Happy with the agreement, I drove 5 hours home - a massive regret. I now wish I had never trusted what he had told me.

On the way home, the wipers wouldn’t turn off at all and no one at Time Motors answered the phone because it was later in the evening.

Once I arrived home, I went to my local Mercedes dealer. I received a quote for the work that the salesman had told me needed to be done. I rang the salesman with the quote, and got very rude and basically told me that I can’t use this garage, I need for find somewhere cheaper because they can’t cover the bill.

In the end, Mercedes themselves couldn’t fix the fault. It needed further diagnostic testing by an electronic specialist. At this point, I’m absolutely terrified as I’m losing days of work and I’m left with a £547.20 bill from the Mercedes dealership for labour - a cost which the salesman and Time Motors refused to cover, despite telling me to take the van to a garage and they would reimburse me.

48 hours of owning the van, I opened the driver door and the side wing had become loose. I looked under the door and noticed a huge crack in the door with dents. The side wing had been sprayed and put back together with a broken bracket! There was no sign of this damage in any of the van’s history or paperwork, or mentioned when purchasing the van. I rang Time Motors again and they ignored my phone calls continuously until the following day.

When I finally got through, I explained the issue and asked about the 12 month ‘gold’ warranty that the van was advertised as coming with. The salesman said, “What do you expect in van that’s done 80 thousand miles? You can either bring the van back so we can fix it all or take it to local, responsibly priced garage and we will cover it.”

So, again, I believed them and shopped around, bearing in mind I’m taking days off work now to get the van sorted. I finally found a local garage that was responsibly priced and got all the issues resolved. It has taken over 2 months to get it all sorted!

The van needed the following:

- Find and fix wiring issue and diagnose and fit new stepper motor in dash then reprogramme the cabin mixer tap then replace the wiper stalk

- calibrate then remove damaged wing and repair then repair paint work

- fit wing and straighten brackets

- Re fit door cards that had become loose

- CONTROL UNIT/Wiper Stalk

- Cabine Stepper Motor MA000

- Paint Supplies

- Plus labour costs

I called Time Motors with the final invoice and they ignored me until I had called 20 times. The final bill was £2,508.62 and they have refused to pay any money towards it.
They said that the managers have decided not to provide any payment towards the van, despite already agreeing to on the phone and in person.

Time Motors have left me in a total debt of £3,055.46.

I now have no choice but to seek legal advise and put a small claims case against this company. I have also notified a bailiff company. It is disgusting what financial state they have left me in. Avoid this company at all costs!

I’ve bought a number of cars and vans from Time Motors over the last few years, service has always been excellent and they also offered me very fair part exchange terms. The vehicles have proved reliable and I’ve been fortunate in not having to make any warranty claims. I’ve referred a number of friends and family members to Time Motors, decent people to do business with!

Thanks to all at Time Motors for making my recent purchase a very pleasant experience. The entire process was thorough, honest and professional. I highly recommend Time Motors.

Thanks again, I will definitely come back in the future.

Sean.

I went to collect my van on the hottest day of the year and the guys at Time Motors were considerate enough to leave my transit in the shade and put the air con on whilst doing the handover. Hands down the best buying experience I've had, will definitely be recommending them to my friends in the trade.

Was really struggling to find a van for my new dog walking business that suited my budget. Zed and Ryan couldn’t have been more helpful to find me the perfect vehicle, under my budget and even managed to get a me a better finance deal than my broker could. Couldn’t be more happy with my new bipper. Thanks guys! X

Big thanks to Ben as he was extremely helpful and made the process of getting a new car quick and easy, would highly recommend!

Very professional service, with all the personal & company vehicles purchased from various places over the years, Time Motors has been the best experience i have had so far.

They would be my first port of call when looking to purchase the next personal/company vehicle.

Let me start by admitting I have a distrust of dealers - forgive me. It always seems they are trying to screw you in some way.

We bought a van to convert into a camper from Time Motors just after they opened from the Covid-19 shutdown. We dropped in with little notice but they found the time to answer our (many) questions even though they were busy.

The first thing I’d say is their advert was accurate, the van was in good condition and at a great price. Previously we looked at many vans and learned that ‘minor wear and tear’ is code for “bashed to hell and treated like a skip” ;)

There were a few things on the van we wanted resolving. They patiently went over each one, even taking us and the van to a mechanic across the road to discuss. There were seven points including the MOT and service recorded on the invoice which they promised to deal with…

I expected to be messed about. However, to my amazement they did everything agreed and more - they truly went above and beyond. I’m blown away!

Zed was friendly and approachable throughout and I’d recommend them to anyone.

Very happy with these guys,very good customer service,if we have any issues,they are always helpful ,which is always a bonus,we would definitely use them again.

Excellent service the van we bought is great

Got my VW Caddy from Time Motors as I have been looking for a while.
Dealt with a member of Staff called Ben who was extremely helpful through out the whole process and the Caddy is a welcome addition to our fleet.
Will be using Time Motors again when looking for another van and would gladly recommend them to anyone looking for a good deal on a new vehicle.

Great first van buying experience. When buying a car, I normally shy away from pushy car dealerships and opt for private sales. I messaged Time Motors about a van that I liked the look of. From first contact, Ben communicated and facilitated an easy and smooth transaction from start to finish. There were a couple of issues after I’d driven away. But Ben sorted them out post haste. I would fully recommend this dealer.

Good honest dealer. No messing great customer service

Excellent service from the guys here. No pressure sales like other places, told them what i was after got a few emails of Van's I might like went down and got treated with respect. Didn't leave a deposit and wasnt pressured to leave one and came back a few days later to sort payments out. Highly recommend this place.

Fantastic from time motors, deal was done quick and easy with 0 problems!

Fantastic, friendly and easy going not pushy at all.
I would definitely recommend.

Nice tidy van for the right money. Staff are professional and super helpful.Second purchase from Time Motors and will use again.

Excellent service throughout and reasonably priced definitely recommend

Great customer service and really relaxed honest advice

Best staff i ever seen ! In the future when i have to change my van again i know where to come ! Good job Time Motors