TIMES24 UK LIMITED Reviews 

Very difficult to give a positive review when the only reason to contact this company is when they have charged you for a service you didn’t want.

Charged twice for going into Gatwick. Wife was in wrong lane so went round again to get in correct lane. Charged twice.

As a goodwill gesture they removed the second charge, but with some really condescending guidance for future visits.

A tax on dropping someone at Gatwick, and the same level of customer care you would expect from a company no one chooses to deal with.

I made the silly mistake if following Google Maps to the long stay parking at Gatwick, it took me straight into the drop off zone and out the other side, which creates an instant fee. I contacted these guys via email and had a response acknowledging the error and assuring me there was no charge. Very pleased with the response.

Another day, STILL NO RESPONSE!!!! I’ve sent multiple emails, it’s been one month. You are getting my emails as I recurve your acknowledgment emails. You just choose not to refund people. SCAM SCAM SCAM!!!!!!!!!!!!!!!!

I went to pick passengers up at Gatwick. Staff had closed the short stay because it was full and re-directed me into drop off where i was for 23 minutes. Imagine my horror when i was charged £30 for this when i had every intention of paying the 30 min £7 short stay charge.
I called the company and explained the issue Ron helped me out and rectified my parking charge.

Ron provided fantastic customer service
was very helpful,
Thank you for your help

I had the same issue not being able to pay. Turns out, the name and address on the parking notice need to match the details you provide when paying EXACTLY.

Its not down to the payment card company in any way. The page which asks you to input your address before you pay should match the notice exactly, with the exception of the post code, which needs a space between the first 3 characters and the last 3.

Had an incredibly frustrating two hours last weekend trying to pay for this, but this is how I solved it in the end.

Times24 responded to my concerns and dealt with the matter professionally. The communication was clear and helpful, and I appreciated the support provided.
Overall, I had a positive experience with the company.

Absolutely terrible! Did not respond to contact or the refund / appeals process. Contacted Gatwick and they couldn't care less either.
I also submitted the appeal twice and nothing came of this! Absolutely appalling. Gatwick should be ashamed of themselves for letting this contractor anywhere near their sites!

I am now over a month on and still no reply

Operated like a scam. Doesn’t let you pay via phone or online until the charge accrued has increased substantially. Very hard to communicate with the chat assistant, I’m very upset and will now have to call my bank to dispute the charges. How are you not allowing people to pay the fine and then charging them for not paying?

They are manipulating charges at Gatwick Airport, photographing cars that pause for 5 seconds then sending out £100 bills, which is a scam because the land is "not relevant land" and the driver may not be the keeper of the vehicle. Schedule 4 of POFA, the provision that allows parking operators to pursue a registered keeper rather than just the driver, only applies to "relevant land".

The Act defines relevant land as land on which vehicles may be parked, with a critical exclusion: land on which parking is subject to statutory control.

Statutory control means the land is regulated by legislation, Airport Byelaws, specific Acts of Parliament, or other public regulatory frameworks, rather than purely by private contract law.

Why airports fall outside "relevant land"
Major UK airports operate under statutory frameworks. Heathrow, Gatwick, Stansted, and Luton all have Airport Byelaws in place, legal instruments made under the Airports Act 1986, that govern conduct on airport land, including vehicle movements and parking.

Because this land is subject to statutory control, it is excluded from the definition of "relevant land" in POFA. Schedule 4 simply does not apply. Operators like APCOA (which manages Heathrow's drop-off zones) and Times24 (which operates at Gatwick) cannot use POFA to transfer liability to the registered keeper.

Why does the refund process have to be so difficult. Made a duplicate payment at Gatwick North and all I wanted was a refund, but the form I was sent required a proof of payment with a dropped file. The same form refused to accept the dropped file it took me ages to compile. Only on the third call was an agent kind enough to suggest I just send the bank information by email. Now I wait to see if the refund ever materializes.

Registered a blue badge holder who did the drop off. Was accepted and told no payment needed then proceeded to ask me for £10!!!!! I paid as wanted to avoid being chased. Have been promised numerous times a refund but apparently can’t tell me when I’ll get it!!!!!! Absolute nonsense!!!!!! We’re quick to take money!!!! Shocking service and I’ll keep on giving bad reviews until I get a response!!!!

I needed to pay a PCN and had a few questions because the PCN letter arrived after the 14-day discount period, so I contacted the online support team. Mark was extremely helpful and kindly waived the payment. Thanks for Times24

I made an appeal, never heard if successful - quick to send penalty notice though.

I had a chat with Mr Ron P who helped me in any best way by replying me on everything. Thank you Mr Ron P.

I forgot to pay the drop-off charges and contacted the online support team. Mikaela was extremely helpful and kindly waived the payment.

Thank you, Times 24 Parking, for your understanding and excellent customer service. It’s much appreciated!

Not happy about communication and responses from Times 24. Tried to regisrer for disabled parking at Gatwick drop off. Tried to apply 4 days before flying out as struggling to register. Couldnt get help, contacted Times 24 thru'their AI, no joy. Eventually got an email on the Sunday morning saying theyvwere looking at it. I was dropped off st 09.45 and paid. Paying the fee wasnt the issue, it was the principle.

Got a fine, appealed it and failed (obviously). Like other people here I have tried paying for it 3 times with 3 different cards and it doesn’t go through!!!!!!!!!! What can you do?!?! RIP off

Gatwick north drop off charges; paid online and got a message back saying payment failed. So repeated the process with the same response. 3rd time went through. When I got my statement I realised I'd been charged 3 times. It appears to be impossible to speak to anyone. I submitted an online form today and then saw the chat bubble. Having got the automated assistant I asked to speak to an agent who was not really helpful so I'm no further forward and disappointed by their poor customer service. Looking at their reviews, it would appear I am not alone.

The lady who helped me was brilliant she went out her way to help me
But they need to change there bb system not many people can change it to png when all it needs is a pic format which is easier then all this add grow