Tiny Explorers Rentals Reviews 1.781

Apart from being left out of pocket after a failed collection fiasco, my wife is still recovering from the bullying messages she was subjected to by this company’s ‘customer service’ department (which seems to amount to an incredibly rude person chatting via WhatsApp).

Honestly, I wouldn’t speak to an enemy the way they speak to paying customers (other reviews here attest to the same).

My wife used this service on a recent trip to London and paid for collection from her mother’s house. However, after cancelling work and waiting in the whole day with the door open, no one arrived.

Nor was there any communication to my wife on the number she provided. There was also no tracking number offered.

Other reviewers here report a similar experience.

When my wife questioned what had happened, “access issues” were cited, without any evidence of such.

We were then given two options, which included either my mother-in-law taking another full day off work at less than 24hours’ notice or incurring late return fees. When my wife pointed out that this seemed unfair she was met with dismissive, sarcastic comments.

Eventually, my mother-in-law called to complain. Following this, my wife received a sulky message informing her that the company would no longer be assisting her in any way. She was blamed for “getting” her mother to call up, which seemed very unprofessional and childish.

The only concession offered was to refund £9 postage, which they haven’t followed through on.

My mother-in-law had to cart the items to the post office herself, which cost a significant amount. My wife did explain to Tiny Explorers that this was difficult because she has arthritis and is nearly 70, but instead of showing compassion, Tiny Explorers continued to insist that carting the boxes wouldn’t be a problem for a yoga teacher, which felt like an overstep - for a company to decide on their customers’ physical capabilities.

Throughout, the tone of messages coming from Tiny Explorers was passive aggressive and escalatory.

The reason my wife was in London was for cancer screening. She intended to use Tiny Explorers in order to make life convenient. Instead, the whole experience just added to her stress levels and created unnecessary admin.

When she pointed this out, appealing for some compassion. she was instead met with defensive, dismissive jibes.

We were threatened at one point that the matter had been referred to their ‘legal department’ (I can’t imagine what the charge against us would be, but we would expect this to be communicated formally rather than over WhatsApp).

My assumption is that the people/person running this company are/is out of their depth, but rather than responding to customer complaints with solutions, they appear to lash out and shift all blame as well as admin onto the paying customer.

It’s strange that this person had chosen to work in a customer-facing role, given they clearly do not have the right temperament.

Such a fantastic service for travelling with kids. I hired 3 products that made our travel to Australia and our holiday so much easier. The team were so easy to deal with, amending my order after it was placed and ensuring we had everything in time for our trip. Thank you!

I received a very prompt, stress free service, pushchair arrived without a footboard which I just assumed it would have one but I sent a message over and received a fast response with an apology and to let me know one would be sent straight out. Arrived the next day! No issues and would recommend to everyone, thank you!

Please check out recent Google reviews before using this company.

Highlights include (each quote is from a different review/ customer):

‘Horrible, bullying customer service’

‘Aggressive and improper conduct’

‘The tone of the interaction was genuinely toxic and left me feeling anxious for days’

‘Really bad customer service’

‘Worst company ever on planet earth’

‘Unprofessional sarcastic communication’

‘Avoid at all costs’

‘I am still so appalled by the messages I received from customer services’

‘What a horrible company to deal with’

‘Their customer service is awful’

‘Unhelpful and unfriendly’

‘Misleading products, poor quality, and appalling customer service and frankly fraudulent’

‘Worst company to deal with’

‘I would actually be embarrassed if this was my company’

‘extremely unprofessional’

Excellent service. Provided a good quality baby buggy on time and in excellent condition.

OUTSTANDING!! From
products to customer service i cannot fault anything. I will sing this companies praises non-stop!

We’ve used Tiny Explorers twice now and both times they’ve been friendly and efficient. The products are great and make travelling with a little one more straightforward. The returns process was quick and easy.

Absolutely amazing, made life much more simpler on holiday. I changed the date of my order to add additional days, no issue at all and my order was ready the next day and I couldn’t be happier. Can’t wait to order again
I wish I could give the company more than 5 stars

Tiny Explorers went above and beyond to help me deal with a problem that I caused by sending back the wrong car seat. Not only intercepted the wrongly returned item but gave me good advice to help me recover this item and to locate and return the correct seat. Very grateful and relieved. Laurie

They have great equipment in excellent condition. Customer service is very accessible for any questions or issues. The returns process at the end of the rental is very easy. It’s our 2nd time using them and we would again!

Great service

Amazing service, I would highly recommend Tiny Explorers for rentals - gives peace of mind when travelling with young ones, and they offer anything you would need to make things more comfortable and easier on the go. Super friendly team who make it simple to rent, deliver, return and even keep if you want to! Will use again and again.

I recently hired the YoYo Baby Zen from Tiny Explorers Rentals for a trip abroad with my son, and it was an absolute lifesaver. I was travelling alone with him, so I needed a pram that was efficient, practical, and easy to manage on my own and this exceeded all expectations.

I was able to take the pram all the way onto the plane and even push him down the aisles to get to our seats, which made travelling so much less stressful. The whole experience was seamless.

This is the second time I’ve used Tiny Explorers Rentals, and it definitely won’t be the last. Highly recommend to any parents travelling with little ones.

Great communication from Tiny Explorers! And great products! We travelled to Australia from Scotland with our 7 and 10 year olds, we had the blow up foot rest for our 7 year old which was amazing! Hoped on the flight got comfy and off to sleep! Highly recommended. We also had the blow up back pillow (seat to sleep) for both our kids! Amazing! They both said they were super Comfy!

Hired a child carrier for a weekend away to trial out whether we should buy one. Package was sent promptly and arrived well ahead of the date I’d requested. Item was exactly as expected/advertised - clean, good quality and all accessories stored in pockets.Returns are really easy to do with instructions provided and costs covered. Extremely smooth process and already looking at booking my next hire!

Brilliant service, item arrived in immaculate condition, early and with clear instructions as to how to return. Service was seamless and will certainly be using them again in the future.

Amazing experience renting the FlyAway kit from Tiny Explorers for our 3-week India trip on Virgin Atlantic Premium Economy! The kit was high quality, super practical, and made travelling with our little one so much easier. Rentals were seamless, communication was excellent, and everything arrived in great condition. Highly recommend for stress-free family travel!

I have used Tiny Explorers on a number of ocassions. I couldn’t think if using a different company! Their customer service is phenomenal, nothing is too much for them even answering questions outside their hours. They are really the most helpful!
On my most recent rental the buggy was dropped off 5 days before hand at no additional cost to make sure i had the buggy for my alloted time due to christmas and New Year. How amazing is that?!
Are the buggys pristene, no. Do i expect them to be, also no. They are rentals, well loved and well worn. I can tell yoh what the most certainly are- CLEAN. You can smell the clean on them and the handy tag confirming the clean, who cleaned it and when is also helpful.
Look forward to hiring more products from you

I returned a hired item 5 days late over the Christmas period. I fully accept that and was invoiced a late fee by Tiny Explorers, which I paid in full and on time.

After accepting my payment, they then attempted to withdraw the “goodwill” discount they had applied to the invoice and demanded additional money, sending a second Stripe payment link and threatening debt collectors.

They repeatedly claimed they were legally entitled to withdraw a paid discount, even after I pointed out (correctly) that once an invoice is issued, paid, and accepted, the matter is settled under UK contract law.

They then escalated to threatening Small Claims Court proceedings for the same already-paid amount, and tried to intimidate me for saying I would leave a negative review.

At one point they even sent me a Google search link as “legal justification” for their position.

This went from a straightforward late-return fee (which I paid without dispute) into an aggressive and deeply unprofessional attempt to extract more money after settlement.

I would strongly caution anyone considering using this company. Mistakes happen, but how a business behaves after payment tells you everything you need to know.

Excellent customer services team, excellent products and very responsive communications.
I cannot speak highly enough
Thank you very much