Tiny Explorers Rentals Reviews 1.781

Avoid by all means!
I wish i could put no stars at all. Rented a pram that got delivered broken (wheel is stuck and one other bit is broken). I reported it via whatsapp (only way to "talk" to someone and all i had for a solution was "come and get a replacement one", which us 1,5 hours away from us. No apology, no solution provided. Just a return form! I asked to talk to someone, no call. I called, no answer. A day before our holidays we have no pram and have to look for one. This is beyond unacceptable! Issues can happen but the fact that a paying customer has to drive 1,5 hours to get a workong product is out of this world. The lack of apology and care is also never seen before! Thanks for screwing our holidays!

This is our second time renting a pram from tiny explorers rental, and we will be returning back for our next holiday too. All the products are so reasonably priced and 100% worth it. The yoyo pram is our favourite and takes the stress out of the airport chaos and even better you can take it onto the plane. 100% recommend this company and also have amazing custom service - helping me to track down my last AirPods which I left in the pram and had them returned safely back to me!

Everything worked so smoothly, it's such a great scheme! The car seat was in very good condition and perfectly clean. It arrived on time and was just what I'd expected.

Tiny explorers have been helpful and understanding from the start of the journey! We had a failed closed hip reduction for our little girl and they allowed us to keep the money in credit for the next operation. They posted us our car seat within good time for her operation over the Christmas period. Communication has been excellent and very convenient for busy mums through using WhatsApp! I cannot fault this service, it has made one part of a very stressful journey a lot easier! 100% recommend! ☺️

Easy to use, a little expensive compared to other companies but delivery is FAST which I loved.

Unfortunately this organisation seems a little dysfunctional, giving multiple options of item return but threatening a fee for using one of those methods? It took weeks to receive a support response trying to figure out how to return the pump. Ultimately other priorities came up (as parents of a newborn) and the pump was returned late, so fair enough to charge for additional time, however they seemed to not know where their product was after return, and used the information I willingly shared about that late return to extract £60 from the situation. They also initiated a request for money via whatsapp at 8pm which felt scammy as its not even during their own business hours, and I had no real way to confirm the bank details were legitimate. £60 to not deal with a dysfunctional company ever again is perfectly acceptable to me.

Great communication and great product
I rented a hospital grade breast pump and it came like new and sealed, and I was able to feed my baby. The returning process was very easy too. Thanks team!

The process of renting a car seat was smooth and easy. Instructions on how to return the car seat was very clear. Customer service was excellent and I received very prompt responses via whatsapp. Will happily rent from Tiny Explorers again.

Amazing business idea, very useful! The team is really responsive and helpful. We defo use it again for futur needs

Fantastic easy process from start to finish. I wasn’t able to use the heavy pram we were gifted after giving birth so rented a much lighter, compact pram for a few weeks. Delivery and returns were really easy and communication was great.

Great service from Tiny Explorers. We rented a fly away which worked perfectly for our son. Renting allowed us to try it out without the cost of buying and the process was really straightforward. Would absolutely recommend

Exactly what we needed to make our holiday run smoothly. They have a great selection of products, are reasonable priced and they are delivered on time. We will be using them again and highly recommend!

I have put off leaving a review for some time, but after seeing a number of recent negative reviews, I feel it is important to share my own experience.

To be clear, I accept that some of the initial issues were my responsibility. I was poorly organised at the outset and did not communicate effectively. I also experienced difficulties returning the products, as my local parcel shop would not accept the parcel due to its size.

However, what followed over the subsequent months was deeply upsetting for me. From my perspective, the tone and manner of communication left me feeling intimidated and belittled, and I became increasingly concerned about how my situation was being handled.

I am currently involved in a legal dispute with the company. This arose after I asked for clarification regarding late fees, which I did not fully understand and believed may have been significantly higher than expected, and also raised concerns about how my personal data was being handled. I did not feel these concerns were adequately addressed.

I was previously issued with an invoice for the replacement cost of products totalling over £1,000, and within a short period a claim was made against me through the small claims court. I attended mediation and made an offer to settle based on figures I believed were accurate, but an agreement was not reached.

I am sharing this review cautiously, as past communications have left me worried about possible repercussions, including statements that caused me concern regarding contact with my employer.

When things go well with this company, the service can be very good. However, based on my experience and the volume of similar concerns raised in other reviews, I believe there are significant issues with how customer complaints and disputes are handled. This is disappointing, as the business model itself appears strong in theory.

Update: Following the publication of this review, I was contacted directly by the company and informed that they intended to publicly share my review alongside allegations about my conduct and to pursue additional financial claims in connection with this review.

As a result, I will not be engaging in any further direct communication. All correspondence has been retained as evidence.

Super quick delivery and great quality items
Tiny Explorers delivered the item I needed very quickly, and the service was fantastic. The product was new or in very good condition, and I was really pleased overall.

The company was unable to provide the stroller I had ordered, so they sent a replacement which did not work for my child. They eventually sent the original order 5 days later than what was paid for. I waited 4 weeks to hear anything back about a refund for the 5 days I’d paid for but didn’t the original stroller, after reaching out multiple times I finally received an email back advising the refund was processed, but I then received an extremely rude and argumentative response via WhatsApp by someone who seemed to be unaware someone else had contacted me.
The customer service was appalling and clearly lack of communication between staff.

Great service with quality baby products.

First time in London with an infant, wasn’t sure how to get all of my baby gear. Tiny Explorers made it very easy. Great selection and friendly service.

Second time renting from Tiny Explorers, great experience! Rentals arrived earlier than expected, retuning was easy. The initial spectra rental made me want to buy my own, as I wasn’t sure. Glad I did it! This time I rented a Doona car seat/stroller for a trip and it made it SO easy. Will definitely rent from TE again!

Excellent fast communication via WhatsApp, a very good range of delivery / collection options. Good range of products to choose from on a website that’s easy to navigate. Have recommended to all my mummy friends!

Super quick delivery and a great quality items. I was let down by another rental business at the last minute. I was able to get the item I needed with Tiny Explorers delivered quickly and found their service to be fantastic, the product was also new /very good condition so I was really pleased.