Roger came round to service lift found no grease on track and fitted new wheels as bumping also bottom hinge banging put damper on. Done a excellent job stair lift working a lot better 🌟🌟🌟🌟🌟
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Chis from TKE has done a brilliant job installing the Stair Lift. He’s explained everything as he went along which was very reassuring. My stairs are not easy. They are spiral on 3 floors and are n... Toon meer
Bedrijf heeft geantwoord
The two engineers arrived on time and were very friendly and helpful. The stair lift was fitted without fuss ( or mess!) and I was given helpful instructions.... and a couple of rides,,,, to show me... Toon meer
Bedrijf heeft geantwoord
Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Recommend us to a friend and receive a thank you from us.
Refer a friend for a £100 gift card.
Recommend us to a friend
and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.
Contactgegevens
Eagle Court, De Havilland Ave, Preston Farm Industrial Estate, TS18 3TB, Stockton-on-Tees, Verenigd Koninkrijk
- 0800 783 9551
- contactcentre.homesolutions.uk@tkelevator.com
- tke-homesolutions.co.uk
4,7
Uitstekend
170 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Instant decision once seen and tested!
After a visit to see the stairlift in action, it was immediately ordered due to its moderate pricing but particularly its modern appearance and furthermore the first hand trial 'run' proved how simple and easy it would be to use. Installed quickly by the friendliest of teams who just could not do enough to help with instructions and familiarity. It is a wonderful blessing and has improved life so much. So relaible and quiet in action. We highly recommend TK Solutions.
20 augustus 2024
Antwoord van TKE Home Solutions UK
Thank you for your fantastic review! We're happy to know that seeing and testing the stairlift made the decision so easy for you. We're delighted the stairlift has improved life so much, and we appreciate your high recommendation. If you ever need anything, we're here to help!
TK Home Solutions UK
Stair lift installation
Very polite and respectful. Very little mess.
Full explanation given to mam and made sure able to use it before he left. Very patient.
19 augustus 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your lovely review! We're glad to hear the installation was done with care and that a full explanation was provided to ensure your mum felt confident using the stairlift. Your feedback is much appreciated!
TK Home Solutions UK
Chris and Rick were very professional
Chris and Rick were very professional. Very patient in explaining how the stairlift worked to my mum. Left no mess and always polite. Thank you.
15 augustus 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your kind words! We're glad Chris and Rick provided professional service and took the time to ensure your mum felt comfortable using the stairlift. We appreciate your feedback and are here if you need anything!
TK Home Solutions UK
Erstklassiger Service
Nach negativer Erfahrung mit einem anderen Anbieter mussten wir eine neue Firma suchen.
Dies gelang uns mit TKE Home Solutions in Düsseldorf.
Schnelles Angebot durch den örtlichen Berater, Herrn Haschemi. Sehr freundlich und kompetent, technisch versiert und perfekte Vermessung, was vorher bei dem ersten Anbieter völlig daneben ging.
Lieferung und Montage innerhalb von 3 Wochen.
Auch der Monteur freundlich und perfekt.
Insgesamt ein gutes Unternehmen, was wir unbedingt weiter empfehlen können. Wir hoffen, viel Freude am Treppenlift in der Zukunft
zu haben, eine Erleichterung ist es sowieso.
26 juli 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for sharing your experience! We're glad that after a challenging start with another provider, TK Home Solutions could meet your needs. It's great to hear that our team provided a friendly and competent service, from the quick quote to the perfect installation. We're delighted that you're happy with the stairlift and hope it brings you continued relief and satisfaction. Your recommendation means a lot to us!
TK Home Solutions UK
Excellent service from this company
Excellent service from this company, the person who came to fit our stairlift yesterday was absolutely spot on, he went out of his way to make sure that it was suitable for my disabled father and adapted it to suit his needs. I would definitely recommend this company if you are looking for a stairlift, Thanks Again 😊
25 juli 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your kind review. We're happy to hear that the installation was perfectly tailored to your father's needs. It's great to know our technician went above and beyond to ensure everything was just right. We appreciate your recommendation and are here if you need anything in the future. Thanks again!
TK Home Solutions UK
First class service
From the initial enquiry made to the actual fitment of my mums stairlift was first class. TK Home Solutions made the whole experience simple and straightforward. Our enquiry was handled by sales consultant David who was very professional and knowledgeable thus meaning he could answer all the questions raised around this purchase. The installation was carried out by Chris who did a top job and was very respectful of my mums home. Everybody that I have had dealings with at this company are very courteous and extremely helpful. All in all a great company to deal with and fully justifiable of the Which recommendation. I wouldn’t hesitate to recommend TK Home Solutions to anybody looking for a Stairlift. Thank you for making this purchase so easy and the benefit that my mum will get from this lift thus allowing her to remain in the family home hopefully for years to come.
9 juli 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your wonderful review! We're delighted to hear that your experience with us was first class, from the initial enquiry with David to the installation by Chris.
We're especially proud to be recognised for our Which recommendation, and we're glad it reflects the quality of service you received. Your kind words mean a lot to us, and we're pleased that the stairlift will help your mum stay in her family home comfortably. If you need anything in the future, we're here to help!
TK Home Solutions UK
Wish to thank Adam and Jack for fitting…
Wish to thank Adam and Jack for fitting my wife's stair lifts today. Fast and efficient service. They made sure we could work the units before leaving and made us feel safe knowing the company was there to help if any problems in the future.
27 juni 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your kind review. We're very pleased to hear that Adam and Jack provided fast and efficient service, and that they took the time to ensure you felt comfortable using the stairlifts. It's great to know you feel safe with our support. We're here for you if you need anything in the future!
TK Home Solutions UK
All staff were polite and respectful
All staff were polite and respectful. Made the process smooth and quick. A few issues which although eventually resolved prevent scoring 5 star. After repairs were carried out lift has been working fine. Materials are good quality and design is stylish.
22 april 2024
Antwoord van TKE Home Solutions UK
Thank you for your thoughtful review. We're glad to hear that our team made the process smooth and quick, and that you're happy with the quality and design of the stairlift. We apologise for the issues you encountered and appreciate your patience while we resolved them. If there's anything further we can assist you with, please don't hesitate to reach out.
TK Home Solutions UK
All good.
All good.
Initial visit to explain what could be done was as good as expected. Waiting time fine. Fitting by two helpful and competent tehnicians was excellent and the final result is excellent (so far)!
The price was competitive compared with the competition.
11 juni 2024
Antwoord van TKE Home Solutions UK
Thank you for your great review. We're pleased to hear that everything from the initial visit to the fitting met your expectations. It's wonderful to know you're happy with the final result. If you need anything else, we're here to help!
TK Home Solutions UK
An excellent experience
The sales consultant who came to assess the stairs situation w.r.t. fitting a lift and to provide a quote was pleasant, spent time to explain aspects in detail and worked effciently. At no time was there any sales pressure. Similarly, the installation engineer was great and completed the installation of this quality engineering product within 3 hrs. In all, an excellent experience.
5 juni 2024
Antwoord van TKE Home Solutions UK
Thank you for your fantastic review. We're delighted to hear that our sales consultant provided a thorough and pressure-free experience and that the installation was completed efficiently. We're glad you had an excellent experience with us!
TK Home Solutions UK
Excellent job done by Adam & Jack
Excellent job done by Adam & Jack. Great team , all cleaned up afterwards.
Linda .
13 juni 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your review! We're very pleased to hear that Adam and Jack provided excellent service, and we're glad to know you're happy with the work. Enjoy your new stairlift!
TK Home Solutions UK
Really poor service left disable…
Really poor service left disable husband not be able to go to bed for nearly 2 weeks
I would not recommend this company to any one customer service 0
12 mei 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your feedback. We sincerely apologise for the inconvenience your husband experienced.
After looking into this issue, we found that the length of delay was due to sourcing specific parts from an external manufacturer for your lift, to which we ensured your local council was aware of the situation and was happy to offer assistance.
We understand how frustrating this must have been and did our best to expedite the process. Your experience is not reflective of our usual service standards, and we appreciate your patience.
If you have any further concerns, please reach out to us directly and we will be happy to assist you further.
Stair lift service
Chris was fantastic; going beyond our expectations. Pro-active in showing us functions thst we were previously unaware of, and enabled remote usage as a direct result of listening to our specific needs.
Very professional and friendly.
Thank you.
21 mei 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your positive review! We're very pleased to hear that Chris exceeded your expectations and provided you with valuable insights and support. We're proud to have such professional and friendly team members. If you have any more questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing us!
TK Home Solutions UK
Stair lift
The fitter came on time and was very polite. The stair lift was fitted and set up with no fuss. The stair lift is vert good and working well
18 april 2024
Antwoord van TKE Home Solutions UK
Thank you for your 5-star review! We're delighted to hear that the installation was smooth and timely, and that the stairlift is working well for you. If you ever need assistance, feel free to reach out. Thank you for choosing us!
TK Home Solutions UK
Quality and comprehension
This rating is based on quality of staff first, but followed closely by quality of product. Your surveyor and engineer were both professional and calm in their approach. Both exhibited an appropriate level of confidence in the product without any overt salesmanship at any stage. Hence the experience and end decision to purchase unfolded naturally, particularly in comparison with rival companies. Comprehension of context and motivation for purchase of a stair lift was equally high. Listening and responding to customer needs is a skill that was very evident in the two members of staff we dealt with. This gave TKE the clear advantage.
8 mei 2024
Antwoord van TKE Home Solutions UK
Thank you for your positive review! We're thrilled to hear that our team's professionalism and attentive approach made your experience so positive. We strive to listen and respond to our customers' needs, and your feedback reinforces that.
Thank you for choosing us!
TK Home Solutions UK
Faultless !
The entire process from initial contact through sales ,Jack was excellent, to installation and final payment went smoothly and stress free. The kit is excellent. In short a five star experience.
26 april 2024
Antwoord van TKE Home Solutions UK
Thank you so much for your wonderful review! We're pleased to hear that your experience was smooth and stress-free from start to finish. It's great to know that you found our product and service excellent. Thank you for choosing us!
TK Home Solutions UK
No contestan
No contestan, no atienden a sus clientes. Un desastre
8 mei 2024
Review zonder uitnodiging
Antwoord van TKE Home Solutions UK
Thank you for your feedback. We're sorry to hear about your experience. It appears that this review might be intended for the division in Spain. If there's anything we can assist you with here in the UK, please let us know. We’re here to help and would love the opportunity to improve your experience.
TK Home Solutions UK
Great company
Very helpful whilst looking at options for a stairlift for my mum. When we chose their product it was fitted in a timely and clean fashion and was also considerably cheaper than other quotes we'd had
12 februari 2024
Antwoord van TKE Home Solutions UK
Thank you for your positive feedback. We're pleased to have been able to assist you and your mum! We are glad you found our product to be affordable with quick installation. Thank you for choosing us.
TK Home Solutions UK
The Company are friendly and attentive
The Company are friendly and attentive. The product is fantastic. Our problem has been the inferior quality of the remote control units. They are of a very poor quality compared to the stair lift. In short a huge disappointment which impacts on the overall impression of the stair lift.
22 december 2023
Antwoord van TKE Home Solutions UK
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our company to be friendly and attentive, and that you're enjoying the performance of our stairlift.
We're sorry to learn about your disappointment with the quality of the remote control units. Your satisfaction is important to us, and we will certainly look into this matter to see how we can improve the quality of our remote control units moving forward.
If there's anything else we can do to assist you, please don't hesitate to reach out.
TK Home Solutions UK
Would recommend this company A+
Jack who came to measure up and give me the quote was very friendly and professional, the price and options he gave me were good in comparison to my other quote. The engineer who came to install the stairlift was very professional and friendly plus you could tell he really knew his job. Would recommend this company A+
4 april 2024
Antwoord van TKE Home Solutions UK
Thank you for your positive review. We're delighted to hear that Jack and our engineer provided a friendly and professional service. We are thrilled that you found our services to be top-notch!
TK Home Solutions UK
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