I spoke with Debbie and Sophie on Facebook messenger as my steriliser broke today. I could not have asked for a better service and support to ensure that I was given the right support. Within less tha... Toon meer
Bedrijf heeft geantwoord
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I am a new mum, and was given a hand help TT electric pump as a present. Found it easy and comfortable to use but now I want to start expressing more often I started looking for a wearable portable pu... Toon meer
Bedrijf heeft geantwoord
I had reason to contact Tommee Tippee today and like to give credit where it is due. My call was answered promptly by Beverley who was absolutely lovely. She efficiently dealt with my problem and sen... Toon meer
Bedrijf heeft geantwoord
We bought the Dreamview monitor for our first baby. It’s a bit awkward with the wire and needs to be charged weekly but the sound and vision are very good. What I’m very disappointed in as that you ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Verenigd Koninkrijk
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Uitstekend
12K reviews
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Excellent customer service …
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider doing so in the future.
The customer service person was extremely helpful and sent me a link where I was offered a free bottle as a replacement as they could not supply me with spares for his cup. Could not fault their service and swiftness in sending this replacement out.
14 mei 2026
Antwoord van Tommee Tippee UK
Hello Mrs Heller,
Thank you so much for taking the time to leave your feedback!
We are delighted to hear our Parent Care Specialists were able to help you.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service
Amazing customer service, Diego and Florence were super helpful and friendly, thank you so much!
18 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Angel,
Thank you for taking the time to leave a lovely review of your experience with Diego and Florence.
We are so pleased to hear how helpful and friendly they were when helping out wth your query!
Best wishes,
Tommee Tippee
Very easy to purchase and easy website
Very easy to purchase and easy website
15 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Sophia,
Thank you for taking time to leave your review.
We're always pleased to hear when Parents and Carers find the website easy to navigate and accessible.
Please do not hesitate to get in contact should you ever need any support.
Warmest Wishes,
Tommee Tippee.
Great Customer Service
I had reason to contact Tommee Tippee today and like to give credit where it is due.
My call was answered promptly by Beverley who was absolutely lovely. She efficiently dealt with my problem and sent an email while I was speaking to her which resolved the matter. I can't thank her enough and will certainly be keeping an eye on Tommee Tippee products for my granddaughter
18 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Shelia,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with you problem and resolved this matter for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Beverly was a lovely customer advisor…
Beverly was a lovely customer advisor and dealt with my query promptly
18 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Elizabeth,
Thank you for the amazing 5 star Trustpilot review.
We are so please to hear that Beverly was able to help you with your query in a timely manner and you really enjoyed speaking to them.
This feedback will be really appreciated, and we will make sure Beverly is told about your kind words.
Warmest Regards.
Tommee Tippee.
We bought the Dreamview monitor for our…
We bought the Dreamview monitor for our first baby. It’s a bit awkward with the wire and needs to be charged weekly but the sound and vision are very good. What I’m very disappointed in as that you can’t buy an extra camera to put in another room - you need to buy everything again. This seems like a moneygrab and very inconvenient for parents with more than one child.
18 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Kmtgm,
Thank you for your feedback.
We are sorry to hear that you found the Dreamview monitor a bit awkward with the wire and that this needs to be charged weekly. The battery takes 4 hours to fully charge. We do recommend to fully charge this before use.
We are glad that you found the sound and vision on this monitor very good quality.
We are sorry to hear that you are disappointed that you are unable to purchase an extra camera for your monitor. We will gladly take your feedback on and may look into this in the future.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee.
We accidentally threw away some parts…
We accidentally threw away some parts of my baby’s anti-Colic bottles.
Contacted the customer service and asked for replacement parts and they sent me new bottles. I couldn’t believe they help me and sent me new bottles.
18 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Michele,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a great experience with our Parent Care Specialists, and we were able to help you.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Antwoord van Tommee Tippee UK
Hi Jennifer,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a great experience and couldn't be happier with it.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Antwoord van Tommee Tippee UK
Hi Kathryn,
Thank you for providing us with your feedback.
We are pleased to hear that you found the Complete Anti-Colic Bottle Feeding Bundle is a really good price.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Cienna was extremely helpful and…
Cienna was extremely helpful and assisted me with the replacement pump parts.
18 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Sharni.
Thank you for taking the time to leave your review.
It is wonderful to hear that our parentcare specialist Cienna was extremely helpful in managing to send you out some spare parts for your Pump.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Purchased the black out blind and…
Purchased the black out blind and around 7am I went into my sons room to take it down, heard a bang and due to the heat it’s cracked my window. Nothing was said about this even being a possibility. Strongly advise to everyone not to purchase.
17 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Rachel,
Thank you for taking time to leave your feedback.
We're sorry to hear of your experience with the Portable Black Out Blind, we designed this to be an easy way for Parent and Carers to be an adaptable and easy way to create a dark sleepy environment for your little one so we can understand your disappointment at finding the heat has caused a crack in your window.
As Trustpilot has not provided us with your email on this occasion, can we kindly ask you to get in contact with ourselves, quoting 143713, so we can look at how we can best support you.
We look forward to hearing from you.
Warmest Wishes,
Tommee Tippee
The best customer service provided
I bought my breast pump 3 years ago never knowing i needed the right size flange as I've always used the ones it came with. Until I had my second child and I contacted them by chance to get assistance with getting the right size flange. I didnt have my receipt due to buying it in store but they sent me a couple of sizes to try, I wasnt expecting it as this is my first time contacting their customer service. But I should have known that they provide amazing service like their products. Im glad I am supporting them. I have tommee tippee baby products from breast pumps to nappy bins- even for my first child.
Thank you so much for assisting me.
13 mei 2026
Antwoord van Tommee Tippee UK
Hi Mae,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can assist you in getting out the spare parts you need so you can keep pumping.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
5 star customer service
When my weighted straw broke I rang up and spoke with Susie, she had a replacement sent out immediately, it arrived within 2 days I am so pleased with the customer service Thankyou!
14 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Caitlin,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists are able to help you so quickly with getting out the replacement for you and your little one.
We will be sure to pass along your kind words to Susie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Does what it says on the tin
Does what it says on the tin, never had an issue with the products and at a good price too.
11 mei 2026
Antwoord van Tommee Tippee UK
Hi Lauren,
Thank you for taking time to leave your review.
It is always great to hear that our products meet with parent and carer approval, and that you find the price so reasonable as well.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Quick customer service response
The customer service was quick to respond. The item I was inquiring about has been discontinued but they were able to provide a suitable replacement. I emailed and was responded with three different representatives but the tradition was seamless.
I'm glad I reached out and am satisfied with the service I received.
5 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Javaria,
Thank you for taking time to leave your review.
We're always glad to hear that although the product you were after was discontinued, the our Parent-Care Specialists were able to be of help in getting you a suitable replacement.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Customer service very helpful. Happy with products and prompt delivery
Customer service very helpful
11 mei 2026
Antwoord van Tommee Tippee UK
Hi Mrs N,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can be of help in getting your order out to you and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Straw replacement & kindness
My granddaughter will only use the weighted straw cup & eventually bites through the straw. Tommee Tippee have helped me twice with this issue, have provided replacement straws & have been kind & understanding.
11 mei 2026
Antwoord van Tommee Tippee UK
Hi Laura,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help you and your little one out when it comes to these straws and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Absolutely amazing service
Absolutely amazing service! Contacted them via Facebook asking about a dummy, told it was being discontinued (sad times) but they were amazing in helping me find something similar as a replacement for my son! Shout out to Antony and Honorine who were absolute angels!
14 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Jemma,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve this issue for you and find you something similar for your little one.
We will be sure to pass along your kind words to both Antony and Honorine.
Please do not hesitate to get back in touch should you ever need future assistance.
Warmest Wishes,
Tommee Tippee.
After sale service great
After sale service great. My machine stopped working and they helped resolve this by me sending serial numbers very efficient
11 mei 2026
Antwoord van Tommee Tippee UK
Hi Maureen,
Thank you for your feedback.
We are delighted to hear that our Parentcare specialist were able to assist you with your query and send you out a replacement.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Used a GroEgg for 3 weeks and it broke
Used a GroEgg for 3 weeks and it broke. Best they could offer was 20% discount on the website. Customer service was appalling considering i’ve never had a problem with tommee tippee since becoming a mother 3 years ago.
Would NOT recommend anymore.
*did get in contact again and they were just as useless
16 mei 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Shannon,
Thank you for taking the time to update your review.
We are sorry to hear that speaking with us again left you feeling unsatisfied again. We assure you this is not the experience we expect our consumers to have.
When discussing a product and a warranty claim, we do need to consider the age of the product and where this was purchased from and this can limit us on what can be offered. We do offer discount codes in cases where the product is outside of the warranty period we would have offered and so this can be used to purchase a replacement, at a lower cost.
Purchasing from us directly benefits our consumers as all electrical good have the 2 year warranty applied.
We are sorry we have not been able to meet your expectations on this occassion and we hope this has not deterred you from continuing to use our products.
We wish you all the best,
Tommee Tippee
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