Tommee Tippee UK Reviews 

As always I’ve recieved great help from Tommee tippee especially Debbie! Very friendly and happy to help on the phone from the get go! Emails exchanged regarding getting my problem resolved and still very thorough and friendly! Thankyou for your help Debbie :-)

I would like to give some positive feedback for Debbie and Antony for the excellent support they provided when my prep machine wouldn’t work

They were both extremely helpful, patient and professional throughout the whole process. They took the time to understand the issue and supported me step by step to get everything dealt with and resolved. Their clear guidance made what could have been a stressful situation much easier to manage.

I really appreciate the time, effort and support they gave me. Their helpful attitude and willingness to guide me through each step made a big difference. Thank you, Debbie and Anthony, for your excellent customer service and support.

Excellent customer service from Beverly this morning .
Having lost bottle parts during the Summer she was able to assist me quickly .
Tommee Tippee 10/10

Please make teats of all sizes available in supermarkets around UK so that a sleep deprived mother won't have to wait for 1 week for her order to be delivered. It's enough that the weekly child support pay is low and we order based on our budget which of course will be lower than £50 for it to be processed/delivered in a couple of days. Therefore, please supply teats of all sizes to be available quicker than waiting for a week. Thank you

I used the AI Chat system to contact someone in the customer support department. After a few quick questions I was redirected to a live agent who then asked me more detailed questions. The conversation was polite and very professional. My problem was immediately addressed and quickly resolved.

I had to use the British support site as there was no other option other than a French site (with no option to translate) - this would be my only issue, albeit small. I would recommend further options such as German or English for customers from other European countries.
Other than that great customer service and an overall positive experience. Thank you Martin.

Morgan was really helpful today and solved my query really quick

I spoke with Debbie and Thomas today, they was extremely helpful and polite when responding to my query!! Brilliant customer service ☺️

Great customer service from Thomas. Very efficient and solved my issue immediately. Very friendly and professional. Thank you :)

Terrible customer service and a product that made my son ill (Perfect Prep Machine).

I am extremely disappointed and frustrated with both the Tommee Tippee Perfect Prep Machine and the company's appalling customer service. After using this product, it gave my son severe gastrointestinal issues, resulting in an emergency trip to A&E. As soon as I stopped using the machine and went back to the traditional bottle-making method, all of his symptoms completely went away.

When I tried to return the item and requested a refund, Tommee Tippee refused because the item had been used. This is completely unacceptable. Under the Consumer Rights Act, consumers have the right to reject a product if it is "not fit for purpose." They refused my rejection and repeatedly ignored my questions asking for their official definition of what "unfit for purpose" means to them, alongside many other questions that were completely brushed aside.
The process of them inspecting the machine was a total shambles.

On the day they were scheduled to collect the machine for testing, they failed to turn up. Before they finally collected it, they reassured me that a proper resolution would be made once it was tested. Instead, they had zero communication with me while they possessed the machine, completely ignored my wishes, and decided to force the product back upon me by processing it to be sent back without contacting me first. To top it all off, I have not even received the machine back yet, and they have provided absolutely no tracking information.

When I asked for a full breakdown of the tests conducted on the machine—which I have a right to know given it made my child ill—they claimed they "cannot provide that to consumers." They essentially expect parents to blindly take their word for it.

This company showed zero empathy for a medical emergency caused after using their product, dodged accountability, and demonstrated a complete lack of transparency. I would highly recommend avoiding this product and this company altogether.

Had a problem with a tommee tippee bottle. Even though it was my fault for the problem they helped me out. Very happy with the customer service!

Back in 2012 when my sister had her baby she used these bottle without an issue i would make my nephew milk sometimes and have no issue but over the years their has been a change to the bottle which i wasn’t aware of till i had my own baby and i notice they have anti collic hole in the plastic rim that holds the teat i purchased 3 sets of the mixed bottles thinking nothing of it till me and my husband were making milk sometimes once we put the water and formula we screw the teat on and shake and each time without fail milk would squirt out these valves me and my husband have been severely burned from this no matter how tight we screw it and we always double check the teat is fitted in properly but milk still seems to come out and burn us which im very disappointed sometimes companies need to just leave products alone and stop trying to make things better and because of the whole situation ive had to throw away all my bottles which i spent a lotnof money on and i started using mam and they are the best bottles ive used no burning nothing.

I spoke to a lady called Jo, who was amazing. I had explained that my autistic daughter only drinks from a particular drinking cup and explained that as she is a sensory seeker, she chews through the spouts and I asked if there was a possibility of me being able to purchase the lids separately. Unfortunately, after checking, Jo informed me that they didn't supply them separately as a spare part, however, she offered to send me 2 replacement cups free of charge, which I thought was really kind. Thank you so much.

Great customer service from both Martin and Debbie. Thank you so much.

The customer service was great from Beth she responded very quickly and was fast to resolve my issue. She couldn’t do enough, thank you

Thomas super helpful resolved issue

Extremely disappointing experience with this company. I am a new mother of twins, and I purchased this breast pump expecting it to be reliable and suitable for an essential daily need. Unfortunately, the pump developed a serious suction problem and did not work as it should when I needed it most.

As per the policy they will send us replacement only the valve and their troubleshooting process takes upto 28 days. i can not leave my babies without milk and what am i going to do within this time frame. I was forced to order breast pump from other vendors. They should apply their policy with logic.

I contacted customer service and fully cooperated with their troubleshooting process. I provided multiple videos and all the evidence requested to demonstrate the fault. After reviewing the videos, their own team confirmed that the duckbill valve was not functioning correctly and could be causing the lack of suction. In other words, the issue was clearly identified.

Despite this, instead of resolving the matter properly, I was offered another replacement part and further troubleshooting. At this point, I had already been put through unnecessary stress and inconvenience and had to purchase another breast pump because I could no longer rely on this product for my babies.

What is most disappointing is the way the complaint has been handled. I have provided evidence, cooperated fully and repeatedly explained my situation, yet I have still had to push for a full refund rather than receiving a straightforward resolution.

For a product that is used by mothers for something as important as feeding their babies, I expected much better reliability and customer support.

I would NOT recommend this product or this company based on my experience. The product failed when I needed it, and the customer service process has been unnecessarily stressful and frustrating.

⚠️ HIGHLY NOT RECOMMENDED. ⚠️

I sincerely hope the company improves both the quality of its products and the way it handles customers when something goes wrong.

Such amazing customer service. Antony couldn’t have been more helpful. So polite and friendly. Was a treat talking to an actual human instead of a bot.

Thank you nick for sorting a spare part order for us so efficiently!

I would like to give my thanks and appreciation to Beth from Tommee Tippee Customer Service. She was extremely efficient and professional in helping me with my faulty Prep Go. After reviewing the video evidence, she was able to confirm that the temperature sensor was faulty and promptly arranged a replacement.

Beth was friendly, helpful, and handled the whole process quickly and professionally. I really appreciated how straightforward and hassle-free she made the experience.

Spoke to a live agent - Thomas, about an issue with the PerfectPrep machine. He talked me through the issue perfectly and helped me fix it. Was great and if I had any further issues I will be using the chat box again.