Toolstoredirect Reviews 107

I wanted a repeat order but the price had gone up , via tel conversation the price was matched . Excellent customer service !

Good service and responded quickly to a delivery issue

They were out of stock and i received my order before the delivery date

was impressed before being pursued for a reference.

Item came at speed and good condition many thx Ian

I am very impressed. Great quality product, excellent price, fast delivery, well packaged. Thank you!

Paid for delivery which was 2-3 days. Took them 2 days to tell me they were missing one of the items but we're going to send the rest, fair enough. It then took them another 9 days to tell me they have cancelled my order and haven't sent anything at all.

Good prices and a good selection, just wasn't a great experience unfortunately.

Delivered on time

Good price and no hassle ordering or delivery problems

Advertise a product and take money from you although knowingly that product is out of stock!!!

Unacceptable customer service, and totally inept staffing.

They are quick to take your money, yet also assuming that due to their ineptness, it will take up to 5 working days to get a refund, meaning that you cannot get a replacement product from somewhere else until they do so!!!

This is highly unacceptable, and quite frankly unreasonable on this companies behalf.

I purchased a draper sprayer from this company and they have twice given me a no quibble replacement for genuinely faulty parts.
Thank you for taking a little bit of the hassle out of life :)

Would thoroughly recommend Toolstore - orders are always fulfilled on time and very efficiently.

Good prices, easy website and ordering, delivered on time and good communication throughout.

Bought a battery Makita grinder.
£20 cheaper than Amazon ( not hard I know) and £10 cheaper than I could find online.
Arrived quickly well packaged and used that day.
No issues. Second time used this company and will use again.

Order placed 6/10 (all items showing in stock on website) - 3-5 days delivery

Called 11/10 to chase up order as I still only have an order confirmation, order was updated while on the phone to show as posted and an invoice sent to my email.

“We have been waiting on a Knipex shipment”

- funny that the “shipment” arrived the day before I called up and my order was now “ready” to be posted.

So I have waited a week for them to even dispatch and no one even bothered to contact me, had I known of the delay I would have cancelled the whole order.

The order was finally shipped 12/10 and will likely be returned.

Extremely poor customer service, will be avoiding in the future!

AS PER THE REPLY, I suggest you learn to count

Order placed Sunday
Monday - 1 working day
Tuesday - 2 working days
Wednesday - 3 working days
Thursday - 4 working days
Friday - 5 working days

The following Monday was “6” working days

In case it isn’t clear “6” is bigger than “5”.

And to be honest my biggest issue was that no one contacted me to inform me that you were waiting on a shipment.

I didn’t even receive an invoice until I enquired!

I opted for the free delivery option and was pleasantly surprised when it arrived 2 days after ordering

Quality tools ,delivered on time

Delivered goods at a competitive price, great service

Best prices I could find for what I needed.
Quick despatch and a little hick up with the delivery and delivery company with the delivery of the clamps but the clamps are 2100mm long plus packaging and we’re despatched with a different courier and BecUse of the size not many options available for speedy delivery.
All in all can’t fault tool store direct. Always a bit dubious with the smaller independents. But I much prefer to use them whenever I can over the big boys so once I find a legit one with decent prices I will use them again. Will defo be ordering from you again

I purchased several tools from tool store Direct, which were well priced and arrived speedily and safely and neatly-packaged. Already a very good service. Unfortunately one the tools - a battery powered Sealey multitool - failed/broke with minimal usage and only a few weeks after I received it. I cannot fault the response or Tool Store direct who arranged for a new item to be dispatched to me very rapidly. It was easy, fuss free and very quick. Fantastic customer service, and a pleasure to deal with. I cannot recommend this company enough.