Angel was very helpful in explaining my retirement options and timescales. Angel was also very patient with my questions and explained in non-technical terms to help my understanding. I didn't feel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was worried about calling as I struggle to understand and retain pension information. Raj at TPTwas extremely calm and very. very patient. He was really helpful and obviously knows his stuff.
Bedrijf heeft geantwoord
Jim Primmer was brilliant today! He patiently supported me through my questions and stayed with me until everything was set up. This included some problems and delays - Jim had a progressional sense o... Toon meer
Bedrijf heeft geantwoord
Phone call answered promptly but the telephone menu options (press 1 for...) did not have an option that was very relevant as I wanted advice on how to find certain information on the company's online... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Contactgegevens
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Verenigd Koninkrijk
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4,6
Uitstekend
2K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Andrew was easy to speak to had a very…
Andrew was easy to speak to had a very soft and clear voice made everthing so easy came of phone smiling thankyoy so much
10 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Susan, and thank you for your feedback. We're pleased that Andrew was able to help.
Excellent so helpful friendly and good…
Excellent so helpful friendly and good mannered
9 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Many thanks for the positive review, Tracy.
Sabrina was very polite and helpful…
Sabrina was very polite and helpful with a calm voice which helped me to feel relaxed today
9 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Jackie, and thank you for your feedback. We're pleased that Sabrina was able to help.
Sabrina guided me with care and lots of…
Sabrina guided me with care and lots of patience and helped enormously. Thanks so much
9 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Maria, and thank you for your feedback. We're pleased that Sabrina was able to help.
I satisfied todays call
I satisfied todays call, she's very helpful and knowledgeable. Thank you Melissa 🤗
8 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Jo, and thank you for your feedback. We're pleased that Melissa was able to help.
The response was very good and it has…
The response was very good and it has given me hope to get more involved
8 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Grace, and thank you for your feedback.
I have been struggling to take out my…
I have been struggling to take out my lumsum money out of the pension pot for the past 18 months, no success. But today 08/07/2026 this was resolved, and was able to summit my request.
8 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, and thank you for your feedback. I apologise for the time you had to wait, but I'm pleased to hear that this has now been resolved.
Antwoord van TPT Retirement Solutions
Many thanks for your positive feedback, Paul.
Jodie was very polite and helpful
Jodie was very polite and helpful. She understood what I was enquiring about and helped me with my request.
She made everything very easy and I was happy at the end of the call.
8 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Derek, and thank you for your positive review. We're pleased that Jodie was able to help.
I had a good experience with staff very…
I had a good experience with staff very professional , polite and very supportive. Explains things to me clearly,Support me in understanding what it all means to me and what other supports are available for example how to navigate theis websites. I was very please
8 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Saffiatu, and thank you for your positive review.
clear communication & advice
8 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, and thank you for your positive review.
Angel was excellent
Angel was excellent. The company service of two weeks time to email me info and a valuation is not good enough. However Angel herself was first class to deal with and helped me all she could.
8 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Judith, and thank you for your positive review. We're pleased that Angel was able to help.
Spoke to Raj this morning
Spoke to Raj this morning, he was quite supportive and pleasant. A very good listener.
8 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Mrs Cole, and thank you for your feedback.
Antwoord van TPT Retirement Solutions
Good afternoon, Patrick, and thank you for your positive review.
Very helpfull
7 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Bertie, and thank you for your positive review.
The lady supporting me with my…
The lady supporting me with my enquiries was helpful and concise with her answers to my questions.
7 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, James, and thank you for your positive review.
Raj was extremely helpful and was…
Raj was extremely helpful and was able to answer all my questions
7 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Neal, and thank you for your positive review. We're pleased that Raj was able to help.
Melissa was very polite and helpful
Melissa was very polite and helpful
7 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Linda, and thank you for your positive review. We're pleased that Melissa was able to help.
Extremely Helpful
Kind, supportive and patient to resolve the issue. Knowledgeable about transfers and what would happen next. Felt confident with the advice being given.
7 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Wendy, and thank you for your positive review.
I spoke with Melissa today at 10:30
I spoke with Melissa today at 10:30, and I wanted to recognise the outstanding customer service she provided.
From the beginning of the call, Melissa was professional, patient, and genuinely empathetic. When I explained that I am dyslexic, she immediately adapted her approach, took her time, and made sure I understood everything. I never felt rushed, and her kindness and understanding made a real difference.
Although the call took longer than expected, Melissa remained focused on resolving my query rather than simply ending the conversation. When she needed information from another department, she took ownership of the issue, contacted the relevant team, and arranged for the information to be sent to me. Throughout the call, she kept me informed and demonstrated a real commitment to finding the right solution.
Melissa is a credit to your organisation. Her professionalism, empathy, patience, and determination to provide excellent customer service were genuinely impressive. It is rare to receive such thoughtful and dedicated support, and I wanted to ensure her efforts were recognised.
Thank you, Melissa, for providing such an exceptional customer experience.
7 juli 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Diane, and thank you for your positive review. We're pleased that Melissa was so professional and helpful.
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