Trackdays Limited Reviews 3.354

Excellent customer service received from Alison & the Trackdays team.

I had to extend my voucher, as I'd not left enough time to use it (my bad), and it meant that I couldn't redeem it on line, but Alison came to the rescue.

My call was answered very quickly, and Alison couldn't have been any more helpful. Patient, attentive, understanding & knowledgeable Alison was superhelful, guiding me through the process, explaining next steps & what happens next, following up with email communications as promised, she was a pleasure to deal with.
Thanks very much.

I bought this as a birthday gift for my partner as he obviously loves cars and fast racing. Due to unforeseen circumstances the event couldn’t be booked up right away (I myself had to have surgery and he was my carer afterwards). I purchased an anytime gift knowing that spaces would be limited on weekends also.

As we have come to book it our nearest track has no events available at all this year (Sunderland) and the next track is over a two hour drive away with the closest time being August. Due to this we would have to extend the expiry date (also at a cost to ourselves) and the following date isn’t until November which would need a second extension on the expiry date. The initial track was broadcast in the advert when I bought this experience and it was the reason I purchased it in the first place, now they are telling me we can’t even go to that track at all. Spending either an extra £25-30 or £55 on which date to use and that’s before transportation there.

I must admit my initial email reply came through pretty quickly but since then even when I have brought the fact that we can’t use the track initially intended and that we’d be spending a whole lot more money to use the voucher in the first place (initial layout wasn’t cheap) I have heard nothing back from the company.

I’d say read all fine print, make sure your intended track is doing events BEFORE purchase if you can or try booking direct.

The person I dealt with was extremely helpful and efficient.

Alison, listened to the problem I had, then was extremely helpful and diligent in resolving the matter. Couldn’t have wished for a better personable person to answer my call or deal with my issue.

I thoroughly recommend Trackdays, everyone was superb from booking to driving and Fast laps. The Atom is phenomenal 👍

Blyton is a great venue

Wanted to change my husband's voucher for two vouchers so that my husband and I could go on the same helicopter ride, no problem Alison was very friendly, helpful and made the process very easy to do. We now have the two seats booked. Very happy with the company and would definitely recommend and use them again.

I want to give 3 star as my son loves it but please read what happened

Bought for my sons 10th birthday he was so excited to drive a Lamborghini,
The driving experience is good but then!!!
The staff are useless they don’t know what’s going on most of the time. The cars are very used and the first Lamborghini broke down. My son was told he would be a new car within 2 times but
Then my son was left waiting 30-40 minutes until I went over and they realised the broken Lamborghini was my son’s experience and quickly got him into a new one. I understand things break but he was not correctly told what was going on.
Then he qued for the fast car ride and well it’s 1 lap in an old bmw!!
My son loved it but he’s 10.
Total Cost of £130 for the experience of 10laps in a Lamborghini and a fast car ride. I paid the insurance like an idiot as this company did seem to be a little bad.
Upon arrival we were asked about a pre ride and photos. As this was a special event I paid the additional £80.
Then the final straw we go to the Bought for my sons 10th birthday he was so excited to drive a Lamborghini,
The driving experience is good but then!!!
The staff are useless they don’t know what’s going on most of the time. The cars are very used and the first Lamborghini broke down. My son was told he would be a new car within 2 times but
Then my son was left waiting 30-40 minutes until I went over and they realised the broken Lamborghini was my son’s experience and quickly got him into a new one. I understand things break but he was not correctly told what was going on.
Then he qued for the fast car ride and well it’s 1 lap in an old bmw!!
My son loved it but he’s 10.
Total Cost of £130 for the experience of 10laps in a Lamborghini and a fast car ride. I paid the insurance like an idiot as this company did seem to be a little bad.
Upon arrival we were asked about a pre ride and photos. As this was a special event I paid the additional £80.
Then the final straw we go to the hut to have our photos and the owner is complaining about staff and seems very annoyed (angry) not something I like my child to be around. Staff need re training and cars all need a good service. For the cost you would aspect a little better.
Would recommend the actually drive staff seems nice and son loved it but organisers I wouldn’t. to have our photos and the owner is complaining about staff and seems very annoyed (angry) not something I like my child to be around. Staff need re training and cars all need a good service. For the cost you would aspect a little better.
Would recommend the actually drive staff seems nice and son loved it but organisers I wouldn’t.

Very Helpful, got my query sorted very quickly.

Great customer service, super helpful and friendly :-)

I had a problem booking online with my vouchers, but Beth was extremely helpful in getting it sorted out for me.

I spoke with Alison who was absolutely lovely from the start to finish of our conversation Alison has excellent customer skills and it was a real pleasure to book the experience with her thank you

THIS REALLY IS HOW AN EFFECTIVE HELPLINE SHOULD PERFORM.
CONGRATULATIONS AND THANKS.

Excellent customer service

I made the booking by phone. I was assisted by Alison. She was amazing. sorted through all the options and helped me out with some tricky questions i had. Looking forward to my Grandchidren having a fantastic day. Booked two GC on two experiences.

Good to speak to an efficient human rather than a chat-bot!

When i called to arrange the booking they were really friendly and helpful and were willing to answer any questions I had. Was nice to speak to a agent not a computer

Alison was absolutely brilliant in assisting me with booking a Supercar Driving Day for myself and my two sons. I have used Trackdays Limited a couple of times in the past and have always found them extremely helpful. Very much looking forward to the experience day in March.

I've been gifted a track days TVR experience voucher, track days no longer offer the experience and will not refund the voucher. Their suggestion is to pay them an extra £30 and book a different experience. They have taken payment for services but cannot fulfil their agreement. Buying a voucher from them was a mistake, it's a lot of money for a worthless print at home piece of paper.

A friend had bought me a trackdays experience. Turned up there in rain lots of cars going around track they go faster past my house with less congestion.

Despite considerable cost incurred by friend in purchasing this, it appears your not insured again collision another cost £39. Was told would be liable for £5000 cost in the event of an accident. Another rip off Britain company.

Asked if I had a driving licence when I reached for it stated OK I don't need to see it. Concerns me greatly that this is gross neglect under health and safety. Also race track regulations.
Before you buy a trackday think about the hidden costs. Including your health and safety. Who knows what licences the people in that track have. Suspended with no checks they are putting peoples lives at risk due to negligence.

I can feel a complaint to health and safety coming their way

As you can see from their reply your health and safeguarding doesn't matter. I have reported to HSE and also trading standards.

Absolutely wonderful customer service - so helpful and patient, really lovely ladies. We've yet to have the experience day but honestly are looking forward to it all the more having spoken to the lovely team there :-)