Traditional Beams Reviews 

I did not know that window beams even existed before I saw someone showing theirs on Instagram. I found Traditional Beams tagged in the post. I checked out their website, which I found easy to navigate, and I was hooked.

I did look online to see if there were other companies out there. Yes there are, but the reviews were not complimentary, unlike the reviews Traditional Beams had.

The ordering process was easy and the updates from then were informative and useful.

When the beams arrived, they literally took my breath away. They are so beautiful. Now this may sound silly, but they are proper solid chunks of wood. I love the natural look of them and was thrilled when one of the ones the beams I got had a beautiful knot in the wood.

The instructions to hang them were spot on. They have made such a difference to not only my windows but the whole room.

I can not recommend enough. You need these in your life! I will certainly be ordering more!

We have purchased two beams from this company and they are superb quality. Have really made both our fire places look original.

At the outset we ordered a butchers block style oak worktop, because of this style we were informed by Traditional Beams they normally outsource this to another company specialising in this method of construction.
When it arrived we were extremely disappointed, it arrived soaking wet totally unfinished, not sanded, not oiled and totally the wrong size.
As you could imagine our first port of call was with Traditional Beams, they took up the case with the manufacturer who washed their hands of the situation.
Up steps David from Traditional Beams who explained he would rather have a satisfied customer at his own expense, a trait which I think is rarely seen these days.
We reordered, this time with a full stave worktop because we knew they were made in house and from then on we were super confident we would not be disappointed. We did have to wait due to the workload demand but hey presto the worktop arrived yesterday, absolutely lovely and a perfect fit for the sizes we had templated.
Well worth the wait and old traditional values at heart.
Many thanks, Archie and Susan.

First beam was delivered late, was beautiful but had what clearly looked (to me) as brush marks (going against the wood grain, very defined lines of darker/lighter patches). Emailed the customer services with photos and they eventually agreed to replace with a second beam free of charge, ok great.

Second beam arrived with a large black line down the front, very very visible. Looked like marker pen or something?Not sure how it was packed and delivered like it.
Tried to wipe it off with my sleeve but that wiped the varnish off (wasn't expecting the varnish to still be wet?!) so I ended up with a white patch on the beam. However I didn't contact the company about this as I made such a fuss about the first one I couldn't be bothered about the second! So we bought some varnish and redid ourselves, and it looks great now.

Customer service I would say is good, as they did replace the first beam even though they insist it was natural wood colour variation. Quality controls perhaps a bit dubious.

Excellent product, very responsive and helpful support staff. Clear communication and swift delivery.

Second beam we have bought and both are beautiful 😍

Communication was fantastic, I asked lots of questions regarding to the specific product I wanted.
Nothing was too much trouble!

Order arrived very well wrapped.

Looks amazing and just what I wanted 😊

Will 100% recommend and will use again.

Items exactly as described, delivery spot on, Items packaged really well, 100% service and would not hesitate to recommend them 👍

First time using this company and I am so pleased with my mantel it’s stunning, delivery was as expected, communication was good. 5* all round

The product is better than expected and well worth the expense. The packaging was good. The telephone and email interaction was second to none.
Over all totally pleased with our order.

This would have been a glowing 5 star review had it not been for misleading measurement information on the website.

The positives: My order was acknowledged in a very friendly manner and then I was updated when my order had entered production. I was kept informed about delivery and delivery was made exactly when expected.
The shelves are absolutely brilliant, really high quality, heavy weight and are stained beautifully.

The negative and the reason for 3 stars instead of 5: I was expecting the depth to be 22cm. One shelf was 22.6 cm and the other 22.5 cm. Grumbling about the 6mm and 5mm difference may seem pedantic but for my project the extra depth was really problematic for me. The website warned the length was approximate which is fine but there was no mention of any potential deviation to the depth so I was expecting the depth to be bang on. I decided to avoid the hassle of returning the shelves
and borrowed a neighbor's wood planer to achieve the necessary depth. The inevitable mess that comes with that job was a total pain in the bottom, frankly.

David was great. Worktops amazing quality!

I’ve just hung my gorgeous beam in our kitchen and wanted to come and leave a quick review for the wonderful quality of the product, and the quick and efficient experience I received from start to finish. The beam came with all relevant fixings and it was very simple to install. The wood is beautifully shaped to look aged, and the finish is exactly as I hoped. A very well crafted and quality product. I received my order very quickly, within the advised delivery window. I also received progress updates from the team. Highly recommend!

I have purchased about 20 floating shelves from Traditional Beams over the last three years. I have found the ordering procedure easy and on occasions when I have asked for a bespoke service the staff have always been very helpfully and efficient

The shelves have a good quality finish, easy to fit and easy to maintain.

First class product from a first class company

Thank you

Could not recommend this company enough.
Having ordered my beam to the swift arrival they couldn’t be more helpful ,above and beyond any company I have dealt with before.👌🏼👌🏼

Absolutely love my solid oak shelves – they finish off the room perfectly! The quality of the timber and craftsmanship is outstanding. Carly and Catherine were incredibly helpful in guiding me through my colour choice. I was kept up to date throughout – from when my shelves entered production to when they were dispatched.

There was a bit of a wait, but that’s totally expected for handmade, made-to-order pieces crafted with such care. I’ve had so many compliments already! Can’t wait to start on the next room – I’ll definitely be using TB again!

Excellent service. Great communication. Very happy with the beam and quality. Highly recommend. Thank you Kelly

This review is about the Wooden Bed Company which is a subisduary of Traditional Beams that offers the handmade beds.
Utterly useless company – avoid at all costs!!!!
I ordered a king-size bed frame on 21st August, choosing 5th September as my delivery date. Other than the initial order confirmation, I heard nothing further—no updates, no tracking, no timeframe.
On the evening of the 4th, I emailed asking for delivery details. Receiving no reply, I phoned first thing on the 5th. I was then told my bed was not being delivered at all—in fact, it was still in production.
I explained that I had just moved house, had no bed, and was currently sleeping on a sofa bed at my mum’s. They promised it would be ready by the following Tuesday and delivered Wednesday instead. I pointed out that I had already arranged and paid someone to assemble it on the 5th, and asked the company to cover the cost (£125) of rearranging. They refused, claiming it was due to a “website glitch” that allowed me to book a delivery date in the first place. I pointed out this was their error, not mine.
I was then passed to a man called Dave, who was utterly unhelpful. His only “gesture of goodwill” was to offer half the assembly cost, despite the entire issue being their fault. He also informed me that delivery and assembly could be delayed for up to 4-5 more days.
When I told him this was a disgraceful shit show of customer service and said I would reflect it in my review, he simply cancelled my order without discussion and refunded me—like a petulant child, citing that he couldn't deal with the abuse????? The only swear word was Shitshow and yes I had a cross voice, this was clearly too much for the delicate flower!!! Why this 'man' is in a customer facing role beggars belief as his delicate sensibilities and inability to cope with issue clearly overwhelm him!

This company is awful: dreadful communication throughout the process, incompetent overly sensitive staff, zero accountability, and appalling customer service. Do not waste your time or money here.

UPDATE - in reply to the company response below. As I stated in my review, there was no abuse toward your employee!!! Was I cross? yes! and rightly so!! There was no swearing at him and personal insults towards him in anyway!! I said the company customer service was a 'shitshow' - which it is!!!!! The female staff member who i first dealt with handled everything professionally and correctly and if she had continued to handle the case, then it would have been resolved! The delicate sensibiities and unhelpfulness of the 'male' staff member made the situation much worse and he was obviously unable to cope with the role he was in!! Crying wolf on abuse says all you should need to know about his character!! What a shame you treat customers this way! I hope people have the good sense to buy their beds elsewhere.

Ordered a beam from here for our fire place, really good experience. Staff were lovely and helpful and the quality of the beam is fantastic and looks great. Would highly recommend and we will definitely be a return customer.

Excellent quality worktops and window beams. Very pleased. Highly recommended.