transcriptionstaff.com Reviews 

168
TrustScore 3 uit 5

3,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The best platform I know, quality staff, payment good except they need to increase to be $1 per minute.

Beoordeeld met 1 van de 5 sterren

I have worked on this platform as a proofreader since march 2025 till mid april 2026. The platform has been a great platfor to learn and develop legal and general transcription and closed captioning s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The experience is not bad. The comments on my tasks are reasonable and their targets are achievable. The support staff are always there to assist. I haven't experienced the negative stuff that others... Toon meer

Beoordeeld met 3 van de 5 sterren

I applied for an account on May. After submitting the given test, I received a notification test indicating that I'll receive an email within four business day's. Since then, I've got no response... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

Welcome to the official review site for TranscriptionStaff.com. We value open communication and candid feedback from our freelancer community. Remember, there are no shortcuts here. Our zero-tolerance policy rewards quality work and deters fraudulent practices. Any attempts to cheat will result in immediate account termination. Uphold our standards, and you'll receive fair compensation.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

168 reviews

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3,1

Alle reviews

(168)

12 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

The site is above avarage

The site is above avarage. I most likely like the fact that their payment is always on time and reliable. The only problem is a tried login into my account but it can't seem to log me in.

25 juli 2023
Beoordeeld met 4 van de 5 sterren

Transcription quality feedback

The company needs to do a better job in showing transcribers where they have gone wrong after submitting their completed work so that beginners can become better. After submitting work and it is rated, whether rejected or accepted, the transcriber/proofreader should be able to see the final work with clear indications to where they went wrong. I think this will greatly increase the company's work quality and help their staff team grow. This especially applies to non-verbatim transcripts. The transcription format guide is unclear about which filler words to remove, and whether false starts or incomplete sentences should be edited out of non-verbatim work. All these would be incredibly helpful to know because as I said the company's rules are unclear about this and new transcribers would especially benefit from seeing how the more experienced staff members are proofreading the work these transcribers submit. I'd be quite grateful if the company were to consider this review.

18 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

EXCELLENT WORKFORCE

Working as a transcriber at Transcription Staff has been the best so far. If you talk about the availability of jobs, easy and fast customer service, the best working environment, and weekly pay. Transcription Staff is the best platform I recommend if you're looking to advance your Transcription Experience.

Take a note though. You have to be conversant with the language in the files. Easier said than done, you have to produce the best transcripts to manage even a 4-star rating. The rating standards are so high compared to other transcription sites. Be careful when submitting your transcripts because, with low accuracy, it's as well as signing your own retirement plan. The prompt response to queries from the team makes me give them a 5-star rating. As transcribers, we are even allowed to make recommendations to the team.

I am looking forward to a better working relationship with the entire team.

22 juni 2023
Beoordeeld met 5 van de 5 sterren

Promoted so fast. Paid so well.

I found this company at my lowest and most desperate time. I applied, did well on my assessment, and got accepted so quickly. The onboarding was easy and the support was accommodating. I got promoted to becoming a Proofreader in less than a month because of my score and work quality. The pay was consistent and fair.

22 juli 2023
Beoordeeld met 4 van de 5 sterren

Best company ever

I like that the policies are easy to comprehend, they provided examples for guide. I love that the company entrust me with this job, It is a great opportunity that I can work from home. I really appreciate that they have a 24/7 very nice chat support people. I like that I have the opportunity to choose a job that I can work with the accuracy and return the job if I'm having hard time transcribing.

22 juli 2023
Beoordeeld met 1 van de 5 sterren

would give 0 if it was available..

would give 0 if it was available... These people would close an account without paying and without any evidence.

3 juli 2023
Logo transcriptionstaff.com

Antwoord van transcriptionstaff.com

Regrettably, we've had to close an account due to the freelancer's attempt to cheat our system by submitting work transcribed by AI. No individual has ever succeeded in bypassing our robust security mechanisms. We take pride in the meticulous measures we employ to ensure the authenticity and quality of work. This includes manual inspection of each submission, as well as verification through our advanced AI detector.

Beoordeeld met 3 van de 5 sterren

Can be a good site

How they terminated my account without investigation on the account like if i was making the same mistake daily or knowingly.

21 juli 2023
Logo transcriptionstaff.com

Antwoord van transcriptionstaff.com

We maintain a strict policy regarding the submission of incomplete files. The freelancer claimed that due to an issue with his phone, all 3 confirmation boxes were automatically checked, resulting in an unintentional submission on his behalf. Regrettably, irrespective of the reason, we cannot accept incomplete files. When such a case is detected, the account is immediately deleted and blacklisted, as per our standard protocol. This policy is clearly outlined in our guidelines.

Beoordeeld met 2 van de 5 sterren

Scamming freelancers with a weird AI QC

They have a weird AI quality checker instead of human QC's. They guarantee an 80% pay if you remove at least 85% of the errors. This is not the case. The 80% pay is just a fallacy. I have 5 jobs that were rejected by the AI QC and are pending to be paid. I've paid for the Internet and used my time and effort only for a silly AI to pretend to be smarter than a human. This is the first company I've met that changes the speakers' speeches to be grammatically correct.

15 juli 2023
Logo transcriptionstaff.com

Antwoord van transcriptionstaff.com

Proofreading requires meticulous attention to detail. The guide explicitly states, in red, that we guarantee payment for up to 25% of rejected jobs.

Our average rejection rate is around 15%. Falling below this standard indicates that proofreading may not be the right job for you. Our primary aim is to deliver top-quality work to our clients. We are interested in collaborating only with the best in the industry, and we make no apologies for our stringent standards.

You can review our Quality Check & Payment Guarantee Policies again at http://www.transcriptionstaff.com/aiqualitycheck.pdf. To quote from our policy: "To support your ongoing growth and development, we have implemented a system that allows for up to 25% of transcriptions to be revised."

After reviewing your account, we've noticed that you excel at transcribing but not at proofreading. We suggest that you focus on your strength and stick to transcribing only.

Beoordeeld met 5 van de 5 sterren

Great Feedback

It's great working at Transcriptionstaff because there's always such helpful feedback with the work. If there are any errors in my work, I always receive detailed advice and encouragement on ways to improve my work. And the people behind the TranscriptionStaff were very helpful and polite to answer our questions about the instructions.

21 juni 2023
Beoordeeld met 4 van de 5 sterren

One of the best features is their Help Center.

One of the best features of their service is how quick and responsive their Help Center is. This is very important as you're always on a deadline and if you have questions, you need a quick answer. And their answers are so far very informative and helpful.

I wish their QA comments would be more consistently specific though. It's great to have more detailed feedback (with examples and not just broad categories), especially if the work was rejected. This can help the transcriber be more mindful of their next work, keeping their previous error/s in mind.

20 juli 2023
Beoordeeld met 4 van de 5 sterren

review

transriber can gain insigjts from files of diverse topics so that transcription also becomes a learning process.

20 juli 2023
Beoordeeld met 4 van de 5 sterren

Challenging Fun Task

This is challenging but fun work for me. The work is not easy, as I need to push the headphones into my ears sometimes. Challenging but a cool experience. I am familiar with this kind of task as I was a QA for tech calls before, but not in a very intense manner because I do more of the reporting side. Maybe you guys need to improve your dashboard. Especially the payment report. Or maybe I am not looking at the right window, but yes, the dashboard needs improvement.

21 juli 2023
Beoordeeld met 5 van de 5 sterren

Although the pay is low

Although the pay is low, but as beginner I learned so many things from the transcriptions. If only I don't have a full time job then I could spend ample time for this to learn more. Thank you for the opportunity.

20 juli 2023
Beoordeeld met 2 van de 5 sterren

May the payment for transcribers be more competitive.

With the amount of time spent to create a good quality transcription, it would be more fulfilling and satisfying if the amount paid to transcribers become more competitive. Because compared to other transcribing company, TranscriptionStaff pays relatively lower if not one of the lowest.

20 juli 2023
Logo transcriptionstaff.com

Antwoord van transcriptionstaff.com

At TranscriptionStaff, we strive to offer competitive pay in line with market rates.

A 30% bonus is awarded to staff who complete more than 30 credits in a week. We also offer generous bonuses for challenging or urgent files.

Our pay scale is designed with expertise in mind - more complex files that demand experienced transcribers are paid higher, while simpler tasks, suitable for less experienced transcribers, are scaled down accordingly. We firmly believe that the skill and experience of a transcriber should be directly reflected in their compensation.

Beoordeeld met 4 van de 5 sterren

Good

Personally, I had a good experience so far. I like how the process is simple, direct, and not that complicated in almost all aspects. Moreover, they are also responsive to any concerns I have raised and they're also willing to improve any work conditions through updating the existing policies and guidelines.

20 juli 2023

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