Dear companies, institutions, please don't work with TransferMate. I received an email from them, stating that an institute is sending my money back, and they will transfer it back to the account it... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out i... Toon meer
Bedrijf heeft geantwoord
Over the years, I have used TransferMate for many transactions overseas and their back up and service has always been first class. On occasions, things go astray when dealing with developing countries... Toon meer
Bedrijf heeft geantwoord
Dilyana was very helpful. Paying USDs in to an overseas account was causing me a problem. Turns out that the beneficiary I created had self automated to the currency of the country. I was very frus... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Contactgegevens
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Ierland
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
4,2
Goed
470 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great team Thank you so much
28 augustus 2025
Review zonder uitnodiging
Antwoord van TransferMate
Dear Izzedin,
Thank you so much for the 5-star review. We're thrilled to hear you had a great experience with our team. We're always here if you need anything else.
TM Customer Support
Antwoord van TransferMate
Hi Hassan,
Thank you so much for the 5-star review. We're thrilled to hear that you had the best experience — that's exactly what we strive for. If you ever need anything in the future, don’t hesitate to reach out.
TM Customer Support
Antwoord van TransferMate
Dear 誉泷 梁,
Thank you so much for taking the time to leave us a 5-star rating. We’re so pleased to hear you had a positive experience with our live chat support. Our team works hard to provide fast, helpful, and friendly service. We're always here if you need anything else!
TM Customer Support
Antwoord van TransferMate
Dear Ruotong,
Thanks so much for taking the time to leave us a 5-star review. We’re thrilled to hear you were happy with our quick response and support. Providing a fast, helpful service is something we truly care about, so your feedback means a lot. If you ever need assistance again, don’t hesitate to reach out — we’re always here to help!
TM Customer Support
Very satisfied!
Hannah was extremely helpful in answering my questions clearly and thoroughly. One of the better experiences I have had with online chats.
11 augustus 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi Jeffrey,
Thanks so much for taking the time to leave us a 5-star review. We're thrilled to hear that you had a great experience with Hannah from our Customer Service team. Our team is always here to help in real time, and it's wonderful to know that we were able to answer your questions clearly and thoroughly. If you ever need anything else, we're just a message away!
TM Customer Support
First time user and was having trouble…
First time user and was having trouble figuring things out. Got on a quick chat with Marie and she was so helpful and explained everything clearly. She resolved the issue I was having - THANK YOU!
6 augustus 2025
Review zonder uitnodiging
Antwoord van TransferMate
Dear MNG,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
After I made a payment which they…
After I made a payment which they received almost instantly, they took almost three weeks to confirm the payment with much pressure from me.
8 juli 2025
Review zonder uitnodiging
Antwoord van TransferMate
Dear Mackiver Gabriel,
As a regulated entity, TransferMate follows strict regulations and laws set out by local and governing bodies. Despite our best efforts to process payments immediately, some payments may have a longer processing time for a specific reason. In your case, this specific reason was because, as highlighted on our payment instructions, if a payment is made from a company account, additional information may be required, which will result in longer processing times.
We do apologise for any inconvenience caused.
TM Customer Support
Dilyana was extremely helpful in…
Dilyana was extremely helpful in answering my query about documents needed for verification.
31 juli 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi Conor,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Friendly Support, But 8 Business Days for a Transfer Is Not Acceptable
I used TransferMate as part of my blocked account extension process through Fintiba. The customer support agents were friendly and responsive, and I appreciate that they always replied when I reached out.
However, the overall experience was frustrating.
It took 8 full business days for my transfer to be processed — which, under no circumstance, can be considered acceptable for a standard international payment in 2025.
While support was polite, their responses were often vague and contradictory — one day I was told the money had been received, the next day that it was still being processed. It left me with zero confidence in what was actually happening behind the scenes.
This delay put my residence permit and legal status at risk, and despite my efforts to follow all instructions perfectly, the slowness of the process made it extremely stressful.
I appreciate the professionalism of the support team — but TransferMate seriously needs to improve the speed and transparency of its internal operations.
21 juli 2025
Review zonder uitnodiging
Antwoord van TransferMate
Dear Berk,
Thank you for taking the time to leave a review. We're really glad to hear that you were happy with the customer service you received—that means a lot to us!
Upon further investigation regarding your payment, your funds were processed as soon as they became available to TransferMate. Certain internal processing times and steps must be followed before payments can be processed. Despite our best efforts to process all transactions promptly, these internal processes must be followed before transactions can be processed.
We do apologise for any inconvenience caused.
TM Customer Support
Antwoord van TransferMate
Hi Wonbeen,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Got help with my issue in no time
Got help with my issue in no time! :)
22 juli 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi Sharvari,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Hi we have been dealing with…
Hi we have been dealing with Transfermate for some time.
We find them friendly, efficient and very helpful.
Highly recommend.
Brian BM Packaging Galway
16 juli 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi Brian,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Customer support
I was having lots of confusion for payment process. Once i connected with customer support it became so easy and smooth. Special thanks to Dimitar Panayotov for helping me.
23 juni 2025
Review zonder uitnodiging
Antwoord van TransferMate
Dear Xd,
Thank you for your wonderful feedback. Your comment about the payment process is noted—we’re always looking to enhance our service and appreciate your input. We hope to welcome you back soon for an even better experience.
TM Customer Support
Excellent As Always
I have used Transfermate for many years now and have always found them to going above and beyond for the customers. They constantly advise promptly when I have any issues and I would definitely not use any other company for my payments - Thank You Transfermate
6 juni 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi Sharon,
At TrasferMate, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thanks so much for taking the time to leave us a 5 star rating.
TM Customer Support
Ciara was so helpful!
I struggled to get a payment sent correctly (my error) and Ciara helped me every step of the way. She's always so helpful and approachable whenever I have needed help. An absolute star!
3 juni 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi Jo,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Quick and helpful
Quick and helpful! Was chatting from Finland and got help in less than 1min. Wanted to be sure my payment is right before transferring it. After a chat with Hannah fron transfermate i was confident to transfer my payment 💞🪽 everything 10/10
2 juni 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi Maija,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Support helped but may have had inaccurate info
After I made a mistake in selecting the payment method, customer support helped me to create a new payment registration. However, the agent seemed to provide some incorrect information; e.g. they said that CAD could only be paid via wire transfer but the selection page for payment options included other methods including payment by card.
25 mei 2025
Review zonder uitnodiging
Antwoord van TransferMate
Dear JL,
Thank you for sharing your feedback. We're sorry to hear that your experience with us didn’t meet your expectations.
At TransferMate, we work hard to provide excellent service and we regret that we fell short in your case.
We do apologise again for any inconvenience caused.
TM Customer Support
Antwoord van TransferMate
Hi Mukesh,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
Great Service!
Clear communication of needed documentation and of options for payment. I was able to speak with an agent in real time to receive additional answers that I had. Also the wire transfer cost is the best option for payment and is quickly processed.
16 mei 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi Krystina,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Dimitar was extremely helpful
Dimitar was extremely helpful in getting me across to the right link to transfer my payment for the University. The response was immediate and gave me the right solution very timely.
15 mei 2025
Review zonder uitnodiging
Antwoord van TransferMate
Hi lavaniya,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
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