TransUnion UK Reviews 

Shame i cant give zero
60 emails in , raising multiple disputes for each error and still have someone else's poor credit history attached to my information and they will not remove it.

Quickly and professionally resolved a problem with my credit rating. Communication has been great and very personable.

I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps lessen the heavy load of stress I have since discovering the fraud.

If I could give zero I would. Basically my council took me off the electoral
Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and when I forwarded all the evidence to these people they said ‘you were registered from April 2026 (which was the time I got myself back on because the council MADE A MISTAKE) and said case closed. So they didn’t actually do anything at all. Absolute waste of space.

Needed to add a NOC to my credit report. Customer service rep was experienced, knowledgeable, and swift to help me. My NOC was added in a jiffy. Very pleased

Very helpful with the advice given and very prompt to reply.
Veey happy with the service I received

A clear understanding and helpful explanation for my case by trans unions receptionists,.
She was very patient and made sure to understand my issues and then she instructed me to the right path.

How can be Credit check agency serious, when I found in my credit check report fake address, which is there one year. I have nothing common with that address I never been in Glasgow. When I contacted the Trans Union, they just lied to me. They said the address is removed. Unfortunately the address is still showing on my credit check report. I checked that today morning. How the Financial companies can trust and believe they received correct informations, when agency making the fraud!!! Of course they keeping ignoring all my emails correspondence. How we believe and trusting the lies !!!???
Maybe they will start talking me serious after this feedback.

All the info you hold on me is wrong , out of date and some just same bullsh1t , that credit leechecs use.

have filed complanits and that when down a black hole hate that my name is attached to you ..... with experian and Equifax I have a perfect high score but with you dumb asses its on fair!!
Be told to summit evidence to support reasons why ...... GFY why should I have todo anything its up to you to gather the correct information FCA will be getting a letter go complaint to add to your already p1ss poor performance....

I am unable to access my online report due to incorrect details, when I ask them what the issue is and supply them with all my identification they still refuse to tell me what the problem is. And then, when they send me my paper copy, everything is correct?! Transunion are shockingly poor, and to think they are a credit reference agency is just appalling. I am trying to apply for a mortgage and they need my Transunion credit report, the fact I have to supply it as a physical paper document and not online is just embarrassing and is causing my application to take much longer than it should.

EDIT 26/07/26 - Since my review, Victoria from TrustPilot got in touch and has investigated my issue and resolved this for me and I can now access my report in full. Why it took a negative review for this to be sorted is madness; however I am very grateful to Victoria for her help and support. Increased to 3 stars for her help, but still awful service prior to this.

would be less, asked them twice now what to do when a family member dies to make sure their credit file is marked appropriately. Get a standard response now twice, with nothing to do with handling a death for a credit file. Customer services doing not even the basics

I was told I would receive my credit file within 7 working days and it is now 10 days and still nothing I emailed them and still no reply

This company is driving me insane. They say I don't have a credit card when I do - I got the credit card 6 months ago now in order to improve my score, but my report still says I don't have one. When I try to dispute the incorrect information, I just get pointless rambling replies telling me things like how to check my credit report or that accounts less than 8 weeks old may not show up - absolutely nothing relevant to the dispute I raised. I assume they're written by AI, which feels like a massive F you to consumers with a genuine issue they need to resolve. This back and forth has been going on for weeks now and is a colossal waste of my time. Transunion are the credit reporting agency used by my mortgage provider and I need their information to be accurate. Awful company.

It feels like I'm talking to a robot on the email. Their website is confusing, and they didn't even answer my question why my credit score went down so much, as well as giving me a non-answer.

I would give a zero

I have only given 1 star because there is no means on Trust Pilot to give minus 1 star. I have tried for weeks/months to have simple updates on my credit report done, in respect of multiple settled accounts. I have had the companies involved issue me correspondence to send to TransUnion and I have had those companies contact TransUnion directly to confirm the account settlements, and they have verified to me that they have contacted TransUnion to request that that he relevant adjustments be made multiple times. I have send more than 25 emails, with all conclusive documents, but generic AI responses are all that I have had. There is no phone contact and no means to contact any human for assistance. Credit agencies can have a massively adverse influence on human peoples lives. Their service cannot be left to AI bots. This is unacceptable, immoral and disgraceful..

Fantastic, I had some issues with my credit file and they investigated it and resolved it in less than 5 days. Great communication 10/10

It was very efficient, understanding and helpful. Procedure to follow was sent easy to understand.

I cant do a credit lock as I have a free account but I needed a security password as my data had been breached. Customer Services communicated well with me and applied the appropriate password so no-one can request my details for a hard check without it, which scammers might do for identity theft, mortgage etc. Very comforting.

What a lousy service. Raise a dispute, empty, raise a dispute, empty, raise a dispute, empty.