Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Once again TransUnion fail to deliver on their commitments. A perfectly simple request for a hard copy of my Credit File ignored. 3 weeks before even an acknowledgement and then a 7 working day promis... Toon meer
I recently dealt with TransUnion regarding an issue on my credit file, and I was genuinely impressed with how smooth the whole process was. Their team responded quickly, explained everything in plai... Toon meer
Bedrijf heeft geantwoord
Can’t access my information despite providing correct details. Not allowed to be told why I can’t access information. Seems like it’s just an excuse for external companies to drop our credit score and... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Contactgegevens
One Park Lane, LS3 1EP, Leeds, Verenigd Koninkrijk
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2,8
Gemiddeld
618 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Useless and stupid
What a lousy service. Raise a dispute, empty, raise a dispute, empty, raise a dispute, empty.
13 juni 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Li,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
This was a free service
This was a free service. I had a querie in as why my credit card company had cut my credit drastically. I was asked to contact this company, the call handler was very good. They sent me a link to check my credit status(still free). I found out the problem and have raised an issue and this has a 28 day investigation. You get to see if anything is wrong in your credit history and any application you are unsure of(fraud), etc etc. Full marks.
12 juni 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Hugh,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Time
Time - you do checks every 7 days but do not update information you hold. Takes weeks to update the information you have, whilst people are unable to use their credit rating promptly an fairly!
5 juni 2026
Antwoord van TransUnion UK
Hi Lena,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Antwoord van TransUnion UK
Hi Igor,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Had a issue with a past financial…
Had a issue with a past financial associate that I was no longer associated with and needed them removed from my file this was all sorted for me with out any issues
4 juni 2026
Antwoord van TransUnion UK
Hi Christopher,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Helpful service
4 juni 2026
Antwoord van TransUnion UK
Hi Catherine,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Efficient and helpful response.
Lindiwe at Consumer Services dealt with my request very efficiently and promptly. Lindiwe gave clear and helpful information and my request was resolved very quickly.
10 juni 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Was straight to the point
10 juni 2026
Review zonder uitnodiging
Antwoord van TransUnion UK
Hi Ali,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Antwoord van TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
I contacted TransUnion about a dispute would recommend
I contacted TransUnion because a company did a credit check on my card, I had no dealing with the company only to get a quote for car insurance which decided not to use.
TransUnion investigated my issue and kept me informed all the way, my dispute was agreed and taken off my credit report.
I would recommend Trans Union to anyone with a with a company.
28 mei 2026
Antwoord van TransUnion UK
Hi Diane,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Antwoord van TransUnion UK
Hi Jessica,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Resolved my issue quickly and without…
Resolved my issue quickly and without chasing for additional information
5 juni 2026
Antwoord van TransUnion UK
Hi Joanne
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Antwoord van TransUnion UK
Hi Annie,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Succsessful Challenge to Wrong Detail
You checked my submission and very quickly confirmed my challenge was correct. Promptly removing the detail to my satisfaction
4 juni 2026
Antwoord van TransUnion UK
Hi Alan
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Had a query which was handled very…
Had a query which was handled very quickly vert good service
4 juni 2026
Antwoord van TransUnion UK
Hi Allie,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very easy to report and very prompt…
Very easy to report and very prompt response . Brilliant !!
4 juni 2026
Antwoord van TransUnion UK
Hi Saleem,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
fast and responsive
29 mei 2026
Antwoord van TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Acted promptly of both occasions and…
Acted promptly of both occasions and informed my straight away either the results
29 mei 2026
Antwoord van TransUnion UK
Hi Jane,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
You helped resolved my issue thanks!
29 mei 2026
Antwoord van TransUnion UK
Hi Martina,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Great service
I had zero expectations that anything would happen after raising a dispute on some soft searches on my account, I was delighted when this was resolved quickly and efficiently.
28 mei 2026
Antwoord van TransUnion UK
Hi VG,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
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