Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Once again TransUnion fail to deliver on their commitments. A perfectly simple request for a hard copy of my Credit File ignored. 3 weeks before even an acknowledgement and then a 7 working day promis... Toon meer
I recently dealt with TransUnion regarding an issue on my credit file, and I was genuinely impressed with how smooth the whole process was. Their team responded quickly, explained everything in plai... Toon meer
Bedrijf heeft geantwoord
Can’t access my information despite providing correct details. Not allowed to be told why I can’t access information. Seems like it’s just an excuse for external companies to drop our credit score and... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Contactgegevens
One Park Lane, LS3 1EP, Leeds, Verenigd Koninkrijk
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2,8
Gemiddeld
618 reviews
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Antwoord van TransUnion UK
Hi David,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Antwoord van TransUnion UK
Hi Mark,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Antwoord van TransUnion UK
Hi Steve,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Dispute handled and corrected well…
Dispute handled and corrected well within the quoted 28 day timeframe
29 mei 2026
Antwoord van TransUnion UK
Hi Stuart,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
It was done speedily and professional
It was done speedily and professional. Removed a person i haven't had contact with for many years. Sterling service. Thank you.
29 mei 2026
Antwoord van TransUnion UK
Hi Dougie,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Quick and efficient service!
29 mei 2026
Antwoord van TransUnion UK
Hi Jeannette,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
The process was easy and quick
29 mei 2026
Antwoord van TransUnion UK
Hi Maria,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Contacted TransUnion as I had been…
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my details! After telling TransUnion about it,they investigated & agreed to delete all the searches that were done
28 mei 2026
Antwoord van TransUnion UK
Hi Mohammed,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Although my problem took a long time to…
Although my problem took a long time to sort out it was dealt with professionally
28 mei 2026
Antwoord van TransUnion UK
Hi Pamela,
Thank you for taking the time to leave your review.
We’re really sorry that it took longer than expected to resolve your issue, and we truly appreciate your patience throughout.
I’m pleased to hear that you felt the matter was handled professionally, even though the timescale wasn’t ideal.
Your feedback is very important to us and helps us continue to improve our service.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Thank you
Victoria
The worst agency compared to equifax and Experian
I have had to raise over 100 disputes. They are dealt with very badly. Some emails confirm the company I raised the dispute some don’t. I was given conflicting information by separate advisors which is worrying and my complaint about the matter has not been responded too. For an agency dealing with sensitive information Transunion has been the worst compared to equifax and Experian. Awful experience that is still going on. Absolutely no empathy with identity fraud and the conflicting information is seriously effecting my mental health. 0 points for service 0 points for administration. Simply awful
28 mei 2026
Antwoord van TransUnion UK
Hi Omid,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
I raised a case about an issue with my…
I raised a case about an issue with my credit score and within a couple of days the issues was resolved and my credit score back to normal
21 mei 2026
Antwoord van TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Antwoord van TransUnion UK
Hi Mike,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Transunion was very quick to respond
Transunion was very quick to respond, and to resolve the issue... There was good cumunication from them keeping me updated all the way through sorting the problem overall very good
20 mei 2026
Antwoord van TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
great info.
20 mei 2026
Antwoord van TransUnion UK
Hi Mr Fullbrook,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
The person I spoke to spoke clearly
The person I spoke to spoke clearly, helping me to understand the process, and my issues were quickly and efficiently dealt with.
26 mei 2026
Antwoord van TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Having completed my dispute the hard…
Having completed my dispute the hard search was swiftly deleted from my credit reference. Great job.
26 mei 2026
Antwoord van TransUnion UK
Hi Michael,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very prompt response.
22 mei 2026
Antwoord van TransUnion UK
Hi Mr Clark,,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
So efficient and effective thanks
22 mei 2026
Antwoord van TransUnion UK
Hi Paul,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Antwoord van TransUnion UK
Hi Anna,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Great experience and helpful advice.
21 mei 2026
Antwoord van TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
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