Travel Trolley Reviews 33.848

Norman was very helpful and patient, and he resolved my cancelled flight issue promptly.

I have used Travel Trolley a few times now and find it easy to use and find good deal.

Norman handled my query professionally and found some good deals for me.

Excellent service from Travel Trolley – they were incredibly helpful and supportive, even when I had to cancel my trip.

Absolute rip off when you try to change date or cancel ticket. The airline charge £110 but travel trolley want £220 and make you wait 6 weeks for refund. The customer service is shocking just put you on hold or disconnect you so starts again.

VERY BAD STAFF. RUDE STAFF . WHATEVER I ASK THEY SAY READ YOUR TICKET. THEY ARE BLANK. SILLY STAFF. NEVER GUIDED ME PROPERLY. mueed and rockey were the operators

Misleading confirmation, downgrade, and dishonest customer service

I had one of the worst booking experiences I’ve ever had with Travel Trolley.

I booked and paid in full for a direct Virgin Atlantic flight from London to Dubai. I received a clear confirmation email stating that my payment was received and my booking was “completed”, including full itinerary and airline reference.

Two days later, I was suddenly told that the flight was “not confirmed” and was offered a completely inferior alternative with Gulf Air involving a transit in Bahrain.

When I called customer service, they were extremely unhelpful and tried to blame me, claiming I had misunderstood the confirmation email, which is simply untrue. The email clearly states the booking was completed.

What makes this even worse is that the exact same Virgin Atlantic flight is still being sold on Skyscanner and other platforms, just at a higher price. So apparently the flight is “not available” for me, but available for new customers if they pay more.

This feels like classic bait and switch:
• Take full payment
• Send confirmation
• Then claim availability issues
• And push a downgrade or force a refund

This experience wasted my time, caused unnecessary stress, and completely destroyed my trust in this company. The lack of honesty and accountability from their customer service was shocking.

I strongly recommend avoiding Travel Trolley and booking directly with airlines or more reputable agencies.

What went right? We booked our direct flights via sky scanner only to be given alternative flights with a stop over. The company refused to give us a direct flight either with a different airline. Really unhelpful and aggressive on the phone when all we wanted to know was why the flights were changed when we received a confirmation email to say it was completed.

Tried travel trolly few times and they took money but never got confirmation email and always call to offer ticket with more money for same flight. Used Kayak /Expedia (other agents like Booking.com) and if seat not available they don't accept booking and not take payment.

Don't use this site as your money is gone from account with no ticket issued and have to call them to ask for refund. Better to choose other ticket agents.

We have figured out the 50/50 good/bad reviews.

DOUBLE CHECK THE NUMBER ENTERED IN YOUR PHONE AFTER CLICKING THE LINK OF THE TELEPHONE NUMBER.

We had been scammed after dealing with what we thougt was Travel trolly. This is because some hacker group has hacked Google so that when you click the telephone number 0208 under the travel trolly name, it enters an 0203 scam number instead. Without realising we called this and the scam process started (they took 900GBP and all details and passport numbers of my family). Basically, clicking the hacked link diverts you to the scammers, NOT travel trolly.

The surprising thing is, when we realised this, the number would change to a different scam number every few minutes (which would explain why there are such mixed reviews!), and eventually that phone link disappeared!! We took a video demonstrating this and some screen shots.

I would be very surprised and worried if Travel trolly did not know about this. If they don't, READ THIS REVIEW AND START THE PROCESS OF FINDING THESE CRIMINALS. MAKE IT PUBLIC THAT YOU HAVE BEEN HACKED, SO THAT PEOPLE KNOW NOT TO RING THE WRONG NUMBER AND TO BE MORE AWARE.

We have reported this now to Report fraud.police and to trading standards and will send an email to the REAL travel trolly detailing this.

I spoke to Norman who booked my family’s package holiday across 3 different bookings. He did this quickly and efficiently over the phone. The booking confirmation was sent within minutes. Travel trolley had the best quote and the most options regarding our holiday booking, and have found this to be the case on several occasions.

booked flights with travel trolley not used before received confirmation and 8 hours later I was informed by email the flights not available and would I like to go on another day . This was unacceptable, not even an apology . Oddly, flights with Virgin Atlantic were still available at the time i had booked. I am now waiting for a refund. I would never use again as booked train tickets and hotel based on this booking, the cost of booking flights later with alternative companies now increased this is not acceptable yet trolley can take payment directly but cant process a refund for 3 days. This has ruined my holiday.

Norman was super helpful as my travel plans kept changing but he kept in touch and kept checking in, exploring different options for me always and continuing to
Looking for the best deal for me
Thanks a million Norman
I’ll be sure to use travel trolley again, in fact i have used them since the 1990s when they were southall travel
Many thanks again

Absolute disgrace. Very very disappointed with the way the customer services is been provided . I’ve no worlds to explain how poorly they treat customers . I’ve booked flight with Travel Trolley and it was confirmed got the confirmation email too. Flying on 11/01/2026 and returning on 24/01/2026.
Just 2 days prior to my departure I recieved an email from their member or staff that scheduled flight is changed and gave me option to accept a late date flight . I straight away called the number been provided in email and got an answer someone from schedule change team . After waiting all day and no calls was made contacted customer services again and was told to wait and call back in morning next day . I did call next day first thing in morning and response was to wait and a member of team will contact but again no luck all day . Contacted customer services again later on and was told the team couldn’t be contacted and have to next morning so this dragged to 48 hours . Anyway after calling again and again no one from schedule change team called back and only the same flight change schedule was offered or a later day travel . My flight is in next 16 hours and I’m yet to be getting a confirmation .
Absolute disgrace ans disgusting customer service . Wouldn’t recommend to book with This shite organisation.

Appalling service. Following a cancelled flight, I was left without assistance and repeatedly told I would be called back. This never happened. The constant delays appeared deliberate and resulted in me missing any chance of arriving at my destination on time.

Cherry dealt with my case and demonstrated a complete lack of professionalism. I would not recommend this company.

I booked the wrong date (2026 instead of 2027) I have ADHD, and find computers difficult at times.I realised my mistake within 2 hours, called back to be told it’s £200 to change the date even though I’d paid £42pp to purchase changeable tickets .I didn’t think this was fair so requested to speak to a manager.i called back the next day to be told that I was going to lose £800 if I cancel and that new flights were going to cost hundreds too .i have spoke to numerous agents who all tell me different things .I am so upset and frustrated and am going to contact the ombudsman.Apparently the terms and conditions don’t allow for a mistake so I am to lose £1000.This is outrageous customer service and support!! It’s made me ill dealing with this

On Saturday, I spoke to Travel Trolley regarding adding a prepaid bag and was told this could be done. On Monday, I raised a formal complaint. Since then, I have received no response at all.

Earlier today, I was promised a call back within two hours — that call never came.

Travel Trolley confirmed that a bag could be added, yet nothing has been actioned. The airline said add a bag at the airport for a huge cost, which contradicts their policy ; however since that. the airline has been rude and completely unresponsive, leaving me stuck in the middle with no support or updates from Travel Trolley.

What should have been a simple request has turned into days of chasing, causing extreme stress and even arguments at home.

I need one prepaid bag added for Kevin Davis only (no other passengers).
Total cost: 80 KWD (40 KWD each way).

The lack of communication, ownership, and urgency is unacceptable. I urge the regulator to look into Travel Trolley’s treatment of its customers. I am genuinely shocked at how bad this experience has been, and I would not recommend Travel Trolley to anyone.

I booked a ticket through travel trolley and had an unfortunate incident where my daughter fell sick during the return leg on the last day of return. Mohit was brilliant in booking new tickets. stayed on the call with for almost 1.5 hours and booked the best possible fair return ticket. It was a pleasure to work with Mohit and will work with him again in the future

Unbelievable inflexible system. Not impressed. I’ve just lost a return ticket because I booked a BA return ticket from London to Berlin.
I had to go in an earlier date so booked a single flight a week earlier than my original booking. Now I can’t use the return part of that original booking. It’s outrageous!!