We asked to return 2 bags and we had the receipts and I sent the necessary photos and they made up some excuse that they could not refund the original payment. Terrible, terrible. We have bought so... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Overall happy with my purchase but FYI the Rodeo inspired bag is NOT real leather. It has a strong chemical smell that most certainly means it’s not real leather. The construction is overall good, but... Toon meer
My only disappointment about the bags i bought is that the straps are too short gir cross body so I had to purchase new straps otherwise they are a very nice product. All as described, well made in ge... Toon meer
Bedrijf heeft geantwoord
Overwhelmed happiness. Superb Customer Service. Their products are good qualities from craftsmanship to styles and prices are very reasonable. I purchased four (4) bags in total. Alto I had an issue i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"TRENDIESTY" -The Ultimate Hub for Trending Fashion- is your go-to online destination for top-notch clothing, fashion, and accessories, offering unbeatable deals on high-quality products.
Contactgegevens
Verenigd Koninkrijk
- customerservice@trendiesty.com
- trendiesty.com
3,4
Gemiddeld
87 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unsatisfied
I have not received 2 of 3 orders. Company provides tracking and good communication but still nothing.
7 augustus 2025
Antwoord van Trendiesty
Hi Lisa, we’re truly sorry for the hassle. Very rarely, carriers misroute or lose parcels. We guarantee delivery, so when we saw your two shipments hadn’t been updated for over two weeks, we treated them as likely lost and immediately prepared replacements to prevent further delay.
The new tracking details have been sent to you via email. Please check your inbox (and spam folder) for our update.
Thank you for your patience, and our apologies again for the delay. We’re monitoring the replacements closely until they’re in your hands.
Updated:
Hi Lisa, we truly appreciate your patience through all of this. The issue has now been completely resolved. Your replacement bags have been delivered safely.
Unfortunately, the first two parcels were lost or detained during transit, something that rarely happens but can be out of our hands. We did everything possible to make it right and are glad the replacements finally reached you.
We’d be grateful if you could update your review to reflect the outcome.
Thank you again for your understanding and for sticking with us through the process. 🖤
Customer service was excellent
Customer service was excellent. I ordered two purses and one came in the wrong color. When I showed Customer Service photos, they immediately sent out the correct color at no additional charge leaving me with a total of three purses after I purchased two. Very easy to do business with this company.
6 augustus 2025
Antwoord van Trendiesty
Hi Sherry
We’re so happy to read this. Thank you for sharing your experience! Sometimes things go off track, but we always do our best to make it right quickly and fairly. We’re glad the correct color reached you and that you got to keep the extra one as a gesture of goodwill.
Your kind words truly mean a lot to our team. Thank you for trusting us again. 🖤
Stinky with a rubbery feel
The bag is cute but has that distinct, chemical smell to it that took days to go away. Also the leather has a rubbery feel to it and is stretchy. I wish it didn’t feel that way.
21 juli 2025
Antwoord van Trendiesty
Thank you for sharing your honest feedback. We really appreciate it. That initial smell can sometimes occur because the bag is freshly treated and sealed for international shipping, but it always fades once aired out.
As for the texture, the leather we use is top-layer cowhide that’s been treated to remove imperfections and give it that smooth, flexible finish. It can feel slightly rubbery at first, but softens beautifully with use.
We’ll make sure to share your note with our production team so every detail keeps improving. 💛
Made the wrong a quick right!
I ordered a couple of bags from this site. I got the bags but not in perfect condition. one was missing a key ring holder that really is a big deal, I asked for the key ring to be sent to me, but was informed that the leather to make the bag was sold out, so they couldn't send me the missing key ring. the leather on this black bag doesn't feel like a great quality leather either. However, the leather on my other bag does feel like good quality leather. Both bags had a bunch of loose stitching that simply should have been trimmed in the quality control process. However, they made it right by letting me choose another bag and letting me keep the one that was missing parts for free. QA is a bit lacking obviously, but they made it worth the order at the end.
5 juli 2025
Antwoord van Trendiesty
Thank you so much for taking the time to share your detailed feedback. It really helps us improve. We’re truly sorry that one of your bags arrived incomplete and with a few stitching imperfections. While we’re glad we could make it right by letting you choose another bag and keep the first one, we understand it should have been perfect from the start.
Our production team has already been informed about the missing key ring and trimming issue; every small detail matters to us. We also appreciate your honesty about the difference in leather feel; some of our bags use slightly different finishes depending on the style, which can affect texture.
We’re grateful for your patience and understanding, and we’ll make sure your next experience with us is flawless. 💛
Bag is perfect
Bag is perfect! well made and true to original. Only the delivery let it down! waited to long as l was anxious to receive it!!!
4 juli 2025
Antwoord van Trendiesty
Hi Tracey, We’re so happy to hear that you love the bag and found it well-made and true to the original. That’s exactly what we aim for! ;) <3
We’re sorry the delivery took longer than expected and made you anxious while waiting. We understand how exciting it is to receive a new bag, and we’re working closely with our carriers to minimize these delays in the future.
Thank you for sharing your feedback — and for trusting us with your order. We hope this bag brings you lots of joy, and we’d be thrilled to assist with your next purchase when you’re ready.
Warm regards,
Great quality bags at excellent prices
Great quality bags at excellent prices. I was sceptical that they would look very cheap but a couple of friends were fooled into thinking they were the real thing. I have placed a second order for another bag
4 juli 2025
Antwoord van Trendiesty
Thank you so much for sharing your experience with us. It truly made our day! <3
We’re thrilled to know you’ve already placed a second order; that’s the best compliment we could receive. We can’t wait for you to enjoy your next bag just as much.
Your continued support means the world to us 💕
Not leather!
Regardless of your arguments to the contrary, this item was NOT leather! To state that the overpowering chemical/rubber smell is 'the leather fermenting in transit' is ludicrous. Your returns process is laborious and unreliable. Your promise of instant refund is untrue. Your claim that you could not refund due to issues on the account is odd in that it has only occurred with yourselves and no other company. Your claim that you informed me that you were unable to refund is an absolute lie. You did most definitely not do this. I have every email you have sent me. To cap it all I have now received excess charges on my account as the refund was not made and paypal inform me that you will not address the issue until January. Avoid this company like the plague! There is nothing about this to be constructive about!
30 juli 2025
Review zonder uitnodiging
Antwoord van Trendiesty
We’re very sorry to hear about your experience, and we’d like to clarify a few points.
Our return and refund process is transparent, and we operate warehouses in several countries to make returns as convenient as possible. In your case, we provided all return instructions by email and guided you through each step.
Unfortunately, we recently faced temporary restrictions with some payment providers (including PayPal) due to the type of luxury-inspired products we sell. This caused delays in issuing refunds, which we communicated to you. Your order has now been fully refunded, and those restrictions have been resolved.
Regarding your claim that the bag is not leather, we want to reassure you that all our bags are made from genuine leather, and we have laboratory certifications to prove this. The only non-leather material used is the lining, which, for some styles is made from high-quality vegan leather. This sometimes causes a slight odor when the bag is first opened, which fades with use.
We regret the inconvenience caused and are working hard to ensure that future orders and refunds are handled more quickly and smoothly.
Antwoord van Trendiesty
Thanks so much for the kind words! 💛 We appreciate you noticing the value.
We are Sorry, the delivery took longer than expected. We’re actively tightening our timelines with carriers to speed things up.
Enjoy your new bag, and thanks again for choosing Trendiesty!
Never received my purchase
9 juni 2025
Antwoord van Trendiesty
Hello Jane
According to the tracking information, your order was delivered on Friday, June 20, 2025, at 18:27 (GMT-06).
Please refer to the delivery confirmation using the tracking number that was provided to you via email. For privacy reasons, we are unable to share tracking details publicly here.
If you need assistance locating the tracking information, feel free to reach out and we’d be happy to help.
Thank you for your understanding!
Overwhelmed happiness
Overwhelmed happiness. Superb Customer Service. Their products are good qualities from craftsmanship to styles and prices are very reasonable. I purchased four (4) bags in total. Alto I had an issue in one bag, they resolved it in my satisfaction. They really went out of their way to satisfy my expectations.
13 juni 2025
Antwoord van Trendiesty
We’re truly happy to hear your sincere feedbackTeresita. It means a lot to us! It’s refreshing to see genuine appreciation, especially when there are so many fake reviews circulating from competitors. Thank you for trusting us and for your support!
Mini Kelly dupe leather handbag.
My only disappointment about the bags i bought is that the straps are too short gir cross body so I had to purchase new straps otherwise they are a very nice product. All as described, well made in genuine leather and they arrived in excellent condition despite poor packaging. The bags don't hold much but that's only to be expected due to their small size. A better dust bag would have been lovely however all in all they are perfect for a night out or special occasion. I am happy with my purchase.
5 juni 2025
Antwoord van Trendiesty
Thank you so much for your thoughtful feedback, Lorien. It really helps us improve, We’re glad you’re happy with the quality and design of the bags. We’ll definitely take your comments about strap length and dust bags into consideration for future improvements. We truly value your support!
Bags
Very happy with the bags I ordered so I than decided to order a few more bags to the collection!
4 juni 2025
Antwoord van Trendiesty
Thank you so much for your continued support, Jane. We truly appreciate having you as part of the Trendiesty family!
Borsa di plastica, non di pelle come descritto nel sito
Borsa di plastica e non di pelle come descritto nel sito
13 mei 2025
You sold me fake goods
You sold me fake goods, I bought what should have been top grain leather and what I received was plastic. You stopped responding as soon as I told you this!
Not only this, but I also never received what I ordered and got two completely different bags!
14 mei 2025
Antwoord van Trendiesty
Hi, We’re sorry you feel disappointed and would like to clear up some common misunderstandings about leather quality.
1. What “top-grain” really means.
Top-grain leather is made from the uppermost layer of the hide. To give it a smoother, more uniform finish, the surface is lightly sanded and then treated with a protective coating. That coating can feel “plasticky” to the touch, but it protects the leather from scratches and stains and is standard in high-end handbags.
2. Why simple tests can mislead.
Internet tips such as holding a lighter to the material or judging by smell aren’t reliable once leather has been professionally finished. Modern tanning and finishing processes (polyurethane coatings, pigments, or aniline dyes) change both the surface texture and scent, so genuine cowhide can sometimes be mistaken for synthetic material.
3. How to verify authenticity.
Look at the back (suede) side: Real cowhide will always show natural fiber structure, not a smooth woven fabric.
Check the grain pattern: Genuine leather has subtle, non-repeating pores and wrinkles.
Consult a professional: A local cobbler or leather-goods repair shop can confirm the hide type in minutes.
All Trendiesty bags advertised as leather are crafted from genuine cowhide—never PU or PVC imitations. We source both top-grain and “double-layer” (bonded top-plus-split) hides, which are clearly described in each product listing.
You can also learn more about leather grades and finishes in the “Materials” section of our blog.
P.S. Due to a high volume of emails, there may be a slight delay in our response times. Please rest assured that every inquiry is important to us, and our team is working hard to get back to everyone as quickly as possible. We appreciate your patience and understanding.
Thank you for giving us the chance to clarify. We stand behind the authenticity of our products and are here to help resolve any issues.
I bought the Balenciaga Rodeo in…
I bought the Balenciaga Rodeo in November. By May, the clasp had completely come away from the bag making it unwearable. This company says it is general wear and tear and won’t replace or refund. Be wary! I don’t believe that 6 months is a reasonable life for a bag. Do you? I wish I had spent a bit more and bought from a reputable company.
19 mei 2025
Review zonder uitnodiging
Antwoord van Trendiesty
Thank you for your feedback
Please note that we offer a 14-day window from the date of delivery to request any return or exchange, as stated in our return policy. The bag was delivered in perfect condition, and it’s possible that the damage occurred due to improper use or handling over time. Unfortunately, we cannot take responsibility for damage that occurs six months after receipt, as this falls outside the coverage of our policy and is generally considered normal wear and tear depending on usage.
We take great pride in the quality and craftsmanship of our bags, and the vast majority of our customers are extremely satisfied with their purchases, even after extended use.
We're always here to support our customers, but we kindly ask that concerns be raised within the outlined time frame so we can assist properly.
Beautiful !!!
Took a bit for delivery but it was worth it!!! its a beautiful bag well made!!!
8 mei 2025
Antwoord van Trendiesty
Thank you so much for your patience, Grethell! We're thrilled to hear it was worth the wait and that you’re happy with the quality of the bag. Enjoy styling it and we're here anytime you need something special again! 💕
Antwoord van Trendiesty
Thank you! We're so glad you love the bag — it means a lot to us. Enjoy it, and feel free to reach out anytime you need something new! 💖
I'm so impressed !
I'm so impressed! The size is perfect for everyday use, and it holds its shape beautifully. This is going to be my go-to summer bag
4 april 2025
Review zonder uitnodiging
Antwoord van Trendiesty
Thank you so much! We're thrilled to hear you're loving it.☀️👜 Enjoy every moment with your new favorite bag!
The stitching in the bag is coming…
The stitching in the bag is coming apart. I reached out to you I have not gotten a response on what is going to be done to resolve the issue. I intend to post this with pictures for others to see if this not resolved to my satisfaction.
13 april 2025
Antwoord van Trendiesty
(Updated) Hi there,
We're truly sorry to hear about the issue with your bag. If you haven't already, please reach out to our support team at customerservice@trendiesty.com and include clear pictures of the stitching issue. Kindly note that due to a high volume of inquiries, our team may take 48 to 72 hours to respond — but rest assured, we always take full responsibility for product quality and delivery, and we will make sure a fair resolution is provided.
We understand your frustration and are here to help. If you feel your concerns haven’t been addressed after that timeframe, you're absolutely free to share your experience publicly. We appreciate your patience and the opportunity to make this right.
Warm regards,
---------------------------------------------------------
Update after reviewing your order:
Your bag was successfully delivered on Sunday, April 20, 2025, and at the time, it arrived in good condition. As per our policy, any issues or return requests must be submitted within 14 days of delivery. Since it’s now been over a month, and the reported stitching concern appears to be due to wear over time, we unfortunately cannot take responsibility for damages that occur after extended use.
We appreciate your understanding, and we remain committed to offering quality products and service.
Borsa molto bella
Acquistato una borsa modello rodeo balenciaga molto bella prezzo qualità ottimo
11 april 2025
Antwoord van Trendiesty
Grazie di cuore per la tua recensione! 💖 Siamo felicissimi che tu sia soddisfatta della tua borsa– è davvero un modello iconico! La tua fiducia nel nostro rapporto qualità-prezzo significa molto per noi. Ti aspettiamo presto per il tuo prossimo acquisto!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.