We asked to return 2 bags and we had the receipts and I sent the necessary photos and they made up some excuse that they could not refund the original payment. Terrible, terrible. We have bought so... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Overall happy with my purchase but FYI the Rodeo inspired bag is NOT real leather. It has a strong chemical smell that most certainly means it’s not real leather. The construction is overall good, but... Toon meer
My only disappointment about the bags i bought is that the straps are too short gir cross body so I had to purchase new straps otherwise they are a very nice product. All as described, well made in ge... Toon meer
Bedrijf heeft geantwoord
Overwhelmed happiness. Superb Customer Service. Their products are good qualities from craftsmanship to styles and prices are very reasonable. I purchased four (4) bags in total. Alto I had an issue i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"TRENDIESTY" -The Ultimate Hub for Trending Fashion- is your go-to online destination for top-notch clothing, fashion, and accessories, offering unbeatable deals on high-quality products.
Contactgegevens
Verenigd Koninkrijk
- customerservice@trendiesty.com
- trendiesty.com
3,4
Gemiddeld
87 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Trendiesty
Thank you so much for your feedback! We're glad you love the bag 🤍
The leather may feel a bit stiff at first, but it's made to soften over time and develop a beautiful patina with use.
We hope it becomes one of your favorite go-to pieces!
Love this purse
Love this purse! Superior quality! Definitely a “show stopper” when I wear it out!
8 april 2025
Antwoord van Trendiesty
We're thrilled to hear that you love your new purse! 💖
Thank you for the kind words — we're all about delivering standout pieces with lasting quality.
Enjoy turning heads with your showstopper! ✨
Ottimo prodotti e consegna puntuale
9 april 2025
Antwoord van Trendiesty
Grazie mille per la tua recensione!
Siamo felici che tu sia soddisfatta del prodotto e della consegna puntuale.
A presto per il tuo prossimo ordine!
Antwoord van Trendiesty
Thank you so much for your kind words! 🖤
We’re thrilled you love your bag and truly appreciate your support.
Can’t wait to have you shop with us again soon! Best
Beautiful beg.good customer service
Beautiful bag.good customer service. Good quality well maid
4 april 2025
Antwoord van Trendiesty
Thank you for your lovely feedback! 👜✨
We’re so glad you’re happy with the bag and our service — your satisfaction means everything to us.
Enjoy your new piece and see you again soon! 💕
Antwoord van Trendiesty
Merci infiniment pour votre retour chaleureux ! 🥰
Nous sommes ravis que tout vous ait plu. À très bientôt pour une nouvelle commande ! 💌👜
Leather bag
Bought a bag from Trendiesty after reading about the review and I can confirm - all of these reviews are true. Excellent quality of material and workmanship. Will be my go to place for buying handbags.
11 maart 2025
Antwoord van Trendiesty
Thank you so much for your kind words and trust! 💖 It truly means a lot.
Welcome to the Trendiesty family, and we can't wait to help you find your next favorite bag!
Completly satisfied
Very good product, shipment very fast, costumers service ready to answer any question. PERFECT.
11 maart 2025
Antwoord van Trendiesty
Thank you so much Valeria for your kind words! We're thrilled to hear you loved the product and had a great experience with our customer service. Your satisfaction means everything to us 🤍✨ We can’t wait to serve you again soon!
Excellent service
Excellent service, good communication . Love my ‘Margaux’ handbag. Quality is amazing, great price. Highly recommended ❤️
11 maart 2025
Antwoord van Trendiesty
Thank you kindly for the amazing feedback Karen! We’re thrilled that you love your Margaux bag and had a great experience with our team. It means everything to have your trust and recommendation! ❤️
Horrible company
Horrible company! They sent the wrong bag to me and when I notified them they were very accommodating. They said they would send the correct bag, along with a return label for the incorrect order. After waiting about a month I asked to just cancel the order. Then they said it had already been shipped. When I finally received the bag (about another month) I tried to contact them but they have totally ghosted me. The bag was packaged poorly and was damaged.
Update: I sent pictures of the damaged bag but they are denying the damage.
Update after reviewing their response:
1. We’ll have to agree to disagree on the damage. There was definitely damage
2. I don’t want either bag. I do want them to arrange return shipping as promised instead of just sending the return address. Otherwise I will be donating both unused bags to our homeless shelter.
27 juli 2024
Review zonder uitnodiging
Antwoord van Trendiesty
We appreciate the opportunity to clarify the situation. The customer initially ordered a bag without a logo, but due to an error on our end, we sent the wrong bag with a logo. Upon notification, we immediately agreed to send the correct bag. The replacement was prepared and shipped within our processing time of 5 to 7 days, and we even expedited the shipment using express delivery (7 business days) to compensate for the inconvenience and avoid further delays.
Before the replacement bag arrived, the customer requested to cancel the order. Unfortunately, we could not process the cancellation as the replacement bag had already been shipped. This understandably frustrated the customer.
We requested proof of the alleged damages, the customer provided pictures which does not show any visible damage to the bag itself. After reviewing the provided images, there were no signs of defects on the actual product. We also provided our return warehouse address for the customer to return the bag as part of the resolution process, but they have shown no interest in doing so. Instead, they are requesting a full refund while keeping both bags, which is not in line with our return and refund policy.
We are always open to resolving issues fairly, but this situation is being complicated by the customer's refusal to follow through with the return process. We value transparency and work hard to ensure every customer is satisfied within the bounds of our policies.
I purchased The Row Margaux Bag Dupe…
I purchased The Row Margaux Bag Dupe after seeing some adverts on social media, and 5 star reviews about the quality, reviews of which I thought would be genuine. What I received, however, was not a genuine leather bag, but PU version, which smelled very strongly of plastic/chemicals. I immediately emailed the customer service (this company does not have a telephone number, OR address to refer to, which I should have realised was a red flag), and whilst they were quick to respond at first, they also did not accept my claims that the bag was plastic. Instead they claimed that I was dishonestly falsifying information. They also refused to pay the courier costs for the return to one of their warehouses in US (or China, or Morocco). Once I had raised a PayPal claim to make sure I could get my money back, they more or less stopped co-operating altogether claiming that they could not refund me whilst the PayPal claim was under review, which is incorrect (a refund would have cancelled the dispute automatically). It took me countless emails, calls to PayPal, and over two months to get my refund via PayPal. Personally I would not even give a 1 star for this company. Save your money, and stress, and go elsewhere.
In response to the Trendiesty reply - I did not claim that both bags were plastic, only one. The other bag had a running seam, which I offered to keep. I indeed was offered a replacement, but the company refused to pay for the return postage for the PU version, AND I never received any replacement bag either. It all turned very sour once I opened a PayPal claim, but luckily I did, since I would still be waiting for my refund - PayPal's resolution was for my credit in the end, and I received a full refund via them including the postage.
Best to refer to other negative reviews of this company, since I am 100% sure there will be more to come!
1 september 2024
Review zonder uitnodiging
Antwoord van Trendiesty
Thank you for your feedback. We'd like to provide some clarity on this situation.
The customer initially ordered two bags, and after receiving them, requested to exchange one for another style. We agreed to this and, as a gesture of goodwill, offered for her to keep the delivered bags while sending her a replacement bag free of charge. However, before the replacement could be shipped, the customer opened a PayPal claim, falsely alleging that both bags were fake.
Despite these claims, we provided PayPal with the necessary proof, including leather certification and our communication with the customer. PayPal sided with us, acknowledging the authenticity of our products. We regret that this situation has escalated due to inaccurate accusations.
Our goal is always to ensure our customers are satisfied, and we do our best to resolve any issues fairly.
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