True Toys Reviews 

5.063
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Very good price point and 10 percent discount for signing up to mailing list. Items arrived well packed and very quickly (2 days! ) My only complaint is with the delivery company who left the boxes o... Toon meer

Beoordeeld met 5 van de 5 sterren

1st time ordering from here, daughters birthday coming up fast, she wanted Harry Potter lego, the way things are of late really can't afford much, but then I saw the add, decided to look it up, took m... Toon meer

Beoordeeld met 5 van de 5 sterren

Great price on toys I wanted Quick delivery Only downside peppa pig home set was in a plain cardboard container bit disappointed as it’s a gift Will definitely shop here again

Beoordeeld met 1 van de 5 sterren

Really disappointed with how my parcel was packaged and handled Received 2 out of the 4 toys with the packaging all ripped and beaten up !! Absolutely shocking how it passed checking and pac... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Speelgoedwinkel

Geschreven door het bedrijf

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(5.063)

826 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Having just assembled the bike for…

Having just assembled the bike for grandsons birthday I was a bit disappointed. The actual bike is nice, the instructions however were for 2 different bikes. Upon assembly we discovered that the mudguards & reflectors were for the other model in the manual, not the bike we have. It's too late to send it back for a replacement as I need it for Friday.

19 mei 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi Helen,

Thank you for your review and feedback.

We are sorry to hear there was confusion with the assembly instructions and included parts. We have reached out directly to help resolve this for you and appreciate you bringing this to our attention.

We hope your grandson enjoys his new bike and has a lovely birthday.

Many thanks,
Grace

Beoordeeld met 3 van de 5 sterren

Bargain Max was excellent and they are…

Bargain Max was excellent and they are a great company. I would have given 5 stars if there was choice given for delivery method. There is no choice of courier.

Other than that I think their brilliant.

16 mei 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you so much for your lovely review and kind words about BargainMax. We’re delighted to hear that you had a positive experience with us.

We also really appreciate your feedback regarding the delivery options. Customer feedback is very important to us, and we will certainly take your comments into consideration as we continue to improve our service.

Thank you again for your support.

Kind regards,
Amanda
BargainMax Customer Service Team

Beoordeeld met 5 van de 5 sterren

Always quick and safe delivery

Have ordered many times over the years. Always delivered quickly and safely. Good prices. Never had a problem. Only positives. Great service.

15 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I am extremely disappointed as i…

I am extremely disappointed as i ordered a doll for my granddaughter’s birthday, but it never arrived, causing me to miss her birthday. Evri failed to deliver it and it was returned to the sender. I was offered a refund, but no good will guesture for the inconvenience.
I then asked for the item to be sent again, and unbelievably the same thing happened a second time. Two failed deliveries using the same courier. I have now requested a refund and awaiting. Very disappointing experience and I would not order from this company again. Order 243176. Date ordered 27.04.26

27 april 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for your review.

We are very sorry to hear about your experience and completely understand your disappointment, especially as this was for your granddaughter’s birthday. We sincerely apologise for the inconvenience caused by the failed delivery attempts.

Please be assured that your refund has now been actioned. We have also escalated this matter directly with the courier to help ensure this does not happen again in the future.

We appreciate your feedback and are sorry that we let you down on this occasion.

Many thanks,
Amanda

Beoordeeld met 1 van de 5 sterren

Very disappointed with my experience.

Very disappointed with my experience.

I purchased a bike for my daughter’s 4th birthday, and it arrived in a completely unacceptable condition. The packaging was already damaged on delivery, and as a result one of the front spokes was bent, making the bike unsafe for a young child to use. The seat was also damaged, so the product was clearly not in a usable state.

On top of that, the instructions provided were unclear and made assembly far more difficult than it should have been.

This completely ruined what was meant to be a special birthday gift, which is incredibly frustrating.

I contacted the company and spoke with Hazel, who offered just £10 compensation alongside a refund. Given the safety concerns and the overall poor experience, this response felt inadequate and dismissive.

Overall, I am extremely unhappy with both the product quality and the way this issue has been handled. I will never order from Bargain Max again and would not recommend them to anyone.

11 mei 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We completely understand your disappointment, especially as this was purchased as a birthday gift for your daughter. The condition the bike arrived in is not the standard we aim to provide, and we sincerely apologise for the inconvenience caused.

Your feedback has been shared with the relevant teams, and we appreciate you taking the time to bring this to our attention.

Many thanks,
Amanda

Beoordeeld met 5 van de 5 sterren

Monster high Frankie doll…

Bargainmax is a fantastic company free fast shipping my orders always come well packaged with no damage and good quality products l highly recommend

8 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

dolu playhouse

I ordered the dolu playhouse, it arrived with what looked like a huge coffee stain all down one side of the white panel.
I've tried to clean it but its visible. I'm not impressed, this cost around £100. It shouldn't have arrived like that

26 april 2026
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for leaving a review.

We’re very sorry to hear your playhouse arrived marked and not in the condition you expected. We understand your disappointment, especially for an item of this value. Please reach out to us directly at support@bargainmax.co.uk with your order details so we can look into this and resolve it for you as quickly as possible.

Many thanks,

Hazel
BargainMax Customer Service Team

Beoordeeld met 1 van de 5 sterren

Returned multiple items and no refund

Returned multiple items and no refund. Multiple emails, multiple WhatsApp’s, multiple phone calls and absolutely no response! Do not buy from here. Tried emailing again and now the email in undeliverable.

1 april 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience and understand how frustrating this must have been.

We’re glad to see this has now been resolved for you and your refund has been processed. If there’s anything further we can assist with, please don’t hesitate to get in touch—we’d be more than happy to help.

Kind regards,
Ella

Beoordeeld met 1 van de 5 sterren

2 broken bikes recieved

Ordered a bike for my daughters birthday, this arrived damaged with the front spoke being bent so the front wheel was unable to be connected. These things happen, so I returned the bike and got a new one sent out. This too arrived damaged meaning that I then did not have a bike in time for my daughters birthday. The most frustrating part was that I was told that all orders go through checks to ensure they are not damaged and meet standards. Clearly not! Was offered a 20%discount to keep the bike despite it being dangerous and having broken plastic all over it where my daughter could trap her fingers. I did get a refund but was all a massive inconvenience and stress. The first time I get, it happens but to recieve a broken replacement as well is just not good enough.

21 april 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for your review. We’re very sorry to hear that both the original bike and the replacement arrived damaged, especially for such an important occasion. We completely understand how frustrating and disappointing this must have been.

This is not the standard we aim to provide, and we sincerely apologise for the inconvenience caused. We’re glad to see that your refund has now been processed, and your feedback will be shared with our team to help improve our service.

Kind regards,
Ella

Beoordeeld met 1 van de 5 sterren

Issue with getting item delivered

Issue with getting item delivered, sat at evri local delivery depot for 4 days, tried to contact bargainmax to sort issue out and they wasnt very helpful, told me to wait and then ignored my emails trying to sort it out, evri being useless and trying to get bargainmax to sort issue out was impossible, they were happy to take my money but wasnt bothered if I actually got my item or not, in the end I had to find a email for higher up at evri to get my parcel, wont ever buy from bargainmax again purely on the worst customer service ever,

28 april 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for taking the time to leave a review. We’re sorry to hear about your experience with the delivery.

This is not the level of service we aim to provide. Unfortunately, we’ve been unable to locate your order using the details provided, and we’d really like to look into this further for you.

Could you please email us at support@bargainmax.co.uk
with your full name and order number? I’d be happy to investigate this for you.

Kind regards,
Ella

Beoordeeld met 5 van de 5 sterren

Simply Perfect

This company was easy to buy from. Their website was also easy to use, with lots of products and excellent value. The pram arrived in a box, within 2 days of ordering. Great service.

26 april 2026

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