True Toys Reviews 

5.063
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Very good price point and 10 percent discount for signing up to mailing list. Items arrived well packed and very quickly (2 days! ) My only complaint is with the delivery company who left the boxes o... Toon meer

Beoordeeld met 5 van de 5 sterren

1st time ordering from here, daughters birthday coming up fast, she wanted Harry Potter lego, the way things are of late really can't afford much, but then I saw the add, decided to look it up, took m... Toon meer

Beoordeeld met 5 van de 5 sterren

Great price on toys I wanted Quick delivery Only downside peppa pig home set was in a plain cardboard container bit disappointed as it’s a gift Will definitely shop here again

Beoordeeld met 1 van de 5 sterren

Really disappointed with how my parcel was packaged and handled Received 2 out of the 4 toys with the packaging all ripped and beaten up !! Absolutely shocking how it passed checking and pac... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Speelgoedwinkel

Geschreven door het bedrijf

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(5.063)

826 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

None of the items arrived.

9 juni 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi Matthew,

Thank you for your feedback. We're sorry your items had not arrived at the time of your review. We're pleased that our team was able to contact you and assist with the matter. We can confirm that the parcel remains within the estimated delivery timeframe, and we kindly ask that you allow a little more time for delivery, as occasional transit delays can occur.

Many thanks,
Grace

Beoordeeld met 5 van de 5 sterren

Fabulous

Fabulous, was cautious as i’ve never used this website before. I am completely happy, Item was a really good price, delivery was very fast. Updates were great. Brilliant. Packaged well.

27 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect!

I was looking for Star Wars figures online and came across BargainMax who were the cheapest I could find and with the offer they were running i saved even more money. My order arrived the next day and was perfect. I'd definitely recommend.

6 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My parcel arrived soaking wet and my…

My parcel arrived soaking wet and my daughter's doll was wet and broken. I have been in touch multiple times to try and return for a refund and I have yet to get a response from the shop. Good prices but terrible customer service when something goes wrong.

1 juni 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for taking the time to leave your review.

We are very sorry to hear that your parcel arrived damaged. We understand how disappointing this must have been.

Unfortunately, we are unable to locate your order details from your review. Our team is working as efficiently as possible to respond to all queries. If you have already contacted us, please be assured that once your email has been received, a member of our team will review your case and work with you directly to reach a resolution.

Kind regards,
Ella

Beoordeeld met 1 van de 5 sterren

Evri try and do better!

Evri have left the parcel on my front door for everyone to see when I had a safe place organised with them. They also stated that they would deliver between 1730 and 1830 which would of been ideal as someone was going to be home by then but no they delivered at 1555hrs and didn’t even wait to see if anyone home. They just took photo for proof of delivery and left. I would suggest change your carrier and the experience would improve 100 %.

4 juni 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for taking the time to leave your review.

We are very sorry to hear about your delivery experience and understand your frustration.

We have attempted to contact you by telephone to look into this further. If you could please check your emails at your earliest convenience, we would like to investigate this and work towards a resolution for you.

Kind regards,
Ella

Beoordeeld met 2 van de 5 sterren

Damaged box

Product was delivered in a box that was battered about and taped up, damaged corners, looked like a second hand purchase 😔

1 juni 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for taking the time to leave your review.

We're sorry to hear that your order arrived in a damaged box and understand how disappointing this must have been.

We're glad to see that this matter has now been resolved. If you require any further assistance, please reach out to our customer service team; we will be happy to assist you further.

Kind regards,
Ella

Beoordeeld met 1 van de 5 sterren

Received defective product and no…

Received defective product and no response when I’m trying to return.
Very unhappy with the experience- was hoping to have a great gifting experience for my child first bike which turned out to a defective product - no replacement no refund - Disappointed.!!!!
Order number -
Order: #251163
Fulfillment: #251163.1
Item names: Huffy Korros 16 Inch Bike - Cloud Grey

Edited on 10 June-

Hello
Yes you have reached out but I am yet waiting for a solution from your end. Can you please arrange refund for the defective product I received.

28 mei 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for taking the time to leave your review.

We're very sorry to hear about your experience, as this is not the level of service we aim to provide.

I have reached out to you directly via email. When you have a moment, please check your inbox at your earliest convenience, as we would love the opportunity to assist you and work towards resolving this matter.

We appreciate the disappointment this has caused and hope to hear from you soon so that we can help put things right.

Kind regards,

Ella

Beoordeeld met 5 van de 5 sterren

Excellent service

Easy to order , delivery information and service excellent. Arrived in perfect condition and courier very polite. Excellent service will definitely order from Bargainmax again.

28 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

Great price, free delivery & delivered so quick! What a great service! Thanks Guys!!

26 mei 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I ordered a pool specifically because a…

I ordered a pool specifically because a heatwave was hitting and I wanted it as a surprise gift for my grandson to cool off in. I relied on the next-day delivery promise so he could enjoy it while the weather was perfect.
While the package technically arrived on time, the experience completely fell apart due the courier company that is used Evri !! It was glaringly obvious that the box had been tampered with.
When I opened it, the actual pool was completely missing-the only thing inside was the pool cover.
Because of this security issue of delivery , my grandson missed out on the hot weather. I had to wait 3 days for a replacement to arrive, and by the time it got here, the heatwave had passed and the weather has turned.
It is incredibly disappointing to pay for next-day delivery during a spell of great weather, only to have a tampered box and missing items completely ruin the surprise. Very let down by this experience.
Overall happy with the product and great value just a shame the choice of courier service lets it down

25 mei 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi Kerry,

Thank you for your feedback, and we sincerely apologise for the inconvenience caused with your order. We understand how disappointing this was, especially as the pool was intended as a surprise gift during the heatwave.

We are pleased we were able to resolve this for you with a replacement, and we appreciate your understanding and patience throughout. We also value your comments regarding the courier service and will take this feedback on board as it helps us improve.

We hope your grandson enjoys the pool, and thank you again for your support.

Many thanks,
Grace

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