Absolute bait and switch. I signed up for Keep because it was advertised as a no-fee business card. Out of nowhere, they hit my account for $83.99 for a 'subscription' I never agreed to. To make mat... Toon meer
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Lees wat reviewers zeggen
After over 15 months as a client, they have introduced their Premium blablabla service for 19,99 per week. (+$1,000 per year) to access the credit - no opt-out option. This cost is more than expensi... Toon meer
Mandatory $19.99/week fee now, after being marketed and sold to me as a free card. Their revenue should come from transaction fees, not account fees. Sure this is a small price to pay as a business... Toon meer
Keep has been a game-changer for our business. Their team is incredibly supportive, responsive, and truly committed to helping us succeed. From day one, they’ve worked closely with us to understand... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Keep offers a corporate credit card for Canadian businesses, featuring higher credit limits and up to 4x rewards on transactions, all powered by the Mastercard network. The card also includes additional features such as unlimited virtual cards, employee accounts, and online expense dashboard.
Contactgegevens
515 Legget Drive, K2K 3G4, Ottawa, Canada
- support@trykeep.com
- trykeep.com
3,0
Gemiddeld
147 reviews
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Weak tech support
Weak tech support. And slow.
That's the impression from the first few days.
Not good enough for a paid service.
Otherwise it works.
We're currently looking for a replacement service.
30 september 2025
Review zonder uitnodiging
Very sporadic application process
Very sporadic application process. Seems like people who are doing the onboarding or prechecks are not qualified. Waste of time for us to be honest. Better go with RBC or if you need just a card, go with Amex. Highly dont recommend
23 september 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Shubhendu,
We know this review is from some time ago, but we still really appreciate you sharing your experience.
We’re sorry to hear that your experience with the application process felt frustrating. We understand how disappointing it can be to go through onboarding and not receive the outcome you were hoping for.
Our approval decisions are based on a number of internal factors related to responsible lending and risk assessment, and while we’re not able to share specific details, these reviews are an important part of maintaining a secure platform for all our customers.
That said, you’re welcome to apply again in the future, and our team would be happy to support you through the process or answer any questions you may have.
If you’d like to connect with us directly, please feel free to reach out at support@trykeep.com. We’re here to help.
Best regards,
The Keep Team
Super easy to signup BUT good luck canceling.
Keap makes it super easy to signup, trying to cancel however....good luck. You have to call in to their support line, they then take your contact info down and at a later date a sales person then calls you. You're required to talk to the sales rep before they will let you cancel. They won't let you cancel via email. Multiple phone calls required. Such a difficult process to cancel. Very bad experience.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Juan,
We know this review is from a little while ago, but we still wanted to take a moment to thank you for sharing your experience.
We’re really glad to hear that you found the process quick and helpful, and that accessing funds has been smooth for your business. That’s exactly the experience we aim to provide.
We appreciate you taking the time to share this, and we’re always here if you ever need anything.
Best regards,
The Keep Team
Not really a credit card
Issued a card, made way more than my minimum payment, well in advance of due date, was met with demands to pay card off in full immediately. Accessed my bank account for random amounts on random dates resulting in 4 NSF charges. Couldn't explain what the issue with my payment was, so I paid off the card in full and they then promptly cancelled the card.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Jennifer,
Although some time has passed since this review, your feedback remains valuable to us.
We’re sorry to hear about your experience, especially around payments and unexpected account activity. We understand how concerning and frustrating that must have been.
Payments on Keep accounts are scheduled based on the billing cycle and account activity, and when payments are due, they may be automatically debited from the linked bank account. Since then, we have made improvements to how payment schedules and upcoming debits are communicated and displayed, so customers have clearer visibility and can better plan ahead.
We appreciate you sharing your feedback, as it helps us continue improving the experience for all customers.
If you have any remaining questions, you can still reach us at support@trykeep.com.
Best regards,
The Keep Team
Best of the Best Credit card
Best credit facility our company ever had with Try Keep Credit Card, and overall, my experience has been quite positive.
Ease of Use & Features:
The card setup process was smooth, and the online platform is user-friendly. Tracking spending, checking balances, and managing payments can all be done quickly, which is a big plus. The card also offers a decent rewards program, making everyday purchases a little more valuable.
Customer Support:
One of the highlights is their support team. Whenever I had questions, their representatives were responsive and professional. They walked me through solutions with patience and clarity, which made me feel supported as a customer.
Company Policies & Transparency:
The company seems committed to transparency. Fees, interest rates, and terms are laid out clearly, so there are no hidden surprises. Compared to some other financial institutions, they make it easier to understand what you’re signing up for.
Try Keep Credit Card strikes a good balance between convenience, reliability, and customer care. For those looking for a straightforward and supportive credit card company, it’s a solid choice
20 augustus 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Khaled,
Although some time has passed since this review, your feedback remains valuable to us.
Thank you for taking the time to share such a thoughtful review—we’re really glad to hear that your experience has been positive across our platform, support, and overall transparency.
It’s great to know that the ease of use, responsiveness of our team, and clarity around our policies have made a difference for your business.
We truly appreciate your support and recommendation.
With regards,
The Keep Team.
I have really appreciated Keep and it…
I have really appreciated Keep and it has made things so much easier. It is so easy to start new card for staff. Adjust limits and delete cards etc. We love the experience and highly recommend this for any company. It is so flexible and adapts to the needs of the business. It has helped to be more efficient and support our business’s growth.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Aparna,
Even though this feedback was shared a while back, thank you for taking the time to leave it.
We’re really glad to hear Keep has made things easier for your team, especially when it comes to managing cards and adapting to your business needs. It’s great to know it’s supporting your efficiency and growth.
We truly appreciate your recommendation and support.
With regards,
The Keep Team.
Keep Card is incredibly convenient to…
Keep Card is incredibly convenient to use, and I was amazed that my application got approved in less than a day. Plus, they provide a virtual card you can use right away, which is such a great feature!
15 augustus 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Laura,
We know this review is from some time ago, but we still really appreciate you sharing your experience.
We’re glad to hear the application process was quick and that the virtual card feature made things convenient right away. That’s exactly the experience we aim to provide.
Thank you for your support.
With regards,
The Keep Team.
Reliable Platform with Great Support
I’ve had an excellent experience with Keep. The platform is reliable and easy to use, and their support team is responsive and helpful.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Nima,
We realize this review is not recent, but we are grateful you took the time to share your thoughts.
We’re glad to hear you’ve had an excellent experience and found the platform reliable and easy to use. It’s also great to know our support team has been helpful.
We truly appreciate your support.
With regards,
The Keep Team.
Great Service
Customer service responded to my inquiry quickly, and they were helpful and informative
6 augustus 2025
Review zonder uitnodiging
Antwoord van Keep
Hi BACE,
While this review is from a while back, we want to thank you for sharing your experience with us.
We’re glad to hear our team responded quickly and provided helpful support, which means a lot to us.
We truly appreciate your feedback.
With regards,
The Keep Team.
PROBLEM WITH SIGN-IN
I had a problem with my sign in - a severe difficulty.
I reported this to Keep Support. (easy to do)
Keep communicated the reason for my difficulty. from their perspective. (a clear rationale)
I knew it's cause was a computer technical problem set up by my technical help to solve something else.
I reported this to Keep Support (easy to do)
They responded quickly with a clear understanding and instructions to fix my problem including a temporary work around. (this was of critical value)
I followed the instructions & established my sign-in.
(problem solved).
I am grateful to know they have the expertise and the responsiveness. It delivered great customer service. (nothing more valuable)
Thanks.
20 juli 2025
Review zonder uitnodiging
Antwoord van Keep
Hi David,
We know this is from a while ago, but we still wanted to say thank you for sharing your experience.
We’re really glad to hear that our team was able to support you through the sign-in issue. It’s great to know that the communication, clear guidance, and temporary workaround helped get things resolved smoothly.
Providing timely, practical support is something we care deeply about, so your feedback truly means a lot to us.
If you ever need anything in the future, we’re always here to help at support@trykeep.com.
Best regards,
The Keep Team
Looks like a scam
They claim to be accredited by the Better Business bureau, but can't be found on the BBB website. They report two different addresses in Ottawa and Toronto but don't show up in the directory if you Google search those addresses. When you call you are unable to speak to a person.
20 juli 2025
Review zonder uitnodiging
Great UX, 8x more credit than the banks; a clear FinTech disruptor for business.
Dealing with the Keep team has been a pleasure. Onboarding was simple and straight forward. The platform is simple and easy to use with a great UX. It is clear that Keep is a FinTech disruptor looking to partner with businesses instead of stifling them. The fact that they issued us 8x more credit than our bank was a clear indication that Keep is looking to springboard businesses by providing them with options to credit and operating capital.
19 juli 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Praxis Fire,
We know this is from a while ago, but we still wanted to say thank you for sharing your experience.
We’re thrilled to hear that onboarding was smooth and that you’ve found the platform simple and easy to use. It means a lot to know that Keep is helping support your business with flexible credit options and making a positive impact.
Your feedback about our approach and mission truly resonates with what we aim to do: partner with businesses and help them grow.
If you ever need anything, feel free to reach out to us at support@trykeep.com—we’re always here to help.
Best regards,
The Keep Team
This company is great
This company is great! They are quick to reply to any concerns and have it rectified right away. I love the ease of use and the notifications.
I would highly recommend Keep to any company looking for a credit card company.
16 juli 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Colleen,
This is a bit of an older review, but we did not want to miss the chance to thank you for your feedback.
We’re so glad to hear that you’ve found our team responsive and that any concerns were resolved quickly. It’s also great to know you’re enjoying the ease of use and notifications, as those are things we continuously strive to get right.
Your recommendation truly means a lot to us, and we’re grateful to be part of supporting your business.
If you ever need anything, feel free to reach out to us at support@trykeep.com. We’re always here to help.
Best regards,
The Keep Team
Great card nd the team was easy access!
13 juli 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Rueben,
We know some time has passed since you shared this, but we still wanted to say thank you for your review.
We’re really glad to hear you’re enjoying the card and that the team has been easy to reach. Making things simple and accessible is something we care a lot about, so it’s great to know that’s been your experience.
If you ever need anything, feel free to reach out to us at support@trykeep.com. We’re always here to help.
Best regards,
The Keep Team
Antwoord van Keep
Hi Abul Uzair,
We know it’s been a little while since you shared this, but we really appreciate you taking the time to leave a review.
It’s great to hear you’re enjoying both the card and the service. That balance is exactly what we aim to deliver, so your feedback means a lot to us.
If you ever need anything, feel free to reach out to us at support@trykeep.com. We’re always here to help.
Best regards,
The Keep Team
Better than Banks
I saw a lot of ads for TryKeep on facebook and figured I would most likely get rejected, but whatever.
To my surprise, I got a sizeable account which is fantastic for most business transactions! Including paying for things online.
This feature I really love, because if I encounter a suspicious site, I can make a credit card number, use it, then cancel it so they can't continue to bill me on scam sites like Yelp (the biggest business scam site)
Employees can also have their own real or virtual card with spending limits.
The only thing I wish they did was allow sending of e-transfer, which I am sure will happen in time, or already if this review is from a few years ago.
Keep is great, responsive, helpful and I hope to use them for many years to come.
1 juli 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Wilkotaak,
We know it’s been some time since you shared this, but we really appreciate you taking the time to leave such a detailed review.
We’re glad to hear that getting approved was a positive surprise and that the account has been helpful for your day-to-day business transactions. It’s especially great to know you’re finding value in features like virtual cards and spending controls, as those are designed to give you more flexibility and security.
We also appreciate you sharing your thoughts on e-transfers. Feedback like this is incredibly helpful as we continue to improve and expand our features.
It means a lot to hear that you’ve found Keep responsive and helpful, and we’re excited to continue supporting your business over the long term.
If you ever need anything, feel free to reach out to us at support@trykeep.com. We’re always here to help.
Best regards,
The Keep Team
for past few months i had very good…
for past few months i had very good experience with keep and there fees were quiet hight , still it was helpful for me to cover my payroll and additional expenses . i was using there capital program for a while and settled early all the payments , then my account manager told you are eligible to higher credit limit request and i had done the same . then after 2 days they declined my higher limit and said that due to risk factor they cant increase my limit . infact they had removed my capital balance as well and reduced my credit limit which is totally humiliating me and my business without any reason , its all depends on underwriting teams mood , very unprofessionally treated to my business . totally dissapointed with the service provided
8 juli 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Maqsood,
Although some time has passed since this review, your feedback remains valuable to us. We understand how frustrating and disappointing this situation must have felt, especially after your positive experience and efforts to settle your payments early.
Please know that our team carefully reviews each request based on a variety of internal criteria, including risk and regulatory considerations. In some cases, this can lead to outcomes that aren’t always expected, and we understand how disheartening that can be. While we’re unable to share specific details behind the decision due to compliance and regulatory policies, we want to assure you that it was not a reflection of your commitment or value as a client.
We’re also actively improving our processes and how we communicate these decisions, so experiences like yours can be clearer and more consistent moving forward.
If there's anything we can help you with, please feel free to reach out to us at support@trykeep.com so our team can assist you directly.
Best regards,
The Keep Team
So happy with Keep’s customer service
The Keep team does a great job at solving problems. They were able to find a solution that works for both of us in a very positive way.
8 juli 2025
Review zonder uitnodiging
Antwoord van Keep
Hi Sharon,
We know some time has passed since you shared this, but we truly appreciate you taking the time to leave a review.
We’re so glad to hear that our team was able to find a solution that worked well for you. Helping our customers navigate challenges and reach positive outcomes is exactly what we strive for every day.
Your kind words about our customer service mean a lot to us, and we’re grateful to be supporting your business.
If you ever need anything, feel free to reach out to us at support@trykeep.com. We’re always here to help.
Best regards,
The Keep Team
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