TSB New Zealand Reviews 

Very bad bank. I have scammers taking money out of my account and the bank hasn't done anything about it. I've called three times and spoken to customer services. First call they assured me they will stop the payments . Second time I called, there customer representative said don't call on this number again...it was a representative called Manu.. I think..totally disrespectful. I'm going to leave this bank when I've got my pay transfer into another bank. They are closing branches because their customer service is so bad. They are unable to even provide security to their existing customers. TSB used to be such a good bank in the 90s and 2000s. Disappointed.. this bank will surely close for good. I hope they do. There's no future with this bank.

Bad customer service, applied for an account 2 weeks ago and they still haven’t been intouch. Was set up with the cooperative bank within the day of application.

I love tsb Bank as it's the only large scale bank left in new Zealand that is truly new Zealand owned.
Also, in Taranaki, there are walk in branches in most of the small towns which makes banking so much more accessible to elderly and less internet savvy people.

I moved overseas so used my account infrequently. I phoned TSB Queen Street Auckland to give them a change of address. I spoke to a member of staff for some time discussing the exchange rate with a view to sending it back to the UK.
3 weeks later I received a statement showing that my account had been closed, designated " unclaimed funds" and several thousand dollars sent to the IRD. TSB refuse to refund my money and say it's for me to try to reclaim it. I have lost interest on the balance and losing money on the exchange rate if I ever get back my money.
First they claimed that staff are not obliged to inform a customer who phones that they are about to close their account! T
Then they cited terms and conditions which I've never seen or been made aware of.
Now they are hiding behind legislation which they assert allowed them to do this DESPITE phoning them and discussing a transfer!!!?
The incompetence of this bank is staggering. The Toi foundation who owns TSB Bank and whose stated ethos is " we put the customer at the heart of all we do" has been utterly abandoned. They have told me that their shareholders have no interest in the bank's treatment of it's customers.... STAY AWAY from TSB.

Can't believe how long you have too wait to get connected. At one stage I waited 60 mins. TSB has now sunk lower than the Titanic. Cant even get a overdraft now nor do they supply calendars or even a wall chart. For a NZ owned bank I cant believe this crap. Am looking at going over to Kiwibank. At least thats owned for now by kiwi's.She even didn't reconize my verbal password.

It’s a pleasure for me to get to know TSB and their hard working staff. And also how they helps our people

I had the pleasure of having Annette who has the patience of a saint to guide me through the process of applying online for an overdraught ,her patience and knowledge and manner helped me to achieve this I cannot thank her enough,she is a credit to the TSB for the help she gave me today , Thankyou Annette .

Rang the call centre. Music was terrible, wait time was listed as 9 minutes and the call was answered at 14 minutes. Service representative couldn't answer my querie and kept trying to fob the problem off, very poor service. Went into the local branch and issue was resolved in less than 2 minutes.

I recently had issues with my business banking app and getting access to my accounts. It was locked down! I walked into my local branch, Oldbury. Then had an appointment at west bromwich where Bethany dealt with my issues, and resolved all for me. She spent literally hours on the phone with her colleagues, going through every angle to get this resolved. Very professional and friendly to deal with. I highly recommend the TSB for all banking needs. Thank you.

Judy, at TSB has been amazing to deal with. My step dad passed away recently and I have been doing a lot of stuff on my mum's behalf. Judy has made the process so easy and her communication is well above my expectations. Thank you Judy

Staff are generally curt and rude and take a long time to answer. Used to be a good bank, then I switched to Kiwibank as I was fed up with terrible service, and very little to offer small business customers.

Stella at TSB Bamber Bridge went over & above to help with an online payment transaction. She tried endlessly to resolve the issue covering every possibility. Excellent customer service.
Tracey at Bamber Bridge then helped by setting up new accounts explaining every aspect in great detail so that we were totally confident to proceed.
These two employees are an absolute credit to TSB.

Mobile app is a toy, lack of fingerprint login, only can view transactions nothing else can do, no statement download, etc.
Credit card payment period is less than 30 days. For example, payment due day is 15th but statement day is 20th then your purchase made on 19th will be included in next statement and need pay by 15th next month, that means you only can use credit up to 25 days.

Very happy with their customer service. TSB in Christchurch were very easy to deal with and made getting a mortgage feel easy (2 years ago). We found other banks made the process over complicated so swapped to TSB and haven’t looked back. Would definitely recommend. Also very glad they have added TSB paywave to apple now!

Jane Galley the Money Confidence Expert in the Witney branch of TSB provided me with an outstanding service regarding my banking needs. Can highly recommend her services.

TSB Harold Hill Essex. The manager Matt Pritchard gave us at a difficult time an excellent service, his time and compassion.
Thank you
Mrs Gould

Appalling customer service. I have tried 3 times to get them to correct an error they have made and they keep ignoring me. I am changing banks. Do not use TSB. Useless bunch of incompetents.

Their credit cards are just useless. Took me three attempts online to actually get approved. The first three attempts I found out they put against my credit history as declined so my credit rating dropped massively. When I did get a credit card with them it worked in NZ well but as soon as I started booking things overseas for an upcoming holiday it started declining the bookings without warning me. Thought I’d booked a hotel but when the payment went to be processed TSB cards declined it. As they said it was fraudulent. It was with a ve try reputable international hotel group Lost my hotel rate and spent 2 hours on phone to hotel trying to get it reinstated. When TSB said I could use my card and they’d let the payment go through it then didn’t. Used my westpac card. No problem. When you call TSB you’ll never get through to anyone. You get them to call you back. Patchy if they do call you back. If they do it’ll be 1 - 2 days. They often say they’ll sort the problem and get back to you ASAP but hardly ever do. Stay away from their credit cards. They have now dropped the cash back reward so now no better than any other card. I’ve now cancelled my card and gone back to Westpac.

If i couldve given them a zero i wouldve
Have been a customer for over 40 years never missed a repayment or had a dishonested cheque etc
Had overdraft reduced by 15000 no correspondence before hand an when i rung an asked what was going on i was told i shouldve remembered what happened over a year ago. Finally got a apology and reinstated with 7500 paid off in april and another 7500 in may > So start of may rung and asked for the next 7500 to be extended to next year got a flat no. The loan guy in NP got no idea of what i dont or have done for the year you just a number an that about it.

Fantastic customer service at the Christchurch branch - just a pleasure to deal with.