TSB New Zealand Reviews 

I recently lost by best friend who was a defacto father to me I was shocked that when his son and daughter in law went to the local to close his bank the staff member made some very nasty remarks about myself saying I wasn't to be trusted etc etc I informed tsb and from I still trust tsb as a bank but I cannot trust my local branch I have nobidea who the person who made the comment his family where so upset they didn't want to be involved I was in tears for 2 days this was only 10days after his death. I also am currently isolated due testing positive for covid19 I approach tsb as I had payment due to me but need some access the day before its was due what I received was a phone call from a lady in Auckland who told me I didn't qualify and didn't listen anything I said so I txt her no to give her feedback to which she called me back to breate me further on the fact that her decision stood and she wasn't helping why she needed to do this ill never know it's pity tsb internet banking debit cards account products are excellent but in terms of overdraft acting with humanity it leaves a lot to be desired re father death etc ) the lady also told I didn't understand how lending and risk of it worked for some context at the age of 19 I was employed as a manager for the Halifax bank now hbos in uk as high risk lending Manger dealing with account above 1.5 million pounds in overdraft I think I understand overdraft lending quite well the end result the next the payment arrived I regret asking tsb for help it just brought more pain as with most banks in nz if u push complaints they just threaten to close your account I moved from uk in 2000 and in 22 years I been in nz customer service across the board has got worse and worse and worse none of major banks manage it well same with most large companies in nz its sad to see as in 2000 the service was better than uk and Europe by a mile now nz that far behind it sad and the worst people don't see so it continues I really wish for a change but not I even scared writing this as to weather if seen ill be punished for it

Not at all helpful when asking about setting up a new account. Couldn't explain the reason for some of their policies. Didn't reply to email regarding face to face appointment and stated they hadn't received it. Found it definitely had been sent when I checked.
The person I finally had an interview with was unfriendly and slightly arrogant repeating several times that it was their decision as to whether or not they accepted a client which is fair enough but it is a two way decision. Decided not to be a customer as seemed very difficult and the didn't have all the services I wanted. Went over the road to Westpac and had no trouble. A lengthy process but not negative.

I wanted to try this NZ owned bank to apply for a mortgage on my new build. Because the new build had already started they didnt want to know. Told me they didnt do this and sorry and blamed the govt lol. Get real TSB and have a life and do things right. Dont go near this bank if you read this.

One of the good bank i been using friendly stuff, fast ! and explain so many thing that you not understand. I just open the bank account with tsb and I'm so happy to recommend for everyone

My wife and I have been banking with TSB for around 8 years now, and are easily the best bank we use.
The most important asset of any business is it's staff and in TSB staff always made us feel welcome, with a willingness to help.
For sure there are sometimes issues around compliance, but we understand these are more driven banking regulations then by the bank itself, and have always been helped through the process of negotiating these.
We have found this to be the case in the 3 regions we have lived.

One star is as low as you can go but TSB doesn't even reach that mark in my experience. I attempted four times through online application and phone call to open an account. Yes that's right a new customer. And got sweet FA. I am the type of customer they want and they couldn't be bothered. Avoid.

ive mostly had a good experience from TSB over the last 10+ years. i would reccomend them.

Bloody terrible at when you need anything done with your loans, every time have to communicate, have to spend 10 mins talking to someone who cant help and then gets you to fill out a 2 hour form before can even talk to a loans person for a simple 2 min question. To make matters worse it always takes 2 or 3 emails and 5 calls before the right person gets back in touch. Fed up with their poor loans service, been a TSB customer since a kid but will be re-financing somewhere else when next term expires, used to be great - now have gone down the drain

I am disgusted in this bank . They are the worst bank i have ever banked with , accused my wife and myself of money laundering even after we supplied everything they wanted they then stopped us being able to use our accounts . The staff are very unprofessional and not friendly or helpful at all.

Refinancing to TSB has been an extremely time-consuming, compliance heavy and frustrating experience. I don't recommend if you have any sort of 'complex' structure like a trust, they struggled to cope with mine. You can't get internet banking until you have the debit card, which takes a week apparently! When I called up to get an account balance I failed the screening questions because I was asked questions that I couldn't answer because I don't yet have internet banking because I'm still waiting for the debit card! TSB definitely value compliance over customer service.