Because of Ruchitha, I was able to fully understand the best package options available to me. She was kind, patient and really took her time with making sure I understood everything she explained. I... Toon meer
Bedrijf heeft geantwoord
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We have a Web hosting plan (monthly payment), in less than a year you have increase the price without prior notice (16% increase this last time). If a New customer, right now, acquires this same plan,... Toon meer
Bedrijf heeft geantwoord
customer service person was extremely helpful and competed the task of correcting the web hosting change we needed. It also shows that Turbify.com was very cooperative in reducing our service requirem... Toon meer
Bedrijf heeft geantwoord
The representative was outstanding with customer service. She found a solution to my problem that left me with great satisfaction and a warm place in my heart. Thank you!
Bedrijfsgegevens
Geschreven door het bedrijf
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contactgegevens
Verenigde Staten
- 1-833-689-8585
- turbify.com
3,7
Gemiddeld
529 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The customer service representative
The customer service representative, Teresa, was very patient and was willing to listen to my problem. She tried to resolve the issue and explain thoroughly in detail. Her service was very helpful so that I can rest assured.
21 april 2026
Antwoord van turbify.com
Thank you so much for your thoughtful feedback. We’re delighted to hear that Teresa was patient, really listened to your concerns, and explained everything in detail so you could feel reassured. We’ll be sure to share your kind words with her and the team—they’ll be thrilled to know their support was so helpful.
The problem on my site was fixed within…
The problem on my site was fixed within 12 hours after reporting. Super fast friendly manager. I can always count on him to get things done quickly.
21 april 2026
Antwoord van turbify.com
Thank you for your great feedback. We’re really happy to hear that the problem on your site was fixed within 12 hours and that our manager was friendly, fast, and someone you can always count on to get things done quickly. We truly appreciate you taking the time to share this.
turbify people are great
The people i talked to was very helpful. they got the problem solved very quickly. They were really nice and answered all my questions
21 april 2026
Antwoord van turbify.com
Thank you for your wonderful feedback. We’re so glad to hear that the people you spoke with were very helpful, solved the problem quickly, and were really nice while answering all of your questions. We truly appreciate you taking the time to share your experience.
Customer support was excellent
Customer support was excellent. He was thoughtful, clear, patient and proffessional. I was extremely impressed, especially in comparison with other organzitions that I have delt with. He should the poster chld of great technical support.
21 april 2026
Antwoord van turbify.com
Thank you for sharing such an incredible review. We’re thrilled to hear that our support representative was thoughtful, clear, patient, and professional, and that they stood out so positively compared with other organizations you’ve dealt with. Feedback like yours—calling them a “poster child” for great technical support—means a lot to us, and we’ll proudly share your kind words with the team.
Do not recommend!
After 20 years I am switching mail providers. Turbify has totally failed supporting my email. I am in a job search and now cannot send or receive. After five hour long phone conversations I have partial email but not consistent. Only half of my inbox has been retrieved. Furious and stressed! Can only get help from India and have a very difficult time understanding. Time to move to new mail support and move my domain. I have been a longtime user of Yahoo small business mail but recommend to not use there ‘lack’ of service.
21 april 2026
Antwoord van turbify.com
Thank you for sharing such detailed feedback, and we’re truly sorry that after 20 years with us, your recent experience with email has been so stressful — especially while you’re in the middle of a job search.
Losing reliable access to send and receive messages and only seeing part of your inbox restored is absolutely not the standard we aim for.
Our records show that our team tried to assist you via chat, helped you log in to your Turbify account and reset your password, and then attempted additional follow‑ups by phone and email, but the sessions ended before we could complete full mailbox recovery, and it’s clear that our support process felt fragmented and hard to understand from your side.
We also hear your concerns about the difficulty understanding our India‑based agents and will use this feedback to keep improving communication clarity and training.
While we’re sorry to hear you’re moving to a new provider, if you’d like any final assistance with domain transfer or exporting your remaining mail data, we’re here to help make that transition as smooth as possible.
unable to renew my Biz email account…
unable to renew my Biz email account due to lack of customer service.... losing Biz credibility as due unable to use Biz email
14 april 2026
Antwoord van turbify.com
We’re very sorry to hear how this has affected your business email and credibility, and we understand how critical it is to keep your Biz email active and reliable.
This case was linked to a past‑due invoice, and our team attempted to reach you multiple times by phone (with calls going to voicemail) and then followed up by email, but it’s clear from your feedback that you still weren’t able to complete the renewal or get the help you needed.
We’d really appreciate another chance to look into your account, review the billing and renewal status, and help restore full access to your Biz email as quickly as possible; please contact us at +1 833-689-8585.
real bad service
21 april 2026
Antwoord van turbify.com
We’re sorry to hear that your experience left you feeling it was “real bad service”, especially around accessing your hosting control panel.
Your case was escalated after you encountered a 404 “Page not found” error in the control panel, and our escalation team identified this as a bug, fixed the issue, and emailed you to confirm that access had been restored.
We’ve also attempted to follow up by phone and email, and we’d really appreciate the chance to double‑check that everything is now working correctly on your side; please contact us at +1 833-689-8585 so we can verify your access together and address any remaining concerns.
Antwoord van turbify.com
Thank you for your feedback. We’re glad to hear our representative was helpful and prompt, and we really appreciate you taking the time to let us know.
Antwoord van turbify.com
Thank you for your review. We’re glad to hear you experienced great customer service, and we really appreciate you taking the time to share that with us.
Antwoord van turbify.com
Thank you for your feedback — we’re glad to hear everything was fast and fixed for you. If you ever need help again, we’re always here.
Mr sagar is excellent person and help…
Mr sagar is excellent person and help me very well
21 april 2026
Antwoord van turbify.com
Thank you for your kind words. We’re delighted to hear that Mr. Sagar was excellent and able to help you so well, and we’ll be sure to share your appreciation with him and the team.
Antwoord van turbify.com
Thank you so much for your kind words and support — we’re glad to know you had a great experience with us. Your feedback is truly appreciated.
Good experience.
20 april 2026
Antwoord van turbify.com
Thank you for your review — we’re glad to hear you had a good experience with us.
Horrible bot
Horrible bot. My emails are vanishing for my business anf Yahoo will not help me. Do not sign up for yahoo email.
20 april 2026
Antwoord van turbify.com
We’re very sorry to hear how stressful this has been — losing business emails is a serious concern, and your frustration is completely understandable.
When you contacted us, we checked your account and confirmed that your Business Mail service on our side was working normally, and we identified that the missing messages were tied to a separate Yahoo Mail service that we don’t control.
On the call, we walked through how to reach Yahoo’s official support channels and where to request email recovery, and you acknowledged that information before the call ended. While we can’t directly restore emails from another provider’s platform, we do want you to get the help you need, and we encourage you to follow up with Yahoo support using the steps we shared; if you’d like us to resend those instructions, we’re happy to do that as well.
They double their rates every year
20 april 2026
Antwoord van turbify.com
Thank you for sharing your concerns about price increases with us. We understand it can feel as if rates are “doubling every year,” and we’re sorry for any frustration or confusion this has caused. During our recent conversation, we went over the services included in your plan and discussed discount options available after renewal, and we also explained that because your domain is currently with another provider, a plan change isn’t possible until the domain is transferred. We truly appreciate that you’re considering moving your domain to Turbify, and we’d be happy to walk you through getting your authorization code and then help you review plans and pricing so that your renewal and any discounts are as transparent and predictable as possible.
You guys suck
You guys suck! Do price hikes and don't tell the customer before charging card. Your customer service people don't speak English. If I could give you zero Stars I would
20 april 2026
Antwoord van turbify.com
Thank you for sharing your feedback so candidly, and we’re very sorry that your experience with us — especially around price increases and communication — has left you this frustrated.
A price hike without clear advance notice understandably feels unfair, and it’s our responsibility to communicate those changes more transparently so customers are never surprised when their card is charged.
We’re also sorry that your interaction with our overseas support team did not meet your expectations; we’ll be using this feedback to continue improving both our pricing communication and our service training so that conversations feel clearer, more respectful, and more helpful. If you’re open to it, we’d appreciate the chance to review your account history, explain the pricing changes in detail, and discuss whether there’s anything we can do to help make this right; please contact us at +1 833-689-8585 and mention this review so we can prioritize your case.
The representative who helped me was exceptional
The representative who helped me was exceptional! She was patient and knew how to guide me through what I wanted to do.
17 april 2026
Antwoord van turbify.com
Thank you so much for your wonderful review. We’re thrilled to hear that the representative who helped you was exceptional, patient, and able to guide you clearly through everything you wanted to do. Feedback like yours means a lot to us, and we’ll be sure to share your kind words with the team.
Ruchitha is Excellent!
Because of Ruchitha, I was able to fully understand the best package options available to me. She was kind, patient and really took her time with making sure I understood everything she explained. I felt valued as a customer and wish that I could have a bright and dedicated person like her on my team :-)
I am truly satisfied now as a customer because of the agent Ruchitha walking me through everything! Thx
20 april 2026
Antwoord van turbify.com
Thank you so much for taking the time to share such thoughtful feedback. We’re thrilled to hear that Ruchitha helped you clearly understand the best package options, and that her kindness, patience, and willingness to take the time to explain everything made you feel truly valued as a customer. Knowing that you’re now fully satisfied because she walked you through everything means a great deal to us, and we’ll be sure to share your wonderful words with her and our wider team.
Raised my fees 3 times in a year…
Raised my fees 3 times in a year without contacting me!
went from $12.99 to $43.20 in 2 years. This is ridiculous!
Moved to go Daddy and paying now $9.99 a month for the same service!
17 april 2026
Review zonder uitnodiging
Antwoord van turbify.com
We’re sorry that you experienced multiple fee increases and felt you were not contacted or clearly informed, and we understand why that would be frustrating—especially when you see lower pricing advertised elsewhere. Our intention is never to surprise customers with higher charges, and your feedback shows we need to be clearer and more proactive in how we communicate pricing changes over time.
Although we’re sorry to hear you’ve already moved to another provider, if you’d like to discuss your past invoices or have any remaining questions, please contact us at +1 833-689-8585 so we can go through everything in detail.
Antwoord van turbify.com
Thank you for your kind words — we’re delighted to hear you experienced great service and that our response time was perfect for you. We really appreciate you taking the time to share your feedback.
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