As usual service, delivery and product quality absolutely excellent. My only quibble was when product arrived it looked a different colour than I had expected from website. Not dramatically different... Toon meer
Bedrijf heeft geantwoord
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Superfast delivery. Minimum of packaging with little plastic which is a bonus for me as I hate waste.The usual great Turtle Mat quality . Perfect size. Looks great in situ.
Bedrijf heeft geantwoord
Good quality mats delivered promptly, have washed well a couple of times already. Sensible recyclable packaging and quick delivery.
Bedrijf heeft geantwoord
I’ve been using these mats for years. We’ve downsized and renovated and are buying these mats again. This is the first a small one for our the sliding door onto our decking. The design and colour way... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.
Contactgegevens
Unit 717 Eddington Way, Birchwood Park, WA3 6BA, Warrington, Verenigd Koninkrijk
- 0345 600 3478
- info@turtlemat.co.uk
- turtlemat.co.uk
4,6
Uitstekend
339 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Indoor Mat -Quick delivery and exactly what I was…
Quick delivery and exactly what I was looking for. Good quality mat
28 april 2026
I purchased a mat to put onto carpet
I purchased a mat to put onto carpet, but it moves constantly so I have to straighten it numerous times a day. I'm so disappointed as the mat wasn't cheap and I feel that I've wasted my money.
28 april 2026
Superfast delivery
Superfast delivery. Minimum of packaging with little plastic which is a bonus for me as I hate waste.The usual great Turtle Mat quality . Perfect size. Looks great in situ.
28 april 2026
Antwoord van Turtle Mat
Good Afternoon,
Thanks for taking the time to leave this great review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the packaging.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Excellent just beware of the colours
As usual service, delivery and product quality absolutely excellent. My only quibble was when product arrived it looked a different colour than I had expected from website. Not dramatically different but enough to see the difference.
I have kept it, as I have juggled other turtle mats about. I use 9 currently I have five dogs so great below their pet bowls
27 april 2026
Antwoord van Turtle Mat
Hi Ian,
Thanks for your review.
We're sorry to hear you were unhappy with the colour of your mat on this occasion but it's great to hear you're still using it along with your others.
If you would like to send any photos on email, we'll be happy to take a look.
Kind Regards,
Turtle Mat
Antwoord van Turtle Mat
Good Afternoon,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
Good quality mats delivered promptly
Good quality mats delivered promptly, have washed well a couple of times already. Sensible recyclable packaging and quick delivery.
1 april 2026
Antwoord van Turtle Mat
Good Afternoon,
Thanks for taking the time to leave this great review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the packaging.
Kind Regards,
Turtle Mat
Antwoord van Turtle Mat
Hi Frances,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
I received what I had ordered very…
I received what I had ordered very quickly and well packed.
27 april 2026
Antwoord van Turtle Mat
Hi Sue,
Thanks for taking the time to leave this great review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the packaging
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Antwoord van Turtle Mat
Good Morning,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat
I have always had turtle mats
I have always had turtle mats. Loved them. However, have recently bought 3 new ones and for some reason they “crackle” when you walk on them! It is so annoying that even my husband has commented about it. Why are they doing this?
31 maart 2026
Antwoord van Turtle Mat
Hi Diane,
Thanks for your review.
We're sorry to hear you're unhappy with your mat. Please don't hesitate to get in touch with us on email and we can help you with this.
Kind Regards,
Turtle Mat
Great quality mat which washes well
Great quality mat which washes well. Quick tumble and looks like new.
1 april 2026
Antwoord van Turtle Mat
Hi Debbie,
Thanks for your review.
It's great to hear you love your mat, this means a lot to us.
Kind Regards,
Turtle Mat
More than just mats!
Durable mats; wash well; keep their colour well; don't slip, We particularly like the fact that they have remained soft and cuddly for our kids and now our grandkids playing on the floor!
31 maart 2026
Antwoord van Turtle Mat
Good Morning,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat
Antwoord van Turtle Mat
Good Morning,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Nice quality mats as usual
Nice quality mats as usual, but colours looked different to how they were online.
Returned on this basis only. Turtle mat are transparent in that they state customers must pay for returns. However this cost me over £15. Perhaps some returns price guidance would be helpful to customers.
31 maart 2026
Antwoord van Turtle Mat
Hi Mary,
Thanks for your review.
It's a shame to hear you weren't happy with the colour of your mat and the price for returning the mat. We appreciate all feedback, good and bad and I will certainly pass these comments onto our returns team for their review.
Kind Regards,
Turtle Mat
Very poor service
Very poor service. I received my mat and the colour was not as advertised. Interestingly this is listed on the return slip as a reason to return. I do not see why any customer should have to pay for the postage just because you cannot get the colour correct in your photos. I contacted, sent a photo and received a prepaid return slip, so thank you that but I don't see why I should have to have the hassle, see reason above.
Then the refund, no acknowledgment that the mat had been received and no notification of refund. Over a month later and still no refund so I had to chase that, and to be fair it arrived very quickly. The reason given was a problem with paypal and it bounced back, but of course I had no notification that a refund had been attempted because your communication is awful.
This is not the fault of the person who dealt with all this, that was well handled, but the systems need improving, these are expensive products, I have never had such a hassle getting a refund, and you should not be charging return postage because your photos are poor.
23 februari 2026
Antwoord van Turtle Mat
Good Morning,
Thanks for your review.
We're sorry to hear that you were unhappy with your shopping experience on this occasion. On our returns policy we kindly ask that any issues of concern are reported to us at the time of receiving the goods. This is because we carry the cost of returning any items that we deem as being faulty. I can see that a pre-paid label was sent over to you for the return.
We welcome all feedback and your comments have been passed over to our technical department for review.
If you would like to discuss further, please don't hesitate to get in touch with us and we can help.
Kind Regards,
Turtle Mat
Quick easy service
Quick easy service . Very happy with the results and quality of the product
30 maart 2026
Antwoord van Turtle Mat
Good Morning,
Thanks for taking the time to leave a review.
It's great to hear you enjoyed your shopping experience with us and that you love your new mat.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Great runner for the hall
Easy to order. Good quality runner for the front door. Perfect size
27 maart 2026
Antwoord van Turtle Mat
Hi Andrea,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with your mat.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Lovely products and a great selection of designs
Lovely products and a great selection of designs. I am very pleased with all my purchases. The outdoor mats look very smart and tough. I love the quality of your products. My indoor mat washes well and the colour stays bright.
1 april 2026
Antwoord van Turtle Mat
Good Morning,
Thanks for taking the time to leave this lovely review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat
A very good product
27 maart 2026
Antwoord van Turtle Mat
Hi Carol,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us and you love your new mat.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Antwoord van Turtle Mat
Hi Margaret,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
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