Turtle Mat Reviews 345

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

As usual service, delivery and product quality absolutely excellent. My only quibble was when product arrived it looked a different colour than I had expected from website. Not dramatically different... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought 2 new turtle mats basically because when I washed my existing turtle mats and one non-turtle mat, the non-turtle mat fell apart. Lesson learned. And I bought an extra one bought to replace a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Superfast delivery. Minimum of packaging with little plastic which is a bonus for me as I hate waste.The usual great Turtle Mat quality . Perfect size. Looks great in situ.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Good quality mats delivered promptly, have washed well a couple of times already. Sensible recyclable packaging and quick delivery.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Woonwinkel

Geschreven door het bedrijf

For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

345 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Combination of mats in Winter

Living on a farm I was struggling drying the runner turtle mat on the inside of the back door. I had invested in a large Cap Cod mat for outside the door but notice people stepped inside to take off their wellies leaving footprints. Decided to buy a Dune mat for inside that blended with the turtle mat. The combination of mats is now working better.

24 november 2025
Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product, looks great and performs well.
Turtle Matt customer service were excellent when answering any queriers relating to the products suitability for LVT flooring.
Will buy again.

21 november 2025
Logo Turtle Mat

Antwoord van Turtle Mat

Thank you for sharing your experience. Your feedback is appreciated.

I am very pleased to see you were happy with the service and the product received.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

My Mat was delivered speedily and was…

My Mat was delivered speedily and was perfect. It was just right for my kitchen, size wise and colour.

14 november 2025
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Antwoord van Turtle Mat

Thank you for sharing your experience. Your feedback is appreciated.

I am very pleased to see you were happy with the service and the product received.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Fast delivery great mats

Turtle mats are great, look good and easy to clean.

19 november 2025
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Antwoord van Turtle Mat

Thank you for sharing your experience. Your feedback is appreciated.

I am very pleased to see you were happy with the service and the product received.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Always great quality

Always great quality . Had these same mats for many years and glad they still
Do them as they ‘disappear’ on my old slate floors but give traction where needed and mud control.

19 november 2025
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Antwoord van Turtle Mat

Thank you for sharing your experience. Your feedback is appreciated.

I am very pleased to see you were happy with the service and the product received.

Kind Regards,
Turtle Mat

Beoordeeld met 5 van de 5 sterren

Highly recommended

Very good mats. Easy to order and fast delivery. Highly recommended.

19 november 2025
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Antwoord van Turtle Mat

Thanks you for your review! We are so pleased to hear your happy with your order.

Kind regards,
The Turtle Mat Team

Beoordeeld met 1 van de 5 sterren

Discoloured expensive flooring

Bought 2 very expensive mats solely as they were recommended by my flooring company. Even checked with Turtle Mats they would be suitable. 1 mat has discoloured my very expensive flooring. Complained to Turtle Mats and because o don’t wash the mat every month they don’t want to know. Poor customer service. If when I checked your mats were suitable with you you had said yes but only if you wash each huge mat in the machine separately every month I wouldn’t have bought them. Wouldn’t buy from again you can get nicer cheaper elsewhere and their customer service is non existent.

20 november 2025
Review zonder uitnodiging
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Antwoord van Turtle Mat

Hi Kathryn,

Thanks for your feedback. Please kindly send us an email with some photos and we can take a look and help you further with this.

Kind Regards,
The Turtle Mat Team

Beoordeeld met 1 van de 5 sterren

Poor quality - shedding

They are shedding and leaving grey flecks all over the place! Are they faulty? Can someone explain please? For the price I do not expect this poor quality. I’m having to hoover every day.

27 oktober 2025
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Antwoord van Turtle Mat

Hi Sarah,

Thanks for your review. We are very sorry to hear how upset you are with your mat.

Please kindly send us an email with some photos and we can take a look and help you further with this.

Kind Regards,
Turtle Mat - Laura

Beoordeeld met 5 van de 5 sterren

Really great stuff

Really great stuff good quality stuff as well!
This is my second order many years ago & the door mat has had its day but had a Long time!
Will be ordering again if or when I need too.

27 oktober 2025
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Antwoord van Turtle Mat

Hi Sharon,

Thanks for your review.

It's great to hear you love our mats so much, this means a lot to us.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat - Laura

Beoordeeld met 5 van de 5 sterren

Fab product 👌

A lovely entrance mat to our lovely house 🏠

27 oktober 2025
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Antwoord van Turtle Mat

Hi John,

Thank you for sharing your order experience. Your feedback is appreciated.

I am very pleased to see you were happy with the service and the product received.

Kind Regards,
Turtle Mat - Laura

Beoordeeld met 2 van de 5 sterren

Colour to light not as advertised on website.

Well I’m not great with online ordering really like to see what I’m buying. I ordered 3 mats in what I thought was brown quite dark as my previous purchase not on line 10+ years ago. My next 2 emails within 24 hours were an offer of free delivery worth £4.95 in think, I’d spent over £80 which entitled me to free delivery anyway so no great shakes. Next came 15% off your next order well I’d just spent over £100 so with your five year guarantee was very unlikely to have another order. When my order arrived the colour of them was not as the colour appeared on the website quite a lot lighter so I’ve sent them all back. I’m sad I do like the quality of turtle mats mine have worked for me for years in our farmhouse just need the right colour and you’ve got to pretty and light colours

27 oktober 2025
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Antwoord van Turtle Mat

Hi Kathy,

Thanks for your review.

It's such a shame to hear you were unhappy with your mat and your shopping experience.

I can see you have been in touch with our customer service department who have been helping you with this.

Should you need any help with picking a new mat, please don't hesitate to get in touch and we will be happy to help.

Kind Regards,
Turtle Mat - Laura

Beoordeeld met 5 van de 5 sterren

These mats are beautiful and the the…

These mats are beautiful and the the reason I own several.
They wash beautifully, I would recommend using their own turtle rug wash too.

27 oktober 2025
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Antwoord van Turtle Mat

HI Freda,

Thanks for your review.

It's great to hear you enjoyed your shopping experience with us.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat - Laura

Beoordeeld met 4 van de 5 sterren

Good practical mat but colour more blue…

Good practical mat but colour more blue than charcoal

27 oktober 2025
Logo Turtle Mat

Antwoord van Turtle Mat

Hi Rosie,

Thanks for your review.

It's great to hear you are happy with the mat and service.

If you have any questions, please get in touch.

Kind Regards,
Turtle Mat

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