As usual service, delivery and product quality absolutely excellent. My only quibble was when product arrived it looked a different colour than I had expected from website. Not dramatically different... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I bought 2 new turtle mats basically because when I washed my existing turtle mats and one non-turtle mat, the non-turtle mat fell apart. Lesson learned. And I bought an extra one bought to replace a... Toon meer
Bedrijf heeft geantwoord
Superfast delivery. Minimum of packaging with little plastic which is a bonus for me as I hate waste.The usual great Turtle Mat quality . Perfect size. Looks great in situ.
Bedrijf heeft geantwoord
Good quality mats delivered promptly, have washed well a couple of times already. Sensible recyclable packaging and quick delivery.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.
Contactgegevens
Unit 717 Eddington Way, Birchwood Park, WA3 6BA, Warrington, Verenigd Koninkrijk
- 0345 600 3478
- info@turtlemat.co.uk
- turtlemat.co.uk
4,6
Uitstekend
345 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Turtle Mat
Hi Elaine,
Thanks for your review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat - Laura
Antwoord van Turtle Mat
Hi Graeme,
Thank you for taking the time to leave this review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat - Laura
A high quality mat
A high quality mat, with great choices. This is the sixth Turtle Mat I have purchased, and all have been durable, lovely to look at and easy to clean.
27 oktober 2025
Antwoord van Turtle Mat
Hi Lesley,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
I already have several turtle mats
I already have several turtle mats - I've been using them for many years so this is a repeat purchase for a new area. Excellent product, excellent service. Fast delivery.
27 oktober 2025
Antwoord van Turtle Mat
Good Afternoon,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
Great quality
Fast delivery, and really good quality. The rugs are top notch and I would highly recommend buying these if you have a engineered or hard wood floor.
1 oktober 2025
Antwoord van Turtle Mat
Hi Alan,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Very poor service
Sadly I placed an order (TM184763)and received a mat with a fault running through the pattern. I was told it could be a fold when they finally answered. It definitely wasn’t a fold. It’s a fault in the pattern running in 2 tramlines.
I was told they would sort it out but despite chasing them I STILL have no progress.
EDIT: I have just had an email. I’ll edit accordingly if they do what they say they will do.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Turtle Mat
Good Afternoon,
Thanks for your review.
I am sorry to hear how upset you are and that you had an issue with your mat. I can see that you have been in touch with our customer service department regarding this and a new mat is on it's way to you.
We apologise for any inconvenience caused and should you wish to discuss this further, please don't hesitate to get in touch.
Kind Regards,
Turtle Mat
Antwoord van Turtle Mat
Hi Vanessa,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Superb quality
We have 7 turtle mats in our home, some of which are still going strong after 10+ years of wear and tear. I've recently replaced 3 and I'm very pleased with the colours. The quality is as good as ever, too.
10 oktober 2025
Antwoord van Turtle Mat
Hi Helen,
Thanks for leaving this great review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat - Laura
Antwoord van Turtle Mat
Hi Stanley,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us and are pleased with the product quality.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Reliable, washable product
Have used turtle mats for years. Great product, wash well and don't disintegrate like some others.
Good grip. Use them on hard and carpeted floors.
Order arrived promptly. My error in ordering the wrong size speedily refunded. Good customer service.
17 oktober 2025
Antwoord van Turtle Mat
Good Afternoon,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
Had one before, bought a new one
Ordered a mat (have had one before, really like them), can put in the washing machine. Several sizes and colours to choose from, fairly quick delivery, not too much packaging.
1 oktober 2025
Antwoord van Turtle Mat
Good Afternoon,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Usual high quality
Very pleased with my 'running foxes'. Usual high quality from Turtle Mat. First time I've bought direct.
24 oktober 2025
Antwoord van Turtle Mat
Good Afternoon Sarah,
Thanks for your review. Your feedback is appreciated.
I am very pleased to see you were happy with the product received. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
This is my second Turtle Mat
This is my second Turtle Mat, and is a replacement for my first Turtle Mat ... after 11 years! So I can't complain about not getting my money's worth. Hard wearing and gorgeous designs, and wash well. Would recommend.
22 september 2025
Antwoord van Turtle Mat
Good Afternoon Julie,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the product received. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
Love our new mat
Love our new mat. Chose the hedgehog design and it looks great in our hallway. Great quality and quick delivery. Highly recommend.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Turtle Mat
Good Afterbon,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat - Laura
Antwoord van Turtle Mat
Hi Geraldine,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat - Laura
Smart safety for us oldies.
The Turtle Mats look great and have given both my husband and I a feeling of greater safety on outside steps, along with our wonderful ex-racing greyhound.
20 september 2025
Antwoord van Turtle Mat
Good Afternoon,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the product received. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
turtle mats are perfect for our wooden…
turtle mats are perfect for our wooden floors and large dogs to live with each other
18 oktober 2025
Antwoord van Turtle Mat
Hi Evelyn,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the product received.
Kind Regards,
Turtle Mat - Laura
Replaced a set after well over 20 years
Replaced a set after well over 20 years - excellent as ever and washable which is a real bonus - especially for kitchen use.
22 september 2025
Antwoord van Turtle Mat
Hi Mike,
Thanks for leaving this great review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat - Laura
Traps the dirt and easily washable
Nice addition to our newly carpeted hallway.
Stops marks treading onto carpet.
Worthwhile and fun design.
23 september 2025
Antwoord van Turtle Mat
Hi Kathryn,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat - Laura
Efficient service
Straightforward on-line ordering. Prompt delivery.
Excellent product.
17 september 2025
Antwoord van Turtle Mat
Hi Kathryn,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
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