Ok I gave these a bad review before as I had a chip on my cot and they never got back to me when I complained but was a bit quick with the bad review as the cot is great looks great and they gave me a partial refund in the end so would give 5 star but just took a bit long to get back InTouch with me

I needed help extending the warranty for my products, when I couldn't find the batch number. I emailed the customer service line, and Yasmine was very helpful in sorting it out, and did so promptly. Thank you!

Lovely products, excellent quality. Really fast dispatch and delivery, very impressed

Nickie is just so helpful. We love tutti products and the after care is second to none!!!! We have probably 15 different tutti products, highchairs, playpens, cots, mats etc! Everything is awesome

Easy to order and delivered within 48 hours. Excellent service.

What an awesome experience, from browsing your catalogue, placing the order, receiving the item 2 days later, easy assembly and perfect gift for the mom to be. She and baby will be comfortable in the nursery.

Really quick deliver. Good quality. No issues putting it together.

Unfortunately, the customer service is slow to reply. My order was delayed for over 2 months which I had to find out on my own after contacting customer service (as after the purchase I was told that they were getting my order ready to be shipped straight away). Then once I got the tracking information, the courier only delivered the bedding and the mattress (not a cot) so I had to contact the customer service again after a few days as I did not receive the whole order (the courier said the cot would be delivered the next day which never happened). I was told they would ship the replacement, that was sorted quickly. The courier left the cot on the wet grass in the garden, didn't knock at the door, I saw him running out through the gate. I brought the cot inside and realized that it wasn't in the colour I ordered. So, again, I contacted the customer service. They offered me a discount which seemed little for all the trouble we had to go through... I was told, I would get paid within 5-7 business days. After 10 business days, I noticed I haven't been paid yet, so again, I had to message them... I would not buy from them again because of all this hassle.

Arrived very fast, cupboard doors were damaged in transit to no fault of their own, they not only replaced them next day but also sent extras, fantastic company with brilliant customer service will recommend and use again

Thank you from a very satisfied customer

Ordered over 2 weeks ago with an 3-5 working day delivery time and received no information about where my order is. Have attempted to email twice, but still no response, yet received an email asking for feedback on an order I haven’t received.

crib wheels are great , but according to size and weight of crib i think they should have been bigger in size for more durability

This is the worst company I have EVER dealt with, I am now on my 3rd attempt at getting my order correct and it’s still arrived wrong!
1st order sent damaged
2nd order sent damaged again
3rd order sent now in the wrong colour!!
This has been over the course of around 6 weeks of backwards and forwards numerous phone calls and waiting in for delivery’s which never arrived!! and yet I still am unable to get one complete set of drawers for a nursery without them being damaged or sent in the wrong colour despite requesting them to be quality checked prior to being sent! I’ve never seen items made of such poor quality.
Do not order from this company unless you want to be completely stressed out and robbed of time and money!!
Now conveniently there phonelines are down so unable to contact them! Avoid at all costs!!!

Easy to choose and buy the set but little to no communication about delivery times. I was quite stressed as I thought the set was not going to come in time. Day of delivery was quick and efficient day of.

I am writing to share direct commendation and heartfelt feedback for Mheg, who handled my case regarding our missing crib pieces.

As an expecting mother dealing with the stress of the BabyDoc liquidation just weeks before my due date, navigating this situation was overwhelming. Mheg handled our case with extraordinary empathy, swift communication, and genuine care.

Rather than treating our email as just another transactional ticket, Mheg stepped up, understood the real human impact behind the delay, and found a practical solution by dispatching the cot and junior bed expansion packs to Dublin free of charge.

Mheg’s support turned a terrible situation with a third-party retailer into an absolute masterclass in customer experience and brand loyalty. People like Mheg are the reason customers fall in love with a brand and stay loyal for years.

Please ensure this recognition is passed along to Mheg and celebrated by the leadership team.

Thank you again, Mheg, for your kindness and outstanding support!

We recently bought a CoZee XL from Tutti Bambini and overall had a very positive experience.

The price was very competitive and dispatch was quick, with the order arriving without any issues. Unfortunately, one of the straps was missing from the package. After contacting Tutti Bambini, however, they promptly sent us a complete set of replacement straps free of charge, which resolved the issue without any hassle.

The only area that could be improved is the speed of email responses, which was a little slower than I would have expected. That said, once our request was dealt with, the customer service and resolution were very good.

Overall, good value, quick dispatch and, importantly, a company that sorted out the problem properly when something was missing. Happy with the purchase and the service.

Casandra helped me with a query and was amazing!

Super quick and easy, can’t compliment the service enough!

Had an issue when building my rocking chair and needed a spare part sent out. I had emailed and not heard back within 6 days so I phoned custumer service and spoke with Nickie. She replied to my email and sent out the spare part that afternoon! I received the delivery 2 days later, so quick! Excellent customer service.

I bought a nursery furniture set from here. The quality is brilliant and it was much easier to assemble than most flat packed furniture. I did have an issue with one part and I contacted them. I spoke to Yasmine who was amazing. Very helpful and friendly, and solved my issue no problem. She also offered a good will gesture. Would highly recommend this company and applaud their brilliant staff/ customer service

We received our cot etc nearly 2 months ago and a number of bits on the drawer were broken. I emailed for replacement parts straight away to be told they aren't available and I'll just need to wait. No apology, no acknowledgement of fault or anything until eventually I mentioned the poor customer service. Still waiting on the parts to fix the broken stuff and baby on way very soon. Very disappointed.