always top quality goods and shopping experience with brilliant customer service

Screws missing from wardrobe, my daughter in law has contacted you, but still waiting for screws.
Not happy.
We as grandparents bought this for our son and partner. Feel a little disappointed

Honestly, this is regarding the service. I can't complain about the quality of the items themselves.
However, I would NEVER order directly from them ever again, and I highly recommend anyone considering to order through a second hand party.
I've been waiting for my order of a mattress for two weeks now. I've phoned several times, and they're not polite. They told me after 10 days that they'll now expedite shipping, when I asked why it wasn't shipped already I was told they were missing part of the order. Did they bother informing me? No. I spent over 200 quid, they could have just shipped it in two parts and apologised, they didn't bother.
Now the order arrived, but it's missing the mattress.
I called, waited for 30 minutes before I got a message saying they'd closed for the day, so really they closed early just didn't bother saying anything. Basically, I'm going to have to keep waiting until they bother responding, and then wait another week before I get anything. Such a disappointment.

Items were delivered damaged and took over a month to be redelivered. At this point we had our baby and had to by elsewhere.

Absolutely rubbish! Shocking customer service that can’t even be bothered to reply to you, delayed dispatch of my items, delivery didn’t turn up on given day and no update was provided, then delivery of over 80kg was left outside when I was on holiday and they claimed I had signed for it. Absolutely awful service

Beautiful products , no issues with ordering 🫶🏼

I still don’t have my package so no I am not happy. I have sent multiple emails to customer service and had no response. It says delivered and I have 2 out of 3 items of which I don’t have the important bit which is the actual cotbed. Someone respond and actually care about your customers.

Excellent products, and excellent service!

I attended the baby show in Birmingham and went to the tutti bambini stand, I purchased a GREEN tutti bambini 12 in 1 high chair to be delivered directly to my home.
The chair arrived later than it was expected and it was blue not green. I wasn’t really impressed, nobody from tutti bambini seems that bothered.

Not great. Ordered a mattress cheap quality! Not the same as the previous one with the cot

We had a problem with the material of our high chair and Casandra was really helpful in responding straight away, arranging for a replacement part to be sent to us.

Bought furniture set, would not recommend, chest of drawers/changing table have warped and falling apart after less than 6 months use.

Cot top changing table was sent without the screws to assemble.

Requested help for chest of drawers/changing table and support said they would send new runners to see if this helps. Runners took ages, chased, finally received only two pairs of runners when the unit has three drawers. Also only received the drawer runners when the panels had warped.

Slow service, poor quality, would recommend you avoid.

Excellent customer service

I noticed the strap stitching on highchair was faulty after a couple weeks of use. They promise their products are covered against manufacturing defects for 12 months yet have ignored our emails about this.

One of the part arrived damaged, the wardrobe is not stable at all, very clumsy. It is a nice wardrobe but not good quality

Great service, item delivered on time.
Product as described.
Wish the dust cover/ carry bag/ storage bag was a bit more sturdy, then it would’ve been perfect product at priced valued.

I wrote a review a few weeks ago about an unsafe piece of equipment and getting no response from customer service. That review prompted them to actually respond and say that they will send replacement parts and asked me to delete the review. The review was an accurate review of that experience. It’s has been about 3 weeks since then and… still no parts and no correspondence since Monday. An absolute shambles. I’ve began chargeback proceedings with the credit card company now.

Edit after reply: yes, it went to you spam emails. What about since then? The communication has been absolutely terrible.

I contacted customer service as wanted to buy some parts that wasn't listen on their website. After the initial 2 weeks wait for them to come back to me I managed to get a customer service member to take an order. I paid for the product promptly. I had to chase them with follow up email through the whole process.
Eventually I called customer service as my parcel hasn't arrived on the timeline they said it in the emails it would.
The women was very helpful on the phone however once she gave me a tracking number and I double checked what item is she sending, it turned out the first colleague ordered me a part which would not fit my bedside crib, so 20email later I had to request a refund as the product I was after isn't available.
Very disappointed after spending so much energy and time trying to get what I needed and ending up with nothing.

My daughter waited in all day for the order scheduled for delivery by DX. No one arrived. Tracking said a house card was left! Not at our house it wasn't!
I tried calling DX and Tutti Bambini the next morning. Eventually got through to customer service who was clearly not UK based, even though phone number says London. She apologized and said she'd reschedule delivery for following day. I received no usual text or email confirmation of this. Took over an hour the next morning trying to speak to someone at either Tutti Bambini or DX. Finally spoke to Tutti's customer service (possibly located in the Philippines) to confirm my order was being delivered that day so my daughter didn't have to wait around all day again. I was told there was no record of the delivery and did I want to cancel the order!
I said YES. Appalling service from both supplier and courier. Will never buy from Tuttti Bambini again.

Currently going through a customer service complaint re a defective cot rail where the cot bar paint / pvc type material is peeling away on one of the bars and the service so far has been appalling. There is absolutely no reason for a cot bar to peel the way ours has aside from poor quality. We’ve had several children and several cots in our time and I’ve never seen this defect before in any other cot we have owned.
We have had no apology from Tutti Bambini and our concerns regarding the peeling and the risk to our baby has been completely ignored/ dismissed. We’ve been told a new bed rail will take 3-4 weeks with no alternative bed available as this is our son’s cot (only bed). I am shocked that a company that is meant to make safe products for babies is treating a customer this way and ignoring the safety concerns we have raised.
Tutti Bambini - Please do respond to me and I’ll happily provide you with all the information you require for you to resolve this matter (proof of purchase, images of defective bar and emails with your customer service rep) because so far your customer services rep has failed to reply to our escalation request.