My daughter waited in all day for the order scheduled for delivery by DX. No one arrived. Tracking said a house card was left! Not at our house it wasn't!
I tried calling DX and Tutti Bambini the next morning. Eventually got through to customer service who was clearly not UK based, even though phone number says London. She apologized and said she'd reschedule delivery for following day. I received no usual text or email confirmation of this. Took over an hour the next morning trying to speak to someone at either Tutti Bambini or DX. Finally spoke to Tutti's customer service (possibly located in the Philippines) to confirm my order was being delivered that day so my daughter didn't have to wait around all day again. I was told there was no record of the delivery and did I want to cancel the order!
I said YES. Appalling service from both supplier and courier. Will never buy from Tuttti Bambini again.

Currently going through a customer service complaint re a defective cot rail where the cot bar paint / pvc type material is peeling away on one of the bars and the service so far has been appalling. There is absolutely no reason for a cot bar to peel the way ours has aside from poor quality. We’ve had several children and several cots in our time and I’ve never seen this defect before in any other cot we have owned.
We have had no apology from Tutti Bambini and our concerns regarding the peeling and the risk to our baby has been completely ignored/ dismissed. We’ve been told a new bed rail will take 3-4 weeks with no alternative bed available as this is our son’s cot (only bed). I am shocked that a company that is meant to make safe products for babies is treating a customer this way and ignoring the safety concerns we have raised.
Tutti Bambini - Please do respond to me and I’ll happily provide you with all the information you require for you to resolve this matter (proof of purchase, images of defective bar and emails with your customer service rep) because so far your customer services rep has failed to reply to our escalation request.

I am currently in correspondence with Tutti Bambini regarding a broken bit of furniture which is still apparently under warranty but they no longer make the furniture or have spare parts for it. I have been informed they will get a delivery in November after waiting over a month with no response. It first broke back in February, a different issue, and the spare parts that were sent were useless. To make the furniture usable again it needs several parts replaced.
I have been very unimpressed with this company and their poor quality furniture which they 'guarantee' but then have no parts or replacements.

The delivery took two weeks instead of the 3 to 5 days quoted and only 5 of 6 items have arrived. Despite this, the tracking for the order says complete. Totally unacceptable. I've called once and emailed twice, the call took forever to get through, and to date I've received no response to my emails.

Very happy all round. Easy online ordering. Prompt/speedy delivery. Thank you

Amazing customer service! Thanks to Nick in particular for being so helpful the past few weeks, he went above & beyond helping me with my order & with shipping to N.Ireland for our nursing chair. Thanks again for all the help Nick, very much appreciated!! Erin

I have several products from Tutti Bambini, a bedside crib and the Cozee Go Travel Cot, and they are both excellent quality and have been well used by us.

I had an issue with the travel bag for the Cozee Go and reached out to customer service support and Nickie was so helpful, polite and an all-round excellent person. Nothing was a problem for her, I didn't have to make a fuss to get a replacement bag and everything was dealt with so quickly.

If you are considering a product from Tutti Bambini for your baby, I would definitely recommend their products, and if you do unfortunately have an issue with something, you will be well taken care of, which is all you can ask for if you're juggling parenthood and little ones.

Thank you very much Yasmine for your assistance

My daughter's cot base was broken after nearly 3/4 years due to a jump. I called customer service and spoke to Mheg, she was very helpful and friendly. She sent me the whole cot base replacement as a goodwill gesture . This was beyond satisfaction and I appreciate their support.

Quality and quick delivery great value

Product still not arrived. Been 2 weeks since delivery. Emailed Tatti Bambini support team and still no response. Do not recommend this company!!!

When I purchased a cot for my first child from Tutti Bambini, I was impressed with the quality of the product and the value for money. We found it easy to transition the cot to a bed and also take it apart and rebuild it when we moved it to my parents house. What I didn’t quite expect was the level of customer service and aftercare we would receive years after buying the product. Unfortunately we somehow misplaced one of the sides of the cot and when baby number 2 came we were in need of it again. Nickie at Tutti Bambini went above and beyond to help me find the product number and post a new side for the cot at no extra charge. Her product knowledge was impressive and she went above and beyond to help me. Thank you Nickie and Tutti Bambini, it really means a lot. I’ll definitely be recommending this company to my friends and family.

Had to wait for dispatch of an order for a week but upon contacting customer services they promptly replied, explained the delay and fast tracked the order - thanks to Nickie’s efforts

Extremely disappointed. We emailed about damaged furniture items a month ago and still have had no response. Unprofessional company.

The item we had purchased was not in stock and we never got informed of this. Chased updates and eventually were told that no stock is available. When we have requested a refund, the poor customer service continued and we are still awaiting our refund and haven’t been given updates.

Update- A refund has been received and I have been asked several times to remove my review. I shall up my 1 star to a 2 star review, given I had to chase this for a month and it seemed that it took a Trustpilot review for things to get resolved, its not a great customer experience... particularly if you keep being asked to remove a review that is based on actual experience.

We had a small issue with a wrong description on a third party’s website that Nickie from the customer support team sorted the same day. Thanks so much for all the help. The product is great too, highly recommend.

No notification as to a delivery date so someone was around to accept the delivery…

This is my second time ordering with Tutti Bambini. They have always come through with the quality of products, delivery time and customer service!

Mheg has been an absolute angel! They have helped me with my complete muck up and sorted the issue with ease. (Even though they didn’t have to!)

I will forever be grateful for their compassion and kindness.

Nickie was an excellent help as we needed a crib before our baby’s delivery and she was proactive in her response and communication! We really appreciate all your help and support! Thanks.

Fantastic customer service - Mheg in particular was really helpful when I reached out to enquire about a replacement part after 3 years of heavy use! Thank you Mheg!